04/09/2026
Need some starting tips for that Aged Care services journey?
You may have heard a lot about the Aged Care Assessment Process, especially about the assessment tool with an algorithm. However, the assessment questionnaire is still the most important starting point. Why? You need to be assessed first to access aged care services.
Our Advocates say the 2 main things to do for an assessment are to:
💡Get connected before you need any care assistance.
💡Be honest. Understating your situation and abilities is not helpful.
*More golden starter tips from our Advocates:*
⭕ TIP 1: Register your details with the government’s My Aged Care system sooner rather than later.
My Aged Care helps arrange services for people 65+ (or Aboriginal and 50+). Register early so you have your referral code ready if life changes.
⭕TIP 2: Register a support person with the My Aged Care system.
You don’t have to register a supporter, but you can choose a trusted family member, friend or carer to help communicate decisions and access information with your consent.
⭕TIP 3: Communication difficulties should not be a barrier.
If English is not your first language, call the Translating and Interpreting Service on 131 450 to contact My Aged Care. It’s usually free, and My Aged Care also offers accessible contact options and resources, just ask.
Contact My Aged Care by phone on https://www.myagedcare.gov.au/ or call 1800 200 422. ☎️
However, if you get stuck at any point, you can call our free Aged Care Advocacy Line on 1800 700 600 and speak to an Advocate. 💜