06/11/2026
The KIRO story has generated a large response from individuals interested in volunteering as long-term care ombuds! We are thankful to KIRO, to the residents, volunteer Marily and King County LTCO, Meghan for the work they did to get the word out!
There are comments on the KIRO feed that are about how this should be a Paid Job and not a volunteer role.
Most people don't understand this program, and don't understand why volunteers are utilized rather than paid staff. We utilize the talents of both paid and volunteers. Historically, volunteers have often become paid staff and even become regional long-term care ombuds. Volunteers are mostly retirees who have led full lives, including raising families, professional careers and many have deep volunteer experiences and roots serving others. It's not just about "bodies" to serve others. These are people who possess and demonstrate their values that align with the LTC Ombudsman code of conduct, laws and culture.
The fact is that long term care ombuds volunteers can provide that localized vigilance and attention to residents that is needed. Because care is 24/7 and not just between 8:30 a.m.- 5:00 p.m. Monday-Friday. It's all the time. Volunteer ombuds can pop-in to facilities, any time, without cause or reason, checking in on isolated vulnerable adults. Volunteer ombuds care deeply about their community and about people who live in longterm care. They represent the common person, the average consumer. They can see that local care quality is important. Just as the PTA volunteer invests their time in their local schools, or the Boy Scout Leader, gives to young children developing their life, team and leadership skills. Those are important "jobs" and a part of a thriving community. LTCOP Volunteers can and do get the job done.
The program has a system of training, policies and practices and supervision that support volunteers who give their time and do incredible work. It's not the type of volunteer gig that is a "friendly visitor". This volunteer work is serious advocacy. We have limits and parameters and sometimes a volunteer may not feel it is enough for them! For some, it is too much.
Staff ombuds carry their own case loads, resolve complaints, and provide support to resident. They provide support and ongoing training to volunteers. They are stretched. We need more funding, we need more volunteers and staff.
Don't underestimate the level of commitment, skills and abilities of someone just because they are a "volunteer". In our 35+ years of experience in operating the LTCOP- volunteers are critical in delivering this program.