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ACT Ombudsman

Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from ACT Ombudsman, Government Organization, Canberra City.

The Ombudsman is an independent and impartial officer appointed by the government to investigate complaints from individuals who have been unable to resolve problems with ACT Government agencies.

31/05/2026

Please be aware that our Canberra office will be closed for in-person complaints on Monday, 1 June 2026 due to a public holiday.

If you wish to speak to us during this time, submit an online complaint at ombudsman.act.gov.au.

01/05/2026

Due to planned system upgrades, there will be some short-term changes to our service.

Our online complaint form will be unavailable from 12am Friday 1 May 2026 (AEST), until noon Monday 4 May 2026 (AEST).

Our email channel will be unavailable from 4pm Friday 1 May 2026 (AEST), until 9am Monday 4 May 2026 (AEST).

Our phone lines will be closed from 10am until 1pm, Monday 4 May 2026 (AEST).

We apologise for any inconvenience.

24/04/2026

Please be aware that our Sydney and Canberra offices will be closed for in person complaints on Monday 27 April.

If you wish submit a complaint during this time visit ombudsman.gov.au or call us on 1300 362 072 to lodge a complaint.

06/03/2026

Please be aware that our office will be closed for in-person complaints on Monday, 9 March 2026 due to a public holiday.

Our phonelines will also be closed.

Visit ombudsman.act.gov.au/contact-us for more information.

10/12/2025

The ACT Ombudsman would like to talk to any people who were on the bus from Woden boarded by police officers with guns drawn on Tuesday, 11 November 2025.

If you were on the bus and would like to talk to us or provide us with any information, please email us at [email protected] or call us on (02) 5117 3650.

For more information see https://bit.ly/3Yl6RaR

09/06/2025

There are times when police need to use force to protect people and ensure the community is safe—but that force must be necessary, reasonable and proportionate to the threat or resistance.

When force is misused, it impacts both the individuals subjected to the force and the police officers involved.

Our investigation identified gaps in how ACT Policing—and the AFP as a whole—is managing its use of force. In this report we make 13 recommendations that aim to strengthen and promote continuous improvement in ACT Policing's use of force.

Read the full report via the ACT Ombudsman's website here: https://bit.ly/3FAEqQD

08/05/2025

Today the ACT National Preventive Mechanism (ACT NPM) which includes the ACT Ombudsman, Custodial Inspector and ACT Human Rights Commission, undertook its first joint visit to the Bimberi Youth Justice Centre.

Since March 2025 the Bimberi Youth Justice Centre has experienced a sustained increase in the number of young people detained there.

The visit to the Centre today focused on what this is meaning for the treatment of young people in detention.

The ACT NPM is responsible for undertaking regular preventive visits to places of detention within the ACT under the Optional Protocol to the Convention Against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment (OPCAT).

Read the public statement on our website here: https://bit.ly/44ZxYg9

24/01/2025

We will be closed on Monday 27 January 2025 and will re-open at 10am AEDT on Tuesday 28 January 2025.

During this period, you can lodge a complaint online at ombudsman.gov.au.

Complaints received during this period will be assessed when we reopen.

16/12/2024

Today the published Actions Speak: Did they do what they said they would”, reporting on insights from monitoring the implementation of Ombudsman recommendations and suggestions from 1 July 2021 to 31 October 2024.

Read the full report on our website here: https://bit.ly/3Zvsd5q

12/12/2024

Today the ACT Ombudsman published the latest Actions Speak report on Housing ACT's implementation of recommendations from our July 2023 investigation into mandatory relocation under the Growing and Renewing Public Housing Program.

Read the full report on our website here: https://bit.ly/3ZMfJYy

Address

Canberra City, ACT

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Telephone

+61251173650

Website

http://www.ombudsman.act.gov.au/

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