Canada's Veterans Ombud

Canada's Veterans Ombud Toll free from within Canada: 1-877-330-4343
Terms of Use: https://bit.ly/3ImRapj

Over the past several months, we have been reviewing complaints and identifying concerns that may have broader implicati...
09/04/2026

Over the past several months, we have been reviewing complaints and identifying concerns that may have broader implications related to Income Replacement Benefit (IRB) overpayments.

We are now undertaking a formal systemic review and have requested information from Veterans Affairs Canada to help assess potential fairness concerns related to the administration of IRB overpayments.

Understanding whether these concerns point to broader systemic issues is an important step toward ensuring Veterans are treated fairly and consistently.

If you've received an IRB overpayment letter and aren't sure what it means, our resource can help you understand the process and your options:
https://ow.ly/Si2650ZJshf

Recently Released! An 80+ year-old surviving spouse reached out to our office after waiting nearly two years for awarded...
09/03/2026

Recently Released! An 80+ year-old surviving spouse reached out to our office after waiting nearly two years for awarded survivor pension benefits. After our intervention, Veterans Affairs Canada identified an administrative error, issued the overdue payment, and started regular monthly survivor pension payments. Read the Case Story: https://ow.ly/VjC350ZtzLe

2,257 complaints and information requests.3 new recommendations.4 key publications.A few highlights from our 2025–2026 A...
08/31/2026

2,257 complaints and information requests.
3 new recommendations.
4 key publications.

A few highlights from our 2025–2026 Annual Report - from helping Veterans with individual concerns to pushing for change on systemic unfairness.

When fairness falls short, trust is impacted. We’re here to help restore it.

See the snapshot: https://ow.ly/hI3350ZBzjb

I recently had the privilege of presenting Bruce N. Julian with a Veterans Ombud Commendation in recognition of his near...
08/25/2026

I recently had the privilege of presenting Bruce N. Julian with a Veterans Ombud Commendation in recognition of his nearly 50 years of service to Veterans and their families.
A Veteran of the 3rd and 4th Battalions of The Royal Canadian Regiment, Bruce has been active in The Royal Canadian Legion since 1977. He has served at the Branch, Zone, District, Provincial and Dominion Command levels, including as Dominion President from 2021 to 2024. Bruce has also spent more than a decade on the Dominion Executive Council and chaired several committees supporting Veterans and their families.

His leadership, tenacity and longstanding commitment to Veterans have left a lasting mark on the Legion.

Congratulations, Bruce, on this well-deserved honour. It was a privilege to recognize your contributions.

We’re in Winnipeg for The Royal Canadian Legion’s 50th Dominion Convention. If you’re here this week, stop by our booth!...
08/24/2026

We’re in Winnipeg for The Royal Canadian Legion’s 50th Dominion Convention. If you’re here this week, stop by our booth! Meet our team, learn about what we do and the support and services available to you.

If you’ve lost a loved one who served, finding information on Veterans Affairs Canada’s supports shouldn’t be confusing....
08/19/2026

If you’ve lost a loved one who served, finding information on Veterans Affairs Canada’s supports shouldn’t be confusing. Our Survivors Resource Guide breaks it down: https://ow.ly/UHYZ50ZBqGZ

If your health or circumstances have changed, your benefits may also change according to your needs. You can ask VAC to ...
08/12/2026

If your health or circumstances have changed, your benefits may also change according to your needs. You can ask VAC to reassess your Veterans Independence Program (VIP) benefits. Learn more: https://ow.ly/Axn950Zy5mP

Canada’s peacekeepers have served in places marked by conflict and uncertainty, helping build peace and protect communit...
08/09/2026

Canada’s peacekeepers have served in places marked by conflict and uncertainty, helping build peace and protect communities. As we honour their service and remember those who made the ultimate sacrifice, we also recognize the lasting impact of their contributions.

An 80+ year-old surviving spouse reached out to our office after waiting nearly two years for awarded survivor pension b...
08/06/2026

An 80+ year-old surviving spouse reached out to our office after waiting nearly two years for awarded survivor pension benefits. After our intervention, Veterans Affairs Canada identified an administrative error, issued the overdue payment, and started regular monthly survivor pension payments. Read the Case Story: https://ow.ly/VjC350ZtzLe

Support starts with knowing where to turn. Our Survivors Resource Guide helps eligible surviving spouse or common-law pa...
07/30/2026

Support starts with knowing where to turn. Our Survivors Resource Guide helps eligible surviving spouse or common-law partner of a CAF or RCMP Veteran or member understand the programs and services available through VAC. Learn more: https://ow.ly/i9ja50ZtTn3

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360 Albert Street
Ottawa, ON
K1R7X7

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+18773304343

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