02/19/2026
In the latest issue of Open Wavelength, Eyra Abraham, Founder of Lisnen Inc., delivers an important analysis with the article “The Hidden Bias in Artificial Intelligence Used for Public Safety Communications”. As emergency communications centres increasingly turn to AI to manage workload pressures, Eyra points out that these systems unintentionally exclude the 27% of Canadians living with disabilities. From AI-assisted policing tools to NLP driven 911 systems and crisis communications platforms, she demonstrates how data gaps, inaccessible design, and limited disability representation can translate into real-world risk.
This article is not just a critique, but also a roadmap. Drawing on her lived experience and technical expertise, Eyra introduces the HUMAN Framework, offering practical guidance for building inclusive, equitable AI systems in public safety. Her message is clear: innovation without inclusion can deepen inequity. For leaders in public safety communications, policy, and AI development, this article is essential reading, and a call to design systems that truly serve everyone.
