Joburg Ombudsman

Joburg Ombudsman Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from Joburg Ombudsman, Public & Government Service, 48 Ameshoff Street, Johannesburg.

The Office of the Ombudsman is an independent and impartial institution that investigates service delivery complaints within the City of Johannesburg, while promoting accountability, transparency and good governance.

No transport fare, no worries. We are bringing our services closer to you! Catch our ambassadors at one of our regiona...
08/09/2026

No transport fare, no worries. We are bringing our services closer to you! Catch our ambassadors at one of our regional offices today. ^AM

Hi City of Joburg residents! Are you facing a service delivery issue or struggling to resolve a dispute with the City? W...
03/09/2026

Hi City of Joburg residents! Are you facing a service delivery issue or struggling to resolve a dispute with the City? We’re bringing our services closer to you.
Join the ambassadors at one of our outreach sessions today from 09h00–13h00. Stop by to find out how our Office can assist with unresolved complaints, billing queries, service delivery concerns and more. Read more below 👇^MM

Hi City of Joburg residents! The latest issue of our monthly newsletter, UMBIKO, is out now 🤓 Stay informed, know your r...
02/09/2026

Hi City of Joburg residents! The latest issue of our monthly newsletter, UMBIKO, is out now 🤓 Stay informed, know your rights and keep up with the latest news, cases, insights and important developments from the office ^IM

Hot off the press! Read all about it here: https://joburgombudsman.org.za/umbiko-september-2026/

We’re in your community today!The ambassadors are out in Region A, Region B, Region C, Region D, and Region G from 09h...
02/09/2026

We’re in your community today!
The ambassadors are out in Region A, Region B, Region C, Region D, and Region G from 09h00–13h00.
Visit us for assistance with unresolved municipal complaints, billing disputes and service delivery concerns. We’re here to help bring City services closer to you. 👇🏾^MM

Hi City of Joburg residents! Are you facing a service delivery issue or struggling to resolve a dispute with the City? W...
26/08/2026

Hi City of Joburg residents! Are you facing a service delivery issue or struggling to resolve a dispute with the City? We’re bringing our services closer to you.
Join the ambassadors at one of our outreach sessions today from 09h00–13h00. Stop by to find out how our Office can assist with unresolved complaints, billing queries, service delivery concerns and more. Read more below 👇^M

Need assistance with a City of Johannesburg service delivery complaint?Our Ambassadors will be in Region A, Region D1,...
20/08/2026

Need assistance with a City of Johannesburg service delivery complaint?
Our Ambassadors will be in Region A, Region D1, Regional C and Region E from 09:00 to 13:00, ready to assist residents with service delivery-related complaints and enquiries.
Visit us to:
✅ Lodge a complaint
✅ Learn about the Ombudsman's services
✅ Receive guidance on resolving City of Johannesburg service delivery issues
See the details below.

📢We’re in your community today!The City of Johannesburg Ombudsman is bringing its services closer to residents through t...
19/08/2026

📢We’re in your community today!
The City of Johannesburg Ombudsman is bringing its services closer to residents through today’s outreach activations.
Visit us from 09h00–13h00 at:
📍 Region E: Orange Groove Library (Ward 91)
📍 Region B: Randburg Regional Office (Ward 102)
📍 Region D1: Jabulani Civic Centre ( Ward 33)
If you’re experiencing unresolved municipal complaints, billing disputes, or service delivery challenges, stop by and let our team assist you.👇🏾^M

Hi City of Joburg residents! Please be advised that our telephone lines (including cellular lines) are temporarily unava...
05/08/2026

Hi City of Joburg residents! Please be advised that our telephone lines (including cellular lines) are temporarily unavailable until further notice.

Complainants can still contact us by sending a WhatsApp message to 081 365 0225 or visiting the Braamfontein office.

We sincerely apologise for the inconvenience and appreciate your patience while we work to restore our services ^MM

Did you know that the City of Joburg Ombudsman also investigates complaints related to incorrect billing? Find out more ...
05/08/2026

Did you know that the
City of Joburg Ombudsman also investigates complaints related to incorrect billing? Find out more from our at one of our outreach activations happening today👇. ^AM

Address

48 Ameshoff Street
Johannesburg
2001

Opening Hours

Monday 08:00 - 16:00
Tuesday 08:00 - 16:00
Wednesday 08:00 - 16:00
Thursday 08:00 - 16:00
Friday 08:00 - 15:00

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