Mackay Hospital and Health Service

Mackay Hospital and Health Service Do not use this page to report an emergency or seek medical advice. In an emergency call Triple Zero. Eight hospitals. Four community health facilities.

One organisation. Caring for you and your family across the Mackay, Whitsunday and Isaac regions.

Mackay Base Hospital has achieved a major milestone in patient care, joining only a handful of hospitals in Queensland t...
10/09/2026

Mackay Base Hospital has achieved a major milestone in patient care, joining only a handful of hospitals in Queensland to be certified as a primary stroke centre.

The hospital is the second regional facility in the state and the sixth hospital in Queensland to be certified under the Australian Stroke Coalition’s (ASC) Stroke Unit Certification Project.

For patients in the Mackay Hospital and Health Service (HHS) region, this means a better chance at recovery without needing to travel far from home.

Mackay Hospital and Health Service (HHS) Chief Executive Sean Birgan said evidence showed that receiving treatment in a certified stroke unit greatly reduced the risk of death or disability, so achieving certification was far more than just a badge of honour for the hospital and staff.

“For the Mackay Base Hospital stroke team, the certification is recognition of the dedication and expertise that goes into caring for stroke patients every day, while also providing a foundation to continue strengthening the service into the future,” he said.

“For the average 190 patients who receive treatment at the hospital unit each year, the milestone certification will also ensure they have a greatly reduced risk of death or disability due to stroke.

“So this milestone is not simply about accreditation; it is a reflection of a team committed to providing safe, high-quality stroke care and achieving the best possible outcomes for Mackay region patients and their families.”

The four-year certification as a primary stroke centre, formally recognises the expertise, collaboration and commitment of the multi-disciplinary stroke team in providing evidence-based care to patients. It was achieved through a thorough, peer-reviewed assessment to achieve the certification.

Launched nationally in 2023, the Stroke Unit Certification Program sets rigorous standards to ensure hospitals deliver best-practice, evidence-based stroke care in dedicated units.

The other Queensland hospitals certified as primary stroke centres include Logan Hospital, Sunshine Coast University Hospital, Toowoomba Hospital, Prince Charles Hospital and Cairns Hospital.

Mackay Base Hospital nurse navigator Helen Nengasha said that for people experiencing a stroke, access to a dedicated stroke unit and timely, specialised treatment can make a life-changing difference.

“The ASC certification recognised Mackay Base Hospital’s comprehensive stroke capability, including a dedicated stroke unit, specialised clinical expertise, evidence-based protocols, thrombolysis, advanced imaging, multidisciplinary care, rehabilitation and ongoing quality improvement,” she said.

“By upskilling our nurses through dedicated stroke education and combining that expertise with a certified unit, we have significantly enhanced the quality of patient care.”

Not every healthcare job happens at the bedside. 🛏️Behind every patient, appointment and healthcare service is a team of...
09/09/2026

Not every healthcare job happens at the bedside. 🛏️

Behind every patient, appointment and healthcare service is a team of dedicated people making sure everything runs smoothly, from administration and operations to support services and everything in between.

At Mackay Hospital and Health Service (HHS), our non-clinical teams are often the backbone of our hospitals and facilities, helping us deliver quality care for our community every day.

If you’re looking for a role where you can make a difference, build great relationships and help drive positive change, we might have the opportunity you’ve been looking for.

✨ Challenging and rewarding work
🤝 Supportive teams
🚀 Opportunities to grow and make an impact
📍 Great opportunities across the Mackay region, including at our rural sites.

Ready to do something different? Check out our current vacancies and find your next opportunity with Mackay HHS.

👉 View some of our available jobs:

📌 Communications Officer, Mackay Base Hospital
https://internal-springboard.health.qld.gov.au/jobs/QLD-691006

📌 Booking Officer, Elective Bookings, Mackay.
https://apply-springboard.health.qld.gov.au/jobs/QLD-691051

📌 Administration officer, Business Administration Support Services (BASS)
https://apply-springboard.health.qld.gov.au/jobs/QLD-690829-OP

📌 Business support officer, People and Culture, Mackay
https://apply-springboard.health.qld.gov.au/jobs/QLD-691075

📌 Private patient liaison officer, Finance Management, Mackay
https://apply-springboard.health.qld.gov.au/jobs/QLD-691565

📌 Organisational Development advisor, Mackay
https://apply-springboard.health.qld.gov.au/jobs/QLD-691585

📌 Carer Peer Worker, Mackay region
https://apply-springboard.health.qld.gov.au/jobs/QLD-691390

📌 Plumbing co-ordinator, Building Engineering and Maintenance Services (BEMS), Mackay
https://apply-springboard.health.qld.gov.au/jobs/QLD-691186

📌 Senior Communications Officer, Mackay
https://apply-springboard.health.qld.gov.au/jobs/QLD-690891

📌 Operational officer (cleaner), Operational Services, EOI ongoing opportunities.
https://apply-springboard.health.qld.gov.au/jobs/QLD-691561-OP

📌 Operational officer (wards person), Operational Services, EOI ongoing opportunities.
https://apply-springboard.health.qld.gov.au/jobs/QLD-691591-OP

📌 Healthcare security officer, Security Services, EOI ongoing opportunities
https://apply-springboard.health.qld.gov.au/jobs/QLD-690064-OP

📌 Operational officer, Bowen Hospital
https://apply-springboard.health.qld.gov.au/jobs/QLD-691794

🏗️ A refreshed space for community health services is on the way.Work on the Mackay Community Health Centre upgrade has ...
08/09/2026

🏗️ A refreshed space for community health services is on the way.

Work on the Mackay Community Health Centre upgrade has commenced, marking the start of an exciting transformation for the facility.

The centre will receive a significant upgrade including improved layout, fit-for-purpose clinical spaces, updated infrastructure and new equipment to increase privacy and safety while enhancing patient experience, access and efficiency of health services.

Health services and appointments will continue as normal while works are carried out. The centre’s phone numbers will also remain the same.

At times, there may be inconveniences to street parking with construction and contractor vehicles accessing the site.

The project is forecast for completion in late 2027.

Find out more about the Mackay Community Health Centre refurbishment here https://www.mackay.health.qld.gov.au/about-us/news/mackay-community-health-centre-to-receive-upgrade.

The Mackay HHS Child Health team has been recognised for its work improving access to care for vulnerable children and f...
07/09/2026

The Mackay HHS Child Health team has been recognised for its work improving access to care for vulnerable children and families.

🏆 The Healthy Communities Award, which was presented at the 2026 Let's Celebrate Mackay HHS People gala event, recognises the team’s commitment to making healthcare more accessible, connected and family-centred, particularly for families who face barriers to accessing traditional health services.

A key focus has been identifying families who may need additional support earlier and providing help before concerns escalate.

The team has expanded its services into the antenatal period, introducing antenatal groups and high-risk antenatal home visits to engage with families before their babies are born.

The rollout of Putting Queensland Kids First, perinatal mental health digital screening and accredited perinatal mental health groups and courses has further strengthened opportunities for early intervention and support.

For families living in rural and remote communities, as well as First Nations and disadvantaged families, the team has worked to reduce barriers through new First Nations services, outreach clinics and stronger referral pathways between maternity, child health, women’s health and community services.

Home visiting is an important part of this work, providing continuity of care for families who may otherwise struggle to engage with health services.

The team has also strengthened connections across the broader community, working with families, maternity services, rural communities, private obstetric providers, GPs, schools, Child Safety, Mental Health and community organisations.

These partnerships are helping create a more connected system where families can move between services more easily and receive the right support at the right time.

New parenting and perinatal mental health groups have also created opportunities for families to connect with health professionals and with each other.

By providing education, practical support and opportunities to build relationships, the programs are helping reduce isolation and increase parents’ confidence during pregnancy and early parenthood.

The team’s approach is based on listening to families and working with partners to ensure services reflect the needs of the community.

The team has also worked to address longstanding challenges within Child Development Services, including waitlists and governance, by strengthening clinical oversight, clarifying referral pathways and providing interim support for children waiting for specialised care.

Innovation has been central to the team’s approach, expanding traditional child health services into outreach centres, First Nations communities, the antenatal space and across public and private services.

The result is earlier opportunities to identify concerns, provide support and improve outcomes for children and families.

The team’s work is helping transform how families access support during the critical first 2000 days of a child’s life.

Through earlier engagement, expanded outreach, mental health screening, parenting education and stronger partnerships, more families are receiving support earlier and more consistently.

⭐ Congratulations and thank you to the team for creating a more connected, preventative and equitable health system for children and families across the Mackay region.

04/09/2026

🏉👕 It's Jersey Day! 💛

Mackay HHS staff are proudly wearing their favourite sporting jerseys today to show their support for Jersey Day and to help start important conversations with family and friends about the life-changing gift of becoming an organ and tissue donor.

And of course, no Jersey Day is complete without our giant jersey photo! 📸

It takes many hands to hold up our giant jersey and even more caring people in our community and health service to help spread the word about the importance of organ and tissue donation. 🙌

Jersey Day was inspired by the gift of life that Nathan Gremmo gave to six people when he became an organ donor at age 13.

One organ donor can save up to seven lives and change the lives of many more through organ and tissue donation. There are now around 2000 Australians on organ transplant waitlists who need our help.

Simply by registering to become an organ and tissue donor today, you could be helping to save a life tomorrow.

Wear it. Share it. Start the conversation. 💛⭐

Mackay HHS is adding 34 beds to ease pressure across the health service and support patients waiting for their next step...
03/09/2026

Mackay HHS is adding 34 beds to ease pressure across the health service and support patients waiting for their next step in care.

Two projects across our Sarina Hospital campuses are increasing capacity for patients experiencing longer hospital stays while they wait for placement with aged care or other services.

A new 17-bed modular inpatient unit will be added to the Sarina Hospital on Brewers Road, expected to be operational within six months.

The modular unit is in addition to the transformation of the old Sarina Hospital which will provide a 17-bed transitional care facility at 1 Hospital Street.

Together, these projects will provide the right setting for patients who no longer need intensive hospital care, while helping free up beds for people waiting for elective surgery and other healthcare.

Read more about this important project here: https://www.mackay.health.qld.gov.au/about-us/news/sarina-projects-to-provide-more-beds-for-transitional-care

Our Emergency Department is here for everyone, but it may not always be your best option. You may be able to get help qu...
03/09/2026

Our Emergency Department is here for everyone, but it may not always be your best option. You may be able to get help quicker from another care service.
This handy guide provides advice on where to go for different conditions.

🩺Mackay’s Medicare Urgent Care Clinic at 11-13 Peel Street is now open 7days a week from 8am to 10pm. It’s available for illnesses or injuries that need same-day attention but aren’t emergencies.

Other care options:
💻 Virtual Emergency Care is available for non-life-threatening concerns https://www.healthdirect.gov.au/
👩‍⚕️See your GP for ongoing care and common illnesses.
💊 Your local pharmacy can help with many everyday health concerns and advice.
☎ Call 13 HEALTH (13 43 25 84) to talk to a registered nurse about whether you should see a GP, visit a pharmacy, or go to an emergency department.

Ready to step outside your comfort zone and grow your nursing career? 👩🏻‍⚕️👨🏻‍⚕️Discover the opportunities waiting for y...
01/09/2026

Ready to step outside your comfort zone and grow your nursing career? 👩🏻‍⚕️👨🏻‍⚕️

Discover the opportunities waiting for you in Mackay Hospital and Health Service’s (HHS) regional facilities, where every day brings new experiences, broader clinical exposure and the chance to make a real difference in local communities.

Just ask Dysart Hospital registered nurse Reanna Huntington-Tildsley, who stepped outside her comfort zone and moved her life from the Gold Coast to Dysart – and hasn’t looked back.

With no previous emergency nursing experience, the move to a small rural hospital in 2024 was a leap into the unknown. Two years later, she describes it as one of the best career decisions she's made.

Originally born in the United Kingdom, Reanna moved to the Gold Coast with her family as a child before completing a Bachelor of Nursing at Southern Cross University. After her graduate year at Gold Coast University Hospital and Robina Hospital, she relocated to Dysart while her partner was working FIFO in the local mining industry.

"I saw it as an opportunity to experience rural nursing," Reanna said.

"I knew it would push me outside my comfort zone, particularly without an emergency nursing background, but I was keen to learn.

"Looking back, it was one of the best career decisions I've made. Working in a rural hospital has accelerated my learning and given me experiences that have helped shape me into a more confident and capable nurse."

Read more about Reanna's journey here: https://www.mackay.health.qld.gov.au/about-us/news/rural-move-a-rewarding-step-outside-of-comfort-zone

APPLY TODAY ✍🏻

📌 Enrolled nurses, rural facilities
https://apply-springboard.health.qld.gov.au/jobs/QLD-573065

📌 Registered nurses, rural facilities
https://apply-springboard.health.qld.gov.au/jobs/QLD-635351-OP

Proserpine Hospital clinical nurse (rural generalist) Alicia Mansbridge has been recognised for her innovative approach ...
01/09/2026

Proserpine Hospital clinical nurse (rural generalist) Alicia Mansbridge has been recognised for her innovative approach to improving care for frail older people.

⭐Alicia won the Sustainable Organisation Award at the 2026 Let’s Celebrate Staff Awards.

She was recognised for her leadership in developing BRIDGE (Building Recovery, Independence and Discharge Guidance for the Elderly), a nurse-led program designed to close the gaps between hospital and community care for older patients following discharge.

BRIDGE provides a co-ordinated pathway for vulnerable older people who need ongoing support but may not require another hospital visit. The program aims to reduce avoidable hospital readmissions by proactively supporting patients after discharge and connecting them with appropriate specialist, primary and community care.

Through structured triage and coordinated referrals, eligible patients can access geriatric expertise without having to return to hospital.

A key feature of BRIDGE is its use of telehealth, which allows patients and their families to access specialist care from home.

Alicia has established rapid geriatric assessments via telehealth and multidisciplinary consultations with Geriatric Care Australia Nurse Practitioners. The model also provides GPs with timely written recommendations, helping ensure care remains coordinated after the consultation.

For frail older people, this approach can remove significant barriers such as travel, mobility difficulties and lengthy waits for specialist appointments. It also supports a more sustainable health service by reducing the need for travel, vehicles, office space and hospital infrastructure, while allowing appropriate care to be delivered virtually.

BRIDGE is supported by clinical nurse-led triage and oversight, weekly multidisciplinary meetings, formal partnerships with Geriatric Care Australia and clear referral and communication processes.

Early results are demonstrating benefits for patients, families and the health system, including more timely access to specialist geriatric assessment, improved care coordination and greater involvement of families in care planning.

Patients can receive support in their own homes, helping them feel more informed, connected and confident as they recover and maintain their independence.

The Sustainable Organisation Award recognises Alicia’s leadership in creating a practical model that not only meets the needs of older people today, but has the potential to be adapted and replicated across other rural health services.

BRIDGE demonstrates how innovation, collaboration and smart use of technology can deliver better care while creating a more sustainable health system.

Congratulations Alicia! 🏆

The Mackay Base Hospital Emergency Department is very busy right now.We are caring for a lot of patients who are extreme...
30/08/2026

The Mackay Base Hospital Emergency Department is very busy right now.

We are caring for a lot of patients who are extremely unwell, and they need complex care and longer hospital stays.

Because our dedicated medical teams are prioritising these patients, others with conditions that are not life-threatening will face much longer wait times than usual.

We are fully staffed and equipped to care for our community, but we need to focus on those who most need our help.

Thank you for your patience and support, and please consider alternative care options for minor illnesses and injuries.

🏥 The Medicare Urgent Care Clinic at 11-13 Peel Street is available for illnesses or injuries that need same-day attention but aren’t emergencies.
🛌 Stay in your pyjamas and use Virtual ED for non-life-threatening concerns https://www.healthdirect.gov.au/
👩‍⚕️ See your GP for ongoing care and common illnesses.
💊 Your local pharmacy can help with many everyday health concerns and advice.
☎ Call 13 HEALTH (13 43 25 84) to talk to a registered nurse about whether you should see a GP, visit a pharmacy, or go to an emergency department.

🚑 Always call 000 or attend ED for chest pain, severe breathing difficulties, stroke symptoms, major injuries, or other emergencies.

Choosing the right care helps keep Emergency Departments free for those who need urgent lifesaving treatment.

Address

475 Bridge Road
Mackay, QLD
4740

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