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Monday 5pm - 9pm Tuesday 5pm - 9pm Wednesday 5pm - 9pm Thursday 5pm - 9pm Friday 5pm - 9pm Saturday 5pm - 9pm Sunday 5pm - 9pm

The Hub Hamilton

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Canada
Hamilton, ON
The Hub Hamilton

The HUB works to create safer and healthier communities

05/29/2026

Happy Reframe Friday! Lots of people ask how to connect with those at the center for violence? How do we build a caseload with a population that is hard to find, difficult to remain in touch with and often resistant to engaging with systems? Most of our referrals come from peers. This means those with lived experience, both in street networks and with The HUB program, will encourage others they know to engage.

Trust in peer groups alleviates some of the fear people have when connecting with services, especially after past disappointments or misunderstandings. Peers tell their peers about the safety and trust within The HUB model and The HUB team.

We also see referrals from institutional spaces and other services, as well as on-the-ground engagements through place based outreach. These engagements also matter deeply: they occur when service is most lacking, offer casual conversation to build trust, and remain consistent.

05/22/2026

Happy Reframe Friday! As conversations around community safety emerge and build, the word accountability sits at the forefront of social services and law enforcement’s service delivery practices. How do we track accountability? What does it mean when there is a survivor of the harm? Does the carceral system alone truly instill behaviour change and foster space for those who have caused harm to take responsibility for their actions?

Accountability resides within each of us and there is a continuum that sandwiches accountability right in the middle. Condemning is often shame-based. A response that seeks to force accountability through punishment and pouring shame on the individual who caused the harm. The court system hosts this process, often with little insight into or consultation of the survivor’s needs or desires.

Condoning simply ignores the harm caused and often distances the individual who caused the harm from their offence altogether. Putting someone in custody without any space to connect with the harm they caused. The court system also hosts this process, often with little insight into or consultation of the survivor’s needs or desires.

Accountability is a transformative process. A case-specific process, led by what the survivor would require to truly believe the person who wronged them was understanding of the negative impacts they had. It requires hard work, including the person who offended coming to terms with their choices and building internal understanding. This still sometimes means time in custody. This still means court proceedings and sometimes removal from society. But it also means restorative justice. It also means systems working together to navigate community re-integration. It also means centering the survivor’s needs in every step of the process. It means dialogues and system-level changes. Accountability is not just “I’m sorry”, it is a journey. It builds understanding of the why and slowly finds ways to model the apology through behaviour change.

05/15/2026

Happy Reframe Friday! One key ingredient to violence interruption and reduction is place-based outreach. Place-based outreach is strategic, person centered, and driven by local, street level conflict insights. We know violence clusters in specific geographical areas, and moves through a small, concentrated group of individuals. We know violence is a living, active thing, that can be interrupted at the right place, with the right people, at the right time. Place based outreach focuses on violent hot spots, awareness of those at the center of violence and connecting with these individuals in human centered ways, at the time of day they feel most comfortable. The work of Thomas Abt from Center for the Study and Practice of Violence Reduction has taught our team how to resource accordingly, using evidence-based tools for the most impact.

05/08/2026

It’s Reframe Friday! Many questions are circulating about gun violence in our local context. What works to reduce it? Why is it happening? These questions have answers involving Public Health responses, data and evidence-based care, policy advocacy, therapeutic engagement and 24/7 community violence intervention. Imagine a world where communities invested in solutions driven by and for the community. Can we imagine a world where those with lived experience support their neighborhoods with conflict resolution & street level restorative justice? Imagine a world where young people had therapeutic pathways to navigate their complexities for long term behaviour change. What about a world where grief fuels community and system change? Can this exist? It sure can. It’s called Community Violence Intervention. A well researched, successful model implemented through Public Health disease control measures. The HUB commits to this work, to following the story of successes, the data and the centering on relationships.

05/01/2026

Happy Reframe Friday! In times of despair, how do we manage? In times of hopelessness, what is the next step? How do we proceed? How do we proceed? Maybe for a bit we don’t. We sit, we sob, we surrender to the pain. Then what? We plant seeds as agencies. Seeds of new service delivery methods, seeds of support and reframing of peaceful next steps for those facing loss and seeds of hope.

We nurture these seeds through check-ins, relationship maintenance and peer support channels. We water these seeds with mentorship, system navigation, and showing up in moments that matter. We tend to this garden of relationship and we keep growing.

04/24/2026

Happy Reframe Friday! We have been thinking about the buzzword we all hear in this work: trauma-informed. What does it mean? It means translating systemic language framed as a client’s failure, into language that encompasses an understanding of the human experience. Change takes time, and it takes even longer when we don’t center trust or when we ignore trauma instead of being informed by it. Change takes time, meaning patience, grace, and room for steps backward and forward—a dance—are critical elements of this work. Social workers, outreach teams, therapists and others are welcomed into this dance with those we work with: the dance of trauma, the dance of the human experience. One step, or side step at a time!

04/17/2026

Happy Reframe Friday!
This work is often framed as rigid. Rigid rules, policies, procedures and rigid expectations on what is permitted. “Build strong community trust, but have folks sign paperwork after one meeting.” “Ensure you follow up, but after 3 missed calls, it’s time to discharge the client”. “Engage with empathy, but ensure you use the clinical language scripted for you”. What doesn’t bend, will break. Trust will breakC progress will break, partnerships will break. We know relationships are living things, constantly evolving and shifting.Healing isn’t linear, so why do we assume constant forward momentum? If we allow for more agility, more flexibility, more room for nuance, the work feels lighter. We reached the goal, prioritizing trust, moral alignment and trauma-informed outcomes.

What are some ways agency spaces can find agility today?

04/10/2026

Happy Reframe Friday!
Discussing our lives can feel overwhelming. That’s why we can file some concepts away for later. The client decides; what file am I safely able to open up and explore today? Which file should remain closed until I am stable enough to dive in? Therapeutic engagement can be most effective when it is creative, flexible and sometimes that means compartmentalzing. Intake processes, and formalized paperwork often doesn’t allow for the client to be in the driver seat of their sharing process. We demand the past experiences to be shared before the values. We insist that the only way forward is to discuss goals before discussing feelings. What if it were different? What if the client led the intake in the order of operations that felt safest? Which is most effective for them?

03/27/2026

Happy Reframe Friday!
What a winter we have had. Surviving and working through record setting cold temperatures, a power outage and navigating systems over the last three months has been challenging and an honour to have community partners lean on eachother to serve those facing homelessness this winter. Our hospital and system partners, St. Joseph’s Healthcare Hamilton Greater Hamilton Health Network Hamilton Health Sciences, believed in the fierce and dedicated work of The Hub team, built off trust and relationships, founded and led by Jen Bonner!

Check out some highlights from this program, a true spotlight to what can happen when we align ourselves compassionately!

03/20/2026

Happy Reframe Friday!
Lately, our team has been sitting with this concept of trust equity and how it relates to trauma informed practice when working with people experiencing homelessness. Trust is defined differently by each and every one of us. Trust is a living thing that requires maintenance, time, patience, grace and listening with intention. For those experiencing homelessness, systemic power imbalances have eroded their belief that a service could work for them. Trust equity means allowing the client to guide YOU and your service model, centering trust-building around their needs.

What if building trust meant listening to the story of having belongings stolen before moving to your agency intake checklist? What if maintaining trust meant remembering a client’s favourite candy and bringing it to your next visit as a reminder you actively listened your last conversation? What if deepening trust meant changing service delivery hours beyond the 9-to-5 model to increase client access points?

Trust equity requires an acknowledgment that we can’t assume trust; it needs to be built intentionally. How does your agency embody trust equity?

Address

78 Vine Street
Hamilton, ON
L8R2A9

Opening Hours

Monday	5pm - 9pm
Tuesday	5pm - 9pm
Wednesday	5pm - 9pm
Thursday	5pm - 9pm
Friday	5pm - 9pm
Saturday	5pm - 9pm
Sunday	5pm - 9pm

Website

https://www.thehamiltonhub.org/

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