OmbudsPEI

06/18/2025

The Canadian Council of Parliamentary Ombudsman (CCPO) has formally endorsed a set of key principles designed to ensure the independence, effectiveness, and accountability of Ombudsman institutions across Canada. These principles, adopted during the Council's gathering in Charlottetown, PEI, reaffirm the essential role of Ombudsman offices in upholding good governance, protecting individual rights, and reinforcing public trust in democratic institutions. https://ccpo-ccop.ca/2025/06/18/canadian-council-of-parliamentary-ombudsman-endorses-key-principles-to-strengthen-oversight-and-public-trust/

05/29/2025

We are at the Summerside Rotary Library today for our final mobile clinic. Come chat with us and learn about the office!

57 Central Street in Summerside, we're here from 12-6:30 p.m.

05/22/2025

Hey Islanders - we are up west today. Drop in for a chat. We have some coffee and treats to share.

You can find us at St Luke’s Hall in O’Leary (1020 O’Leary Road).

05/13/2025

Our Deputy Ombudsperson and one of our investigators are getting set up for the complaint clinic in Montague today!

Have a complaint? Head to 540 Main Street between 12-6:30 pm and speak with a member of our team.

If you can't make it to today's clinic, check out the schedule in this post for the times, dates and locations of the remaining two clinics this month.

05/08/2025

OmbudsPEI has released a new summary detailing our recent work with the PEI Human Rights Commission to resolve a complaint we received.

The complaint related to a near four-year long delay in resolving a discrimination claim made to PEIHRC.

For more on this complaint, read the press release below or view the summary online here:
https://ombudspei.ca/2025/05/08/resolving-delay/

05/06/2025

Today, the first of our four Mobile Complaint Clinics will be held in Souris at the Eastern Kings Community Centre – 85 Munns Rd - from 12:00pm – 6:30pm.

Come chat with us, learn about our office, share any complaints you may have and grab some refreshments as well.

Walk-ins are welcome, but we recommend reserving a spot to speak with one of our investigators ahead of time. You can do so by calling our main line at 902-288-1105.

Can't make it to this clinic? Check the attached photo for a full schedule of the other clinics we will be holding in May. You can also submit complaints online by visiting ombudspei.ca.

05/01/2025

Do you feel you have you been treated unfairly by the provincial government, a local government, a post-secondary institution, or any provincial public body?

OmbudsPEI is hosting mobile complaint clinics across the Island every week in May in these locations:

Souris
Eastern Kings Community Centre – 85 Munns Rd, Souris, PE
Tuesday, May 6th 12:00pm – 6:30pm

Montague
Montague Rural Action Centre – 540 Main St, Montague, PE
Tuesday, May 13th 12:00pm – 6:30pm

O’Leary
St. Luke’s Hall – 1020 Route 142, O’Leary Corner, PE
Thursday, May 22nd 12:00pm – 6:30pm

Summerside
Summerside Rotary Library – 57 Central St, Summerside, PE
Thursday, May 29th 12:00pm – 6:30pm

Our impartial and independent services are free and open to all islanders. Experienced staff will determine whether they can help you on the spot or if we need more information to resolve the issue.

Drop-ins are welcome, though appointments are encouraged. Please call 902-288-1105 to secure your spot. If you cannot come to one of our mobile clinics, you can always call us or submit your complaint online at ombudspei.ca.

02/11/2025

OmbudsPEI has released three new summaries detailing our recent work with two of PEI's post-secondary institutions to resolve complaints we received.

The complaints related to language and communication used in the admission process, and resulted in changes that will provide a more transparent and clear process for future students.

For more on these three summaries, read the press release below or view the summaries online here:

Clarifying Criteria – https://ombudspei.ca/2025/02/11/clarifying-criteria/

Clear Instructions - https://ombudspei.ca/2025/02/11/clear-instructions/

Option to Inquire - https://ombudspei.ca/2025/02/11/option-to-inquire/

01/29/2025

Ombudsperson Sandy Hermiston has accepted an invitation to be a Co-Program Director for the Osgoode/FCO Certificate in Advanced Issues in Ombuds Practice.

Sandy Hermiston was appointed as PEI’s first Ombudsperson in February 2022. She has more than 35 years of experience as a lawyer, and has worked in the Ombudsman world since 2014, first as counsel to the Alberta Ombudsman and more recently as the Cayman Island’s first-ever Ombudsman. We're so pleased that she's joining Nadine Mailloux this year for the Osgoode/FCO Certificate in Advanced Issues in Ombuds Practice. Read more about how this intensive training collaboration is designed to help participants address and resolve the most complex situations facing today's Ombuds: https://bit.ly/4gDAU4K

10/10/2024

Today is international Ombudsman Day! Every year, on the second week of October, we celebrate Ombudsperson services around the world.

Want to know more about our office, Ombudsperson service and what we do? visit our website at ombudspei.ca

10/08/2024

On Tuesday, Oct. 8, OmbudsPEI submitted its report on the office's investigation into the province's mobile mental health crisis response.

The investigation was initiated following a referral to OmbudsPEI by the Standing Committee on Health and Social Development and examined the communications between the MMHU and the Island's various police services since its creation.

A detailed copy of the report, as well as an executive summary and a press release on the report, can be found online at www.ombudspei.ca/joining-forces.