06/02/2026
Violence in healthcare is not just a healthcare problem.
It's a people problem.
I was reading an article this morning about workplace violence in healthcare, and one line stopped me in my tracks:
"Safety is not built during the assault. Safety is built before the assault ever happens."
What we know is that this idea applies far beyond hospitals and healthcare settings.
Whether you're a nurse, a teacher, a REALTOR®, a social worker, or someone simply moving through everyday life, safety doesn't begin in the moment a situation turns bad. By then, you're already reacting. Real safety begins much earlier, when we learn to recognize the behaviours, patterns, and warning signs that often show up long before an incident occurs.
Over the years, Rob and I have heard countless stories from people who later realized there were clues they hadn't fully understood at the time. Sometimes it was a change in someone's tone. Sometimes it was pacing, interrupting, invading personal space, or a feeling they couldn't quite put into words. Looking back, the signs were there, but in the moment they were busy doing their job, trying to be polite, or focused on the task in front of them.
That's the part we don't talk about enough.
Most people aren't ignoring danger because they don't care about safety. They're missing it because they're concentrating on everything else they're expected to do.
The nurse is focused on patient care.
The teacher is focused on their students.
The REALTOR® is focused on the showing.
The employee is focused on helping a customer.
Meanwhile, the brain is trying to process information in the background, often sending quiet signals that something isn't quite right.
Violence prevention isn't about becoming suspicious of everyone around us. It's about becoming a better observer of human behaviour and learning to trust those moments when something feels off. The earlier we recognize a potential problem, the more choices we have available to us, and having more choices almost always means having more safety.
That's true in healthcare.
It's true in schools.
It's true in real estate.
And it's true in everyday life.
The goal has never been to teach people what to do once violence starts.
The goal is to help them recognize it early enough that it never gets that far.
Stop the before so the after never happens.
-Rob & Beth 💛