Office of the Utilities Consumer Advocate

Office of the Utilities Consumer Advocate The UCA educates and mediates for Alberta's utilities consumers and advocates for energy consumers. Have questions about utilities?

Need help understanding your bill? Facing a dispute with your provider? The UCA is here to help and empower consumers as they navigate Alberta's utility market.

06/12/2026

Moving to Alberta? You might be wondering how utilities work here.

Here are a few things to know ⬇️
🔷 The main utilities in Alberta are electricity, natural gas, and water
🔷 Alberta has a competitive market for electricity and natural gas, which means you can choose your retailer
🔷 There are also default options if you don’t sign with a competitive retailer
🔷 Prices can fluctuate based on supply, demand, and other market factors

Setting up utilities for the first time can come with many questions. The UCA has information and resources to help you understand your options and what to expect.

Explore webinars and other resources on our website at ucahelps.alberta.ca

The UCA has a tool to help Albertans compare energy retailers and find the option that works for them.Whether you need e...
06/10/2026

The UCA has a tool to help Albertans compare energy retailers and find the option that works for them.

Whether you need energy for your home, small business, or farm, the Cost Comparison Tool (CCT) shows a list of retailers, their rates, plan options, and an estimate of your monthly bill.
It’s a simple way to see what’s available and helps you make an informed decision when choosing a retailer.

Use the CCT to find the best one for you: https://ucahelps.alberta.ca/cost-comparison-tool/

When choosing an energy retailer, here are a few questions to consider when comparing your options 👇What rate is being o...
06/10/2026

When choosing an energy retailer, here are a few questions to consider when comparing your options 👇

What rate is being offered?

Am I locked into a plan? If so, for how long?

Are there exit fees?

What administrative fees apply?

Are there any sign-up bonuses or incentives?

These are some of the factors that can impact your final choice. Ultimately, you decide which retailer and plan you’re most comfortable with. The UCA can help you understand what to look for and how to compare your options.

Are you trying to figure out which utility retailer to choose? That’s where the UCA’s Cost Comparison Tool (CCT) can hel...
06/08/2026

Are you trying to figure out which utility retailer to choose? That’s where the UCA’s Cost Comparison Tool (CCT) can help.

Join us for a free webinar and learn how the CCT works and how to use it to compare the options available to Albertans.

🔌 June 10 – Noon - Choosing a Retailer: Learn how to use the Cost Comparison Tool to select a utility retailer and what to consider before signing a utility contract.
Register here: https://us06web.zoom.us/meeting/register/TO49y_h5Qb-UF5M2UQxknA #/registration

Explore all upcoming presentations and events: https://ucahelps.alberta.ca/how-we-can-help/presentations-and-events/

06/05/2026

Transmission? Distribution? These charges appear on every utility bill, but what do they mean? ⬇️

If you have ever wondered about these charges, you’re not alone! Simply put, transmission and distribution charges are the costs of getting electricity or natural gas to your home.

🔄️Transmission: The cost of moving electricity or natural gas over long distances from where it is produced to your local area.
🏡Distribution: The cost of delivering electricity or natural gas within your community, such as within the city or town, and directly to your home.

Have more questions about your utility bill? The UCA is here to help! Call us toll-free at 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta), email [email protected] or use the contact form: https://ucahelps.alberta.ca/contact/

It’s Seniors’ Week! Did you know that the UCA offers resources to help seniors in Alberta better understand utility serv...
06/04/2026

It’s Seniors’ Week!

Did you know that the UCA offers resources to help seniors in Alberta better understand utility services and costs?

These resources include:
💻Understanding Utility Choices for Seniors webinar
⚠️Bills and Scams webinar
🔎 Cost Comparison Tool
💸 Information on provincial programs

Seniors are an important part of communities across Alberta, and the UCA is here to provide clear, unbiased information to help them understand their utility options and available supports.

If you know a senior who may find this helpful, feel free to share! And don’t forget to take a moment this week to show your appreciation 😁

Find resources for seniors and more on our website at: ucahelps.alberta.ca

REMINDER: Albertans who don’t sign a competitive electricity or natural gas contract are automatically served by a defau...
06/03/2026

REMINDER: Albertans who don’t sign a competitive electricity or natural gas contract are automatically served by a default retailer. Current rates are below.

For electricity, consumers are automatically served by a Rate of Last Resort (RoLR) retailer. This rate is approved by the Alberta Utility Commission (AUC) and will remain stable until December 31, 2026.
💥DERS: 12.02
💥ENMAX: 12.06
💥EPCOR: 12.01
💥FORTIS: 12.01

For natural gas, consumers are automatically served by a Default Rate Tariff retailer. This rate is approved monthly by the AUC. The rate for June is:
💥DERS: 2.076
💥APEX: 2.412

To explore your options, visit our Cost Comparison Tool: https://ucahelps.alberta.ca/cost-comparison-tool/

Not sure how to read your utility bill? Or wondering how to compare electricity or natural gas retailers in Alberta?The ...
06/02/2026

Not sure how to read your utility bill? Or wondering how to compare electricity or natural gas retailers in Alberta?

The UCA is here to help Albertans consumers understand their utility options and make informed decisions.

Call us toll-free at 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta), email [email protected] or use the contact form: https://ucahelps.alberta.ca/contact/

New to Alberta? The UCA has the information you need to get started with your utilities. Join us for a free webinar! 🔌 ...
06/01/2026

New to Alberta? The UCA has the information you need to get started with your utilities. Join us for a free webinar!

🔌 June 2 – Noon - Starting Out with Utilities in Alberta: Learn what is unique about utilities in Alberta, how to set up and shop for utilities, and where to find free resources and support.

Register here: https://us06web.zoom.us/meeting/register/RDNa2JsCT9GQCDYDlxxNrg #/registration

Check out all upcoming presentations and events: https://ucahelps.alberta.ca/how-we-can-help/presentations-and-events/

Address

Edmonton, AB
T5J2Z1

Opening Hours

Monday 8:15am - 4:30pm
Tuesday 8:15am - 4:30pm
Wednesday 8:15am - 4:30pm
Thursday 8:15am - 4:30pm
Friday 8:15am - 4:30pm

Telephone

+17803104822

Website

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