Office of the Utilities Consumer Advocate

Office of the Utilities Consumer Advocate The UCA educates and mediates for Alberta's utilities consumers and advocates for energy consumers. Have questions about utilities?

Need help understanding your bill? Facing a dispute with your provider? The UCA is here to help and empower consumers as they navigate Alberta's utility market.

09/15/2026

Fall is a good time to review your utility choices.

Compare:

🔹 Fixed-rate plans

🔹 Variable-rate plans

🔹 Default electricity and natural gas options

The UCA Cost Comparison Tool lets you compare electricity and natural gas offers available in your area, all in one place.

See what’s available before winter arrives on our Cost Comparison Tool

Back-to-school season often means new routines at home. Simple energy-saving habits can help keep your household running...
09/10/2026

Back-to-school season often means new routines at home.

Simple energy-saving habits can help keep your household running efficiently:

💻 Enable power-saving settings on devices

💡 Switch off lights in empty rooms

🎮 Turn off electronics when not in use

🚿 Limit hot water use when possible

Small changes can add up over time.

09/09/2026

September Default Rates ⏬

If you’re receiving electricity or natural gas service from a default retailer, September’s default rates are now available.

⚡ Electricity (Rate of Last Resort - RoLR)

💥 DERS: 12.02

💥 ENMAX: 12.06

💥 EPCOR: 12.01

💥 FORTIS: 12.01

🔥 Natural Gas (Default Rate Tariff - DRT)

💥 DERS: 1.124

💥 APEX: 1.432

Not sure how a default rate compares to other options available in your area?

Use the UCA Cost Comparison Tool to compare electricity and natural gas plans from retailers across Alberta

The UCA offices will be closed on Monday, Sept. 7 for Labour Day. If you have questions about your utilities, our team w...
09/04/2026

The UCA offices will be closed on Monday, Sept. 7 for Labour Day.

If you have questions about your utilities, our team will be happy to assist you when we reopen. You can reach us toll-free at 310-4822 (in Alberta) or 1-888-644-6608 (outside Alberta).

You can also submit a question through our contact form: https://ucahelps.alberta.ca/contact/

We will respond during regular business hours.

Getting ready to close your seasonal property for the season? 🍂🏡 Before you lock up, take a few steps to help protect yo...
09/03/2026

Getting ready to close your seasonal property for the season? 🍂🏡

Before you lock up, take a few steps to help protect your property during the colder months:

✅ Winterize pipes to help prevent freezing

✅ Unplug appliances that won't be used

✅ Turn down the thermostat to maintain a safe temperature

✅ Seal gaps around windows and doors

Thinking about turning off your electricity or natural gas service?

Contact your retailer to learn about your options. Depending on how your service is set up, different charges or reconnection requirements may apply.

Learn more about preparing a seasonal property for the off-season: https://ucahelps.alberta.ca/learning-hub/tips/seasonal-properties/

09/02/2026

Considering your utility options? 🔍

Whether you’re on a default rate for electricity or natural gas, want to compare your current plan with other retailers, or are new to Alberta and need to sign up for utilities, the UCA’s Cost Comparison Tool can help.

✅ Free to use

⚡ Compare electricity plans

🔥 Compare natural gas plans

🏠 Explore options from retailers across Alberta

Use the Cost Comparison Tool to compare your options and make informed decisions about your utility services.

Happy Alberta Day! On this day in 1905, Alberta was formally established as a province. Today, we celebrate Alberta's hi...
09/01/2026

Happy Alberta Day!

On this day in 1905, Alberta was formally established as a province.

Today, we celebrate Alberta's history, diverse communities, and the people who help make our province what it is.

From all of us at the UCA, we wish you a happy Alberta Day.

Looking for utility information in French? The UCA offers a variety of French-language resources to help consumers learn...
08/31/2026

Looking for utility information in French?

The UCA offers a variety of French-language resources to help consumers learn about utilities in Alberta.

A selection of our webpages and consumer resources have been translated into French, making it easier to access information about utility bills, retailers, and your options as a consumer.

Visit the UCA website to explore our French-language resources: https://ucahelps.alberta.ca/ressources-en-francais/

-

Vous cherchez des renseignements en français sur les services publics?

L’UCA offre plusieurs ressources en français pour aider les consommateurs à mieux comprendre les services publics en Alberta. Certaines de nos pages Web et ressources clés ont été traduites en français pour faciliter l’accès à des renseignements sur la facturation, les détaillants et les options qui s’offrent à vous comme consommateur.

Consultez la section Ressources en français sur le site Web de l’UCA : https://ucahelps.alberta.ca/ressources-en-francais/

Address

Edmonton, AB
T5J2Z1

Opening Hours

Monday 8:15am - 4:30pm
Tuesday 8:15am - 4:30pm
Wednesday 8:15am - 4:30pm
Thursday 8:15am - 4:30pm
Friday 8:15am - 4:30pm

Telephone

+17803104822

Website

Alerts

Be the first to know and let us send you an email when Office of the Utilities Consumer Advocate posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to Office of the Utilities Consumer Advocate:

Shortcuts

Share

Category