09/06/2026
AFTER-HOURS ON-CALL PREVENTION SUPPORT
Our on-call Prevention Workers are available to assist children, parents, caregivers and families with urgent prevention needs that arise after regular office hours, on weekends or during office closures.
✅ WHAT WE MAY HELP WITH - depends on the family’s immediate circumstances:
• Emergency diapers, wipes or formula
• Urgent food needs for children, such as milk or basic groceries
• Immediate hygiene or essential household supplies
• Connecting families with emergency shelters, crisis supports or community services
• Providing information, referrals and guidance
• Supporting families during an urgent situation affecting a child’s well-being
• Completing a brief assessment and arranging follow-up with the Prevention Team
• Helping families develop a short-term safety or support plan
⚠️If someone is in immediate danger, experiencing a medical emergency or there is an urgent safety threat, please contact local police, emergency medical services or the appropriate crisis service immediately.
On-call assistance is temporary emergency support. Families who need ongoing assistance will be connected with the Prevention Team during regular office hours for assessment, planning and follow-up.
Regular office hours: Monday to Friday, 9:00 a.m.–5:00 p.m.
Please note - we can be contacted by FB Messenger or email, until further notice