09/04/2026
Power out? Here is what to do.
First, check the breaker at your meter box to make sure it hasn’t tripped and caused the outage. Next, check if it is a planned outage at npprea.ca/outages. If it is not listed, head to the Members area on our website to report it, or call us directly at 780-398-2000. We are available 24 hours a day, 7 days a week.
While you wait for power to be restored, keep these tips in mind:
🟢 Keep your fridge and freezer doors closed. Food in the fridge is generally safe to consume for up to four hours as long as the door stays shut. A full freezer can keep food frozen for about 48 hours, while a half-full freezer can last about 24 hours.
🟢 Never use barbecues, camp stoves, or gas ovens indoors. In an outage, it can be tempting to find alternative heat sources, but carbon monoxide poisoning is a serious and silent risk.
🟢 If you are using a gas-powered generator, run it outside and away from windows and doors. Never operate one inside your home, garage, or any enclosed space.
🟢 If your carbon monoxide alarm goes off or you suspect poisoning, get outside into fresh air immediately and call 9-1-1.
We know an outage is never convenient. Our crew is always working as quickly and safely as possible to get your power restored.
Report an outage at npprea.ca or call 780-398-2000.