Phoenix House

Phoenix House Providing supportive, safe, and trusted counselling for people with a lived experience of sexual violence.

Support is available for all genders and ages in the Bundaberg Region. Referrals can be completed via our website or call 4153 4299. Phoenix House Association Incorporated has been supporting people living in the Bundaberg region since 1995, originally operating as the ‘Bundaberg Area Sexual Assault Service’. Since that time, we have grown exponentially and now provide a wide range of counselling

and support services to people of all ages, for a variety of reasons, while still providing specialist support to people who have been impacted by sexual violence. We are a non-government and registered charity organisation, with many of our services funded through Federal and State Government grants. We work hard to provide a ‘No Wrong Door’ approach to meeting the mental health, therapeutic, and wellbeing support needs of our local and regional communities. If we are not able to provide direct supports, we will assist you in identifying local services who can. Phoenix House offers telehealth and phone consultations when appropriate, allowing clients who are impacted by barriers like geographic location, transport challenges, or public health concerns like COVID-19, to continue to access to service provision and resources. Phoenix House employees meet a range of disciplines inclusive of: Mental Health Accredited Social Workers, Social Workers, Accredited Counsellors, Qualified Mental Health Support Workers and several other disciplines and volunteers congruent with therapeutic counselling, education, and community support. We welcome Aboriginal and Torres Strait Islander people and provide the option of engaging with one of our cultural liaison staff. We are a diverse workforce and welcome people from Culturally and Linguistically Diverse backgrounds, and those who identify as LGBTQIA+. Outside of office hours please contact the below services
Emergencies Call 000
DV Connect Sexual Assault Line - 1800 010 120
National DV 24-hour line 1800 RESPECT - 1800 737 732
Kids Helpline for children and young people - 1800 551 800
Bundaberg Accident & Emergency Department - 4303 8100
Bundaberg Police Service Contact Number - 4153 9111

This week is Queensland Child Protection Week LET’S SHIFT CONVERSATIONS INTO ACTION. 💜Every conversation with a child ma...
06/09/2026

This week is Queensland Child Protection Week
LET’S SHIFT CONVERSATIONS INTO ACTION. 💜
Every conversation with a child matters, it's an opportunity to help them feel safe, heard and understood.
When we talk about feelings, boundaries, body autonomy and asking for help, we give children the confidence to know:
My voice matters.
My feelings matter.
I can ask for help.
I deserve to feel safe.
This Child Protection Week, let’s keep the conversations going, and turn what we say into what we do.
Together, we can help create safer spaces for every child.
Queensland Child Protection Week Sept 6-12

You are one of a kind ...And that’s something worth celebrating. ✨Your laugh. Your quirks. Your ideas. The things you lo...
05/09/2026

You are one of a kind ...
And that’s something worth celebrating. ✨
Your laugh. Your quirks. Your ideas. The things you love. The way you see the world.
You don’t have to fit a mould, follow someone else’s path or be anything other than yourself.
Be you.

One of the most powerful things we can say to someone who shares their experience is: “I believe you.”Listening without ...
04/09/2026

One of the most powerful things we can say to someone who shares their experience is: “I believe you.”

Listening without judgment and responding with care can make a meaningful difference.

If you need support, or you are supporting a friend, you can always call 1800RESPECT (1800 737 732) who are available for free, 24 hours a day, 7 days a week to support people impacted by domestic, family or sexual violence.

If you need to refer to us for free counselling, please use the form on our website or call during business hours.
https://phoenixhouse.com.au/

For this week’s RESPECT initiative we were set up at Bundaberg Christian College basketball courts with Belle and Bryce ...
02/09/2026

For this week’s RESPECT initiative we were set up at Bundaberg Christian College basketball courts with Belle and Bryce from IMPACT Community Services 🏀
It was great to meet students, teachers, parents and friends to talk about how we treat others with kindness and respect. And have them sign the commitment ✍️

31/08/2026

Kristi McVee is holding some great discussions about keeping kids safe.
This one for parents of Teens / Tweens is being held on 22nd September from 7:30-8:30 AEST and will cover topics like:
👉 what grooming can actually look like
👉 consent basics and what consent looks like in their every day world
👉 building trust - so they can come to you when something is unsafe
👉 online dangers that our kids are facing today
👉 what they need to know before parties and sleepovers
👉 how we can help prepare our young people as they build independence and grow
Be sure to check out her page for more updates ...

Have you seen the local activities happening for Child Protection Queensland Child Protection Week in September. It all ...
31/08/2026

Have you seen the local activities happening for Child Protection Queensland Child Protection Week in September. It all kicks off in 2 weeks' time. Save the date for Rainbow Day Sept 11, bring the kids and have a great day out :)

The Bundaberg Child Protection Week Action Group is a passionate and dedicated collective committed to promoting the safety, wellbeing and protection of children and young people within our community.

At the heart of our group are our valued volunteers, whose time, commitment and passion are integral to everything we do. Our Action Group is also proudly made up of representatives from a range of government and non-government agencies and organisations, all bringing their own knowledge, experience and dedication to this important work.

Together, we plan and support events, activities and initiatives that raise awareness and encourage our community to play a role in protecting children and young people.

Our achievements are built on collaboration, shared ideas and collective effort. While individual contributions are valued and appreciated, the work and initiatives of the Bundaberg Child Protection Week Action Group — including our Annual Child Protection Week Dinner, Safer Communities Workshop, Rainbow Day, Colouring In Comp & CP Week Award, — are proudly the result of the collective efforts of our many dedicated volunteers, members and supporting organisations.

We are stronger together, and it is through this shared commitment that we can continue to make a meaningful difference for children and young people in our community.

🌙 RECLAIM THE NIGHT | SAVE THE DATE 🌙Sexual Violence Awareness Month 2026 is coming — and this year, our message is clea...
29/08/2026

🌙 RECLAIM THE NIGHT | SAVE THE DATE 🌙

Sexual Violence Awareness Month 2026 is coming — and this year, our message is clear: NO MORE SILENCE – PREVENT SEXUAL VIOLENCE

We’re taking this message to the streets. Let's raise our voices, stand against sexual violence and show that everyone deserves to feel safe. 💜

Friday 30 October 2026
Buss Park, Bundaberg

🌙 Make a sign.
🌙 Bring your voice.
🌙 Bring your people.
🌙 Join us.

Whether you come with friends, family, your workplace or organisation — your presence matters.

✨ We ALL deserve to feel safe! SAVE THE DATE — and start making your signs!

No More Silence. Prevent Sexual Violence. Reclaim the Night.

RIDE FOR KIDS 2026 - it's time to rev it up!We’re so excited to have MACE  - Wide Bay  (Motorcyclists Advocating Child E...
28/08/2026

RIDE FOR KIDS 2026 - it's time to rev it up!

We’re so excited to have MACE - Wide Bay (Motorcyclists Advocating Child Empowerment) launching us into Sexual Violence Awareness Month in October with a fantastic community event — and we are reaching out to see if you want to join us.

Ride for Kids is raising funds in support of Phoenix House, bringing riders and the wider community together for a morning of bikes, connection and a great cause. 💜

Sunday 4 October 2026
Lions Park, Bundaberg
Meet from 8:30am | Stands up 10:30am
Registration is taken on the day and is $20 per vehicle. Bring bikes, cars and trucks. Everyone is welcome.
Rotary Bundaberg Sunrise will be cooking us all brekky before we hit the road.

We’re incredibly grateful to MACE and Rotary for choosing to support Phoenix House and helping us start SVAM with a whole lot of community spirit!

Even if you are not joining the ride, you are all still welcome to come check out the line up. Come along. Get involved. Ride for Kids.

27/08/2026

Wonderful welcome and dance by the Gooreng Gooreng Dancers at Dorrie Day

We are set up at Dorrie Day today. A fabulous event to connect with services, see what career opportunities are availabl...
27/08/2026

We are set up at Dorrie Day today. A fabulous event to connect with services, see what career opportunities are available and meet great people. Be sure to pop in and say hi 👋
At CQUniversity until 3pm.

Address

33 Enterprise Street
Bundaberg, QLD
4670

Opening Hours

Monday 8am - 4:30pm
Tuesday 8am - 4:30pm
Wednesday 8am - 4:30pm
Thursday 8am - 4:30pm
Friday 8am - 4:30pm

Telephone

+61741534299

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