Introduction
South Burnett Regional Council’s page exists to inform you and keep you updated on Council initiatives, events, programs and news. It is used as an important tool for Council to actively engage with the community, serving as a place for discussion, general enquiries and an active exchange of ideas. Customer Requests
Council will respond to enquiries via Facebook however we ask that you lodge any service requests direct with Council. Examples of service requests include:
• Damage of property/graffiti (Council or private)
• Breaches of local laws (e.g. Barking dogs, dog attacks, parking infringements etc)
• Planning applications currently lodged with Council
• Potholes / road conditions
• Water breakages / concerns
• Tender and procurement information
Service requests can be lodged:
• By phone on 07 4189 9100
• By email [email protected]
• Direct via Council’s website www.southburnett.qld. gov.au (See ‘Contact Council’). Making a Complaint
We do not consider any of our responses via social media as a formal response. If you wish to make a formal complaint to Council we encourage you to contact Council’s Customer Service team on 07 4189 9100 during the hours of 8:30am – 4:30pm Monday to Friday. If you require an official source of information on South Burnett Regional Council please visit our website www.southburnett.qld.gov.au. House Rules
The South Burnett Regional Council page is maintained by the Media team. We support the Facebook Statement of Rights and Responsibilities (http://www.facebook.com/terms.php) and related Facebook policies, and we request that visitors to our page do the same. Our team will respond to enquiries during the hours of 8:30am – 4:30pm Monday to Friday. The page may be monitored but not active outside of these hours. South Burnett Regional Council welcomes honest, friendly and open conversation on our page. However, it is our responsibility and we reserve the right to remove direct and public messages, comments, or discussion posts which are not in line with this policy. We also reserve the right to permanently remove users who are continually detrimental to others’ enjoyment of this page. Public Comments
We welcome your comments and do not discriminate against any views. We encourage you to discuss and share opinions with others and Council via our page. In order to ensure our page is friendly and welcoming for all visitors, we moderate where needed. We reserve the right to remove comments which:
• Are considered likely to disrupt, provoke, attack or offend others
• Are racist, sexist, homophobic, sexually explicit, abusive or otherwise objectionable
• Contain swear words or other language likely to offend
• Could break the law or condone or encourage unlawful activity (this includes breach of copyright, defamation
and contempt of court)
• Are seen to impersonate someone else
• Include contact details such as phone numbers, postal or email addresses
• Describe or encourage activities which could endanger the safety or well-being of others
• Are considered to be ‘spam’ (posts containing the same message posted multiple times)
• Are repeatedly off-topic for the discussion to which you are posting
• Do not relate directly to South Burnett Regional Council services, programs or enquiries
• Are political or campaigning in intent
• Are purely commercial in nature and promote a product or service which does not relate and is not endorsed
by South Burnett Regional Council
• Mention individual Council employees. In order to respect the privacy of Council employees we do not
condone the discussion regarding individual employees on our page. If you have a concern about an
employee please contact Customer Service on 07 4189 9100. Information Privacy
Your Facebook profile name may be collected by Council for the purposes of noting your enquiry and maintaining a record of correspondence. Your information will not be given to any other person or agency unless you have given us permission or we are required by law. For the purpose of responding to an enquiry, we may ask you to provide your address and telephone number through a private message. If you do not wish to release your personal contact details through a private message please contact Customer Service on 07 4189 9100. Do not post any personal information such as phone numbers, home or email addresses. Content posted to our wall containing such information will be removed. For further information on Privacy Policies please refer to:
• Facebook Privacy Policy - https://www.facebook.com/policy.php
• South Burnett Regional Council Information
Privacy Policy - https://www.southburnett.qld.gov.au/downloads/file/2034/information-privacy-policy-statutory038
Promotion
Council does not accept requests to promote material for individual companies or organisations. We
will, however, support community and not-for-profit events and local or national campaigns. Consent
By commenting on this page you are indicating that you have read, understand and agree to abide by the Social Media Guidelines laid out above. Acknowledgement
South Burnett Regional Council acknowledges the Wakka Wakka and Auburn Hawkwood people, the traditional owners of this land that we live, work and play on and respect their cultures, their ancestors and their elders past and present and future generations. Contact Us
Facebook: www.facebook.com/southburnettregion
Instagram: south_burnett_regional_council
A copy of South Burnett Regional Council's Fact Sheet - Social Media Guidelines, can be viewed in its entirety @ the following link https://www.southburnett.qld.gov.au/downloads/file/7407/social-media-guidelines
