06/08/2026
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The Gambling Authority had the pleasure of welcoming NBFIRA for a collaborative benchmarking session. The financial regulator sought to gain insight into the implementation and maintenance of the ISO 9001 Quality Management System.
During the visit, the Authority shared its insights and practical approaches to quality management, covering areas such as process documentation, internal audits, corrective actions, management reviews, and continual improvement.
The engagement created an opportunity for both teams to learn from each other, exchange insights, and collaborate on approaches to strengthening quality service delivery.
As a regulator, the Authority is dedicated to being a catalyst for excellence in service delivery and is proud to walk this journey alongside NBFIRA.