26/02/2026
Job Position – IT Administrator / IT Support
Company Name – Green Mountains
Department: IT / Technical Support
Location: Abu Dhabi
The IT Administrator will be responsible for managing day-to-day IT operations, user support,
Key Responsibilities
1. Microsoft 365 Administration
Manage Outlook, Exchange Online mailboxes, shared mailboxes, aliases, distribution lists.
Configure Teams, SharePoint permissions, guest access, and collaboration settings.
Troubleshoot PST/OST syncing, mailbox quota issues & spam filtering.
Implement security controls such as MFA, conditional access policies, retention policies.
2. User Support & System Troubleshooting
Provide onsite & remote support for laptops, desktops, printers, network devices, and applications.
OS deployment & configuration (Windows 11), driver installation, firmware updates.
Email configuration across devices (Windows/Mac/iOS/Android).
Handle system performance issues & routine maintenance tasks.
3. Hardware & Peripherals
Installation, service & maintenance of Canon and Sharp printers/copiers.
Toner replacement, print queue troubleshooting, scanning folder configuration.
4. Access Control & Biometric Systems
Administration of ZK Biometric attendance & access control systems.
User enrolment, face/fingerprint synchronization & device troubleshooting.
Attendance extraction and system integration support if needed.
5. IP Telephony & PABX
Grandstream PABX setup and management.
SIP trunk configuration, call routing rules, IVR setup, troubleshooting & logs.
6. Network & Security
Basic configuration and monitoring of Fortinet & SonicWall firewalls.
Network performance checks, Wi-Fi SSID management, VPN access handling.
Patch updates & system hardening where applicable.
7. Storage & Backup Management
NAS administration (Synology/QNAP) including folder permissions & access mapping.
User storage quotas, backup verification & data recovery testing.
8. Windows Server & File Shares
File share permissions (NTFS & share-level).
Basic AD user/group management.
Local backups and drive monitoring.
9. IT Asset Management
Maintain inventory of company laptops, desktops, PABX devices, biometrics, printers, phones, licenses, and accessories.
Perform asset tagging, assignment records & warranty tracking.
Maintain periodic IT asset audit and replacement plan.
10. Etisalat B2B Portal & Vendor Coordination
SIM management, mobile plan upgrades/changes, IP telephony requests.
Manage internet service requests, business line changes, add-ons etc.
Coordinate with vendors for AMC, escalations, and service restoration.
11. Documentation & Compliance
Maintain IT SOPs, network diagrams, and troubleshooting guides.
Track incidents & resolutions in ticketing/log format.
Support in cyber security policies & compliance implementation
Skills & Qualifications
Proven hands-on experience in IT support
Good communication skill
Email :
Contact :IT Administrator
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Job Position – IT Administrator / IT Support Company Name – Green Mountains Department: IT / Technical Support Location: Abu Dhabi The IT Administrator will be responsible for managing day-to-day IT operations, user support, Key Responsibilities 1. Microsoft 365 Administration Manage Outlook, Ex...
