Energy and Water Ombudsman Qld - EWOQ

15/09/2026

📣 Reminder! Our Warwick and Toowoomba Community Assistance Days are almost here!

If you live near these areas, don’t miss these free events.

✅ Help with bills, debt and complaints.
✅ Talk in person with community support providers.
✅ Free support on counselling, legal advice and consumer protection.

📍 Warwick | Toowoomba
📅 24 and 25 September
🕘 10am to 3pm

Just show up, friendly faces and real help is waiting for you. For more info, visit: https://buff.ly/9Yrxjlo

14/09/2026

Last week EWOQ had our biennial team conference. This conference brings our Brisbane, Cairns and Rockhampton offices together in-person to connect and prepare for the future. This year's conference focused on how we can embrace change and build resilience. We look forward to continuing to grow as a team and focus on how we can best serve Queenslanders.

11/09/2026

Need help with bills or cost of living? We’re here to help.

Join us at our Community Assistance Days in Warwick and Toowoomba! Talk in person with energy providers, get help with overdue bills and speak to a range of support organisations. Find the help you need, all in one place.

✅ Free entry
✅ Friendly faces
✅ Real help

📍 Warwick | Toowoomba
📅 24 and 25 September
🕘 10am to 3pm

Find out more: https://buff.ly/9Yrxjlo

10/09/2026

We'll be attending EWON's Bring Your Bills Days in Boggabilla and Toomelah. So if you live in Goondiwindi or surrounds, and need help with an energy bill, hop over the border and come have a chat to us at:
📍 Boggabilla Bring Your Bills Day | 22 September | Gomeroi Nation at TAFE NSW Boggabilla
📍 Toomelah Bring Your Bills Day | 23 September | Gomeroi Nation at Suzie McGrady Hall, Toomelah Local Aboriginal Land Council

Worried about rising energy bills? You're not alone. Free support is available through EWON's Bring Your Bills Days, helping households and small businesses understand their bills, explore assistance options and get help resolving issues with their provider.

EWON's team will be available alongside Legal Aid NSW, Moree Family Support and other government and community support organisations to provide free advice and assistance.

📍 Boggabilla Bring Your Bills Day | 22 September | Gomeroi Nation at TAFE NSW Boggabilla
📍 Toomelah Bring Your Bills Day | 23 September | Gomeroi Nation at Suzie McGrady Hall, Toomelah Local Aboriginal Land Council

09/09/2026

As a dispute resolution service, we have a unique perspective on how energy and water policy and legislation affect customers. That's why we're consistently developing submissions to influence legislative changes.

When a submission is completed, we publish it to our website. Some of or most recent submissions include respondind to proposed changes for payment difficulties protections and improving life support processes. Read all our latest submissions now: https://buff.ly/Q1TzWDq

07/09/2026

Our offices will be closed from 12pm today, 8 September, until 8:30am Thursday 10 September. During this time, you can make a complaint online or leave us a phone message with your name and phone number and we'll get back to you.

🌐 ewoq.com.au/make-a-complaint
📱 1800 662 837

07/09/2026

If you're living in a caravan park, retirement village or apartment building with a shared energy network, new consumer protections came into effect on July 1.

You may have easier access to information about:

✅ your energy charges
✅ pricing and tariffs
✅ support services
✅ how to make a complaint.

🔗 Learn more about your energy rights: https://buff.ly/4uRCJMD

05/09/2026

Unsure why you received an estimated electricity bill? Here’s what it means and how we can help if something doesn’t look right.

For more information on estimated bills, visit: https://buff.ly/dtVembf

02/09/2026

Part of our role is to identify and report systemic issues to regulators. These issues are not caused by simple human error but by failures of systems or processes. We often identify these issues when more than one customer experiences the same problem.

Common causes of systemic issues are:
➡️ inadequate planning
➡️ failure to mitigate human error
➡️ lack of policies or procedures
➡️ poor training
➡️ failed systems.

By identifying and monitoring these issues with providers and regulators, we can all work together to improve business practices and customer experience.

For more information on systemic issues, visit: https://buff.ly/LVHpNbU

01/09/2026

Spring has sprung, and with it, warmer weather has arrived. In hotter months, Queenslanders tend to have higher water bills as they use more to water the garden, top up the pool or clean up the outdoor area after a storm.

If you're trying to avoid a high water bill, here are our simple tips to using less water in the garden.