Sunwater

Sunwater Sunwater is a water service provider supplying more than 4500 customers across regional Queensland.

Sunwater is a water solutions and service provider supplying more than 5000 customers across agriculture, urban and industrial sectors. For more than 80 years, Sunwater has delivered available water to over 40 percent of Queensland’s commercial customers through a network of critical infrastructure including 19 dams, 64 weirs, water channels and pumping stations. Contact details

24 hour emergency

:
Phone: 13 15 89

Customer Support:
Phone: 13 15 89
Monday to Friday 8:30am – 4:30pm

Media enquiries:
Phone: +61 7 3120 0047
Email: [email protected]

Sunwater Brisbane office
Level 9/515 Saint Pauls Terrace
Fortitude Valley, Queensland 4006
PO Box 15536, City East, Queensland 4002

Phone: +61 7 3120 0000
Fax: +61 7 3120 0260

View the Sunwater Social Media Disclaimer and Guidelines on our website, here: www.sunwater.com.au/terms-and-conditions

A big few days in the Pioneer Bowen Basin! 💧Our latest Customer Experience (CX) Program hit the road for a real‑world lo...
01/06/2026

A big few days in the Pioneer Bowen Basin! 💧

Our latest Customer Experience (CX) Program hit the road for a real‑world look at how our water supports the people, farms and industries that keep this region thriving.

With help from local Sunwater legends Jason and Bailey, the group visited Kinchant and Eungella dams, the Eungella Water Pipeline and the Olive Downs mine site. For many, stepping inside a working coal mine was a once‑in‑a‑lifetime experience – and a powerful reminder of how important reliable water is to jobs, communities and the future of the Pioneer Bowen Basin.

Programs like this help our team stay connected to the communities we serve and deepen our understanding of the customers who rely on us every day. We’re proud to support this region and the people who shape it. 👏

Burdekin Falls Dam | Boil water alertEffective immediately 1pm Friday 29 May 2026Sunwater advises all residents and visi...
29/05/2026

Burdekin Falls Dam | Boil water alert

Effective immediately 1pm Friday 29 May 2026

Sunwater advises all residents and visitors at Burdekin Falls Dam to boil tap water used for drinking following the identification of an issue at the water treatment plant in the Burdekin Falls Dam potable water supply.

Bottled water will be provided if required, available for collection from the Sunwater office.

Sunwater is working closely with Queensland Health to resolve the situation, and is undertaking corrective actions to restore the potable supply as quickly as possible.

This alert will stay in effect until Sunwater and Queensland Health are confident there is no longer a public health concern. Regular updates will be provided.

More information is available on our website: bit.ly/RecandSafety. For enquiries, please contact customer support on 13 15 89, Monday – Friday between 8:30am – 4:30pm; or email [email protected].

STAY INFORMED – Paradise Dam spilling excess water into Burnett River Warning level: ADVICE Warning area: Downstream of...
27/05/2026

STAY INFORMED – Paradise Dam spilling excess water into Burnett River
Warning level: ADVICE
Warning area: Downstream of Paradise Dam
Paradise Dam is spilling excess water into Burnett River. Water flows from Paradise Dam are expected to remain within beds and banks of river. Expect increased river flows in later today.

For more information please visit bit.ly/RecandSafety

Some turtle-y fantastic news from Rookwood! 🐢💚Our consultants from Tunuba, GHD and Blue Earth Environmental have spent 1...
26/05/2026

Some turtle-y fantastic news from Rookwood! 🐢💚

Our consultants from Tunuba, GHD and Blue Earth Environmental have spent 10 days monitoring local turtle populations at Rookwood Weir (Managibei Gamu).

And just look what they found! Four juvenile Fitzroy River turtles – the most recorded in a single day since we began the monitoring program in 2017. In fact, only six juveniles have been recorded previously.

This is a big deal because young turtles are essential for the future of the species. Seeing more juveniles means there’s hope for the next generation 🌱

These regular surveys help track turtle health, monitor water quality, and check how well the turtle passage at Rookwood Weir is working – while giving experts the chance to step in and help when needed.

It’s incredible to see conservation in action and to know these efforts are making a real difference 🐢

📷 Sarah Hampson at GHD

25/05/2026

Five days left to take the Customer Survey! 🗣️

If you’re a Sunwater customer, you’ll have received a customer survey link via email, SMS or post. It only takes three minutes to tell us what you think.

We use your feedback to improve how we work with you and manage your water supply, and how we plan for long-term water security across regional communities.

The survey closes on 31 May.

If you’ve already completed the survey, thank you.

For more information, visit our website https://bit.ly/AnnualCustomerSurvey, contact our team at 13 15 89 or email [email protected]

Relocating the locals 🐟When water is released from Coolmunda Dam for environmental flows and customer supply, fish can d...
25/05/2026

Relocating the locals 🐟

When water is released from Coolmunda Dam for environmental flows and customer supply, fish can drift into what we call a dissipation bay – and many decide to stay.

A dissipation bay is a chamber immediately downstream of a dam spillway that connects to the natural watercourse. The dissipation bay at Coolmunda has a surface area of roughly 1000 sqm and is about three metres deep.

Before draining it for its regular inspection, our crews took special care to relocate those native fish who had made it their temporary home. Using nets, a crane and an aeration trailer, they to carefully relocated our aquatic friends to a safe spot downstream.

Over two days, the team relocated:
🔹48 Murray Cod (most around 500mm, with one giant measuring 1.2m)
🔹66 Golden Perch
🐢20 turtles
🔹more than 1,000 Bony Bream
🔹as well as a mix of other native species.

Once the inspection was complete, the bay was refilled – ready for the next group of aquatic visitors to take up residence.

Thanks to everyone who helped make this a safe relocation – these locals are now back where they belong, living their best fish lives. 👏

Great news! Our team has finished the upgrade to Teemburra Dam's car park ahead of schedule!So if you're planning a visi...
22/05/2026

Great news! Our team has finished the upgrade to Teemburra Dam's car park ahead of schedule!

So if you're planning a visit this weekend, the car park will be open.

The carpark upgrade is part of a Queensland Government program to upgrade recreation facilities at popular dam and weir sites across the state.

Learn more at www.sunwater.com.au/projects/recreation-facility-upgrade/

Teemburra Dam | Carpark upgradeSunwater is completing upgrades to the Teemburra Dam carpark this week, including the ins...
20/05/2026

Teemburra Dam | Carpark upgrade

Sunwater is completing upgrades to the Teemburra Dam carpark this week, including the installation of lights and a CCTV camera.

As a result, the carpark will be closed from the morning of Thursday 21 May until midday Friday 22 May.

This is the final stage of recreation facility upgrades at Teemburra Dam.

We appreciate your patience as we complete these upgrades.

The project is part of a Queensland Government program to upgrade recreation facilities at popular dam and weir sites around Queensland.

Learn more at https://www.sunwater.com.au/projects/recreation-facility-upgrade/

Autumn colours are arriving across Queensland’s waterways 🍂There’s no better time to chase clear skies, golden hours, ca...
17/05/2026

Autumn colours are arriving across Queensland’s waterways 🍂

There’s no better time to chase clear skies, golden hours, calm mornings and changing landscapes.

Grab your camera, head out for a weekend paddle or stroll and capture something special for this year’s photo competition.

Enter here: https://www.sunwater.com.au/community/photography-competition/

📸 Amber Williams 2025

Come behind the scenes with our storage operators! 👀Frank from Mareeba is giving us a closer look as he carries out an i...
14/05/2026

Come behind the scenes with our storage operators! 👀

Frank from Mareeba is giving us a closer look as he carries out an important task inside the Tinaroo Falls Dam wall – flushing the uplift drain.

Every three months, Frank heads into the dam to clear the drain, a crucial job that keeps water pathways flowing and prevents blockages. It’s hands-on work that involves feeding a hose all the way to the bottom of the drain to ensure everything stays clear and operates as it should.

Routine work like this plays a vital role in keeping our dams safe, reliable and performing at their best – and we couldn’t do it without storage operators like Frank. ⭐

Address

Green Square North, Level 9, 515 Saint Pauls Terrace
Brisbane, QLD
4006

Opening Hours

Monday 8:30am - 4:30pm
Tuesday 8:30am - 4:30pm
Wednesday 8:30am - 4:30pm
Thursday 8:30am - 4:30pm
Friday 8:30am - 4:30pm

Telephone

+61131589

Website

http://www.sunwater.com.au/terms-and-conditions/

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