baseline.io

04/24/2026

Nomination: Jocelyn Racine joins our Board of Directors.

Our leadership is expanding. Jocelyn strengthens our team by bringing a rare combination of financial leadership and operational perspective, shaped by years as CFO and VP Finance across technology, construction, and high-growth environments.

We are delighted that he has accepted to chair our Finance & Planning Committee.

As we scale, financial discipline becomes a defining factor.

Growth creates opportunities, but It also creates complexity.

Without structure, planning and visibility; rapid expansion is often more dangerous than none at all.

Jocelyn’s role is to bring clarity and rigor where it matters most:

- Financial planning and forecasting
- Capital allocation and deployment
- Performance tracking and accountability
- Risk management and financial controls

His experience spans both operating roles and advisory environments, giving him the ability to connect day-to-day ex*****on with long-term financial strategy.

That perspective matters now more than ever as we prepare for more complex financing decisions and continued expansion across 7 vertical markets in 4 countries over 3 continents.

As the saying goes in construction: "Measure twice, cut once."

This is now about making sure that:
- "No-turning-back" decisions are grounded.
- Investments are intentional.
- Financial projections become tools we can rely on

This is the third of seven nominations. More to come soon.

We’re grateful to have Jocelyn join the board at this stage of our evolution. Thank you for deciding to help us navigate the way forward.

04/24/2026

It's what no one thinks about that matters most.

Our solutions support real-time, mission critical airport, law enforcement and local government operations.

Reliability matters in a way very few systems have to worry about:

- Our users make snap decisions regarding their operations in real time.
- They see the work completed.
- They see the services delivered.
- They see what's left to do.
- They see their operations adapt to their adjustments.

What they won’t see is everything our amazing team has built in the background for that to work reliably, in real time, all the time.

That’s a big part of what our very own Abdelrahman at baseline.io

As our backend engineering solutions architect, his role is a critical one.

It’s making sure the right information reaches the right people at the right moment, even when connectivity is unreliable, field conditions are messy, and operations are moving fast.

An airport airfield runway incursion.
A critical situation report update.
A vehicle location status.
A service route completion progress.
A sync that has to happen without creating duplicates, gaps, or confusion.

If the backend is slow, lives are impacted.
If data is inconsistent, operations break.

Our software engineers don't just worry about about building reliable backend infrastructure.

They build solutions that quickly become the dependable unsung heroes which quietly and reliable hold up under pressure, helping our clients deliver 99.999% uptime service delivery.

Abdelrahman, your work is at it's best when no one realizes it's there.

Thank you, for all you do.

04/23/2026

Nomination: Mylene Savoie joins our board.

Mylène has spent her career building and leading high-performing teams.

Not just growing organizations, but creating environments where people consistently perform at a high level, over time.

Working alongside Marc Tassé, Mylène will chair our People & Performance Committee.

As we continue to scale across countries and verticals, this becomes critical.
- Growth puts pressure on teams.
- It tests leadership.
- It exposes gaps in structure, communication, and alignment.

She brings deep experience in people management, organizational development, and performance.

Her perspective comes at the right time, as we focus on attracting, developing, and retaining the right talent, while maintaining a high-performance culture grounded in accountability and purpose. Her mandate is clear:

- Bring structure to how we grow
- Strengthen leadership across the organization
- Align performance with real outcomes
- Ensure our culture holds, even as we scale in a distributed environment

As we enter our next phase, building the right team at every level remains some of the most important decisions we are making.

This nomination also carries a unique dimension:

Mylène is Paul-André Savoie’s sister. Beyond family, they've worked together early in their careers and currently serve on a non-profit board.

That relationship matters, but expectations are clear.
This role is about rigor, perspective, and holding the organization to the highest standard.

We’re grateful to have Mylène join the board at this stage of our evolution.

04/22/2026

Nomination: Marc Tassé joins our Board.

A world renowned forensic accountant, teacher, leader, his background in auditing, financial oversight, and governance is exactly what this next phase demands.

Marc will chair our Audit & Governance Committee.

As we scale, governance is a key pillar in the public sector environments we serve.
There is no margin for error as the expectations only increase.

Marc’s role is to bring discipline where it matters most:
- Financial integrity
- Strong internal controls
- Real risk management
- An independent perspective that challenges decisions

This isn’t about slowing things down.

It’s about building something that holds.
Something our stakeholders can trust.
Something investors can rely on.

I’m grateful Marc said yes.

This is the first of seven nominations.
More to come soon.

Nomination of Marc Tassé to our Board.any for it's bright future.

04/21/2026

Notre équipe grandit.

Alors que nous poursuivons la croissance de nos activités gouvernementales au Canada et aux États-Unis, nous cherchons à recruter quelques personnes clés pour rejoindre notre équipe:

- Représentant(e) des ventes, secteur public
- Responsable du succès client
- Coordonnateur(trice) marketing, secteur public
- Chef(fe) de produit, Citycare

Tous les postes sont entièrement en télétravail, avec des opportunités de déplacement plusieurs fois par année.

Si vous êtes passionné(e) par l’amélioration de l’efficacité des gouvernements, ou si vous connaissez quelqu’un qui pourrait être un excellent fit, n’hésitez pas à commenter ci-dessous ou à nous envoyer un message privé.

04/21/2026

Our team is growing.

As we continue to scale our government sector operations across our Canadian and US operations, we’re looking to bring on a few key people to join our team:

* Account Executive, Public Sector
* Customer Success Manager
* Marketing Coordinator, Public Sector
* Product Manager, Citycare

All roles are full remote with travel opportunities several times a year.

If you’re passionate about helping our governments become more efficient, or know someone who might be a great fit, feel free to comment below or send us a DM.

04/21/2026

Our team has helped over 180 municipalities try to modernize their operations in the past 2 years.

Different sizes. Different regions. Different constraints.

The single constant: Human Factors:

- Inertia
- Resistance to change
- Change Management

And in larger cities, the 'Not invented here' syndrome.

So what happens?

A new system gets introduced. Training gets scheduled. Everyone agrees it “makes sense.”

And then… Nothing changes.

Real change comes from the bottom-up. In the field. Not at a desk. Not after the fact.

Progress and improvement must be palpable, eagerly sought.. Mobile ressources don’t need more inputs. They need clarity.

Where others redesign operations from the outside, our success has always come from starting from inside, from the ground up, from the field first.

GovOps is not about digital transformation. Just better ex*****on, in real conditions.

04/20/2026

User Interface Design is more than pixels on a screen.

It’s about what happens when a field operator is driving at 5:30 AM, mid-snowstorm, trying to log an issue without stopping the vehicle.

It’s about what a dispatcher sees when 20 things change at once.

It’s about how quickly someone can understand what to do next, without thinking twice.

That’s the context we design for.

Over the past few months, I’ve been working across Citycare, Airside and Opera, focusing on how operators and managers interact with real-time data in the field.

One thing becomes clear very quickly:

Users don’t have time to figure things out.

If something isn’t obvious, it doesn’t get used.
If it takes too many steps, it gets skipped.
If it slows them down, they find another way.

So the work isn’t about adding features.

It’s about removing friction.

Sometimes that means rethinking how information is structured so a driver can glance at their screen and immediately understand what’s happening.

Sometimes it means simplifying flows so a task can be completed in seconds, not minutes.

And sometimes it means working closely with product, engineering, and customer success to understand where things break down in real usage — not in theory.

Because in GovOps, design decisions don’t just impact usability.

They impact:

• how fast work gets done
• how confident users feel in the field
• whether the system is adopted, or ignored

That’s the part I find most interesting. Design isn’t just shaping the interface.

It’s shaping how people work.

And when you get it right, you don’t notice the design.

You notice that everything just… works.

04/20/2026

(Not so) funny story about planning vs. reality.

Our CEO spent most of this weekend preparing for our upcoming Board Meeting: Q1 retrospectives. Detailed plans for the rest of the year.

Contingencies on top of contingencies.
All backed by real data.
What worked. What didn’t. Where we adjust.
The kind of planning he was genuinely proud of.

Then Sunday morning, he went out to run a few errands: Flat tire.

After hours of planning for everything that could go wrong in the business… He get stopped by the one thing he didn’t plan for.

It isn't essential that you actually plan for everything. Sometimes learning from experience is just as valuable.

Last summer, our team had a flat on the way to a trade show. They weren’t ready. Stranded for four hours on the side of the road.

This time was different.
No new “plan.”
Just better preparation.

Spare tire, hydraulic jack & impact gun, all ready in the trunk.
Five minutes later, he was back on the road.

What changed wasn’t the likelihood of failure, it was a better prepared response to it.

This moment taught him that resilience doesn’t always come from planning, it's also built up over time from experience, when we learn from our lessons.

04/13/2026

There’s a different feeling of responsibility when it’s not your money.

When I served on the board of Retraite Québec, every tech decision meant allocating retirement, not capital.

It forces a different lens:

Does it actually work?
Is it understood?
Can it be explained?

Because when it fails, it’s not a metric.

It’s trust.

From founder to public capital steward. How that shifted the way I evaluate software, risk, and what “working” actually means.