Diamond’s methodologies in relation to service provision include our clients at every stage. The process and outcomes reflect client management policies and procedures. Operational Strategy - indicative implementation plan drafted and ratified when contract auctioned.
2. Assessment – critical path analysis used to identify issues / assess successful rollout. Incorporates Risk Assessment (analytic
al tool to identify any risks), OH&S, Security Operation Assessment, Emergency Management, Facility Disbursement and Communications Planning.
3. Stakeholders Consultation – meetings to discuss selection program for staff, operational methodology, training and equipment and safety criteria.
4. Resources – all human, technology, operational and intellectual resources finalised and made available. Meetings with stakeholders to discuss potential retention of key staff from existing contractor.
5. Project Management – complete mapping of implementation, roll out and operational requirement using Project Management Computer System.
6. Executed, specifically tailored to your business.
7. Customer Service Program. As customer service is a high priority, the specialised customer service training program will be rolled out. Consultation to identify key areas.
8. Uniform and Equipment Issue. Following consultation. Security Risk Register. Established to identify / plan for risks (potential / actual).
9. Industrial Relations Strategy. Incorporating an IR mission, statement and procedures.
10. Quality Management program implemented to ISO 9001:2008. Audits rolled out.
11. OH&S and Environmental Management Plan. Plan developed (site specific), incorporating a viable risk management system based on AS/NZS ISO 31000:2009. Identifying low / medium / high / extreme and Crisis Management Plan activated.
12. Sign off on contract- Establish financial systems.
13. Development of Standard Operating Procedures (SOP’s) in security, emergency or training service methods.
