Loving Hands For Seniors Society

OUR VALUES:

Respect – We treat everyone in a way that values their worth regardless of background, abilities or beliefs. We show due regard for the feelings, wishes and rights of others.

Dignity – We recognize that every member of our community has something to contribute. We support and empower our seniors’ right to choose wherever possible.

Collaboration – We work together with each other, community and stakeholders to achieve the best result possible. We share ideas, resources and best practices to make our work environment a place we can all be proud of. We support and encourage each other when we are struggling, and we ask for help when we need to and recognizing thepotential for growth that exists in all individuals.

Accountability – We admit when we are wrong, we make amends and we learn from it. We do what we say we are going to do and we fulfill our responsibilities.

Integrity – We do the right thing even when it’s hard, or when no one is watching.

· We will be accountable to each other and the older people in our care. We believe in fair and consistent application of rules, policies and procedures which collectively encourage initiative and creativity within the framework of the organisational structure

Covenant of Conduct

Loving Hands for Seniors Society provides programs and services to promote the physical, emotional and social well-being of adults 50+ living in our diverse community.

The members, volunteers and staff of the organization wish to affirm their commitment to achieving the organization’s mission and objectives in a spirit of cooperation, civility and mutual respect.

In this spirit, the members/clients, volunteers and staff will seek to:

· Treat all with mutual respect; member/client to member/client, member/client to staff, member/client to volunteer, staff to member/client, staff to volunteer, staff to staff, volunteer to member/client, volunteer to staff and volunteer to volunteer

· Avoid condescending tones and attitudes

· Communicate in an efficient and prompt manner

· Request clarification of issues with the applicable and appropriate party(s)

· Respect the confidentiality of relevant issues brought to their attention

· Participate in reconciliation rather than confrontation

· Fulfill all obligations once they have assumed the responsibility, in an efficient and timely manner

· Reaffirm their commitment to making decisions in a democratic manner through a fair and transparent process

· Appreciate each other’s strengths and expertise, realizing we are all working towards a common goal

· Ensure all relationships are without prejudice due to racial, gender, age and cultural diversity

· Use common sense and practice good judgment when relating to one another.

Participant Bill of Rights

As a participant of Loving Hands for Seniors Society you have the right to:

1. be treated with respect and to be free from all forms of abuse

2. have your privacy and dignity honoured, and your autonomy supported

3. have your needs and preferences respected

4. receive information you can understand about the services you receive

5. take part in decisions about your services and care plan

6. give consent, refuse consent and change your consent at any time regarding the services you receive from us

7. comment or raise concerns about the services you receive without anyone taking action against you

8. receive information about laws and policies that govern LHFSS services including how you can make a complaint

9. have your records kept confidential in accordance with the FOIP protocol.

LHFSC is committed to ensuring the rights of our clients are respected and promoted. These rights are to be respected by all staff and volunteers of LHFSS.