CPS Energy

CPS Energy Safely powering our community with reliable, affordable, and cleaner energy. If you suspect an emergency, please call 911. DO YOU SMELL NATURAL GAS? to 5 p.m.

Our call centers are available Monday through Friday from 7 AM to 7 PM and 8 AM to 1 PM on Saturday. This page is to provide you, our customers, with news, weather-related outage updates and information on ways to save energy and money. NEED TO REPORT A POWER OUTAGE:
Online at http://cpsenergy.com. Or, call (210) 353-HELP (353-4357), or toll-free (800) 870-1006 from rural areas. When prompted, pro

vide your account number or service address and a phone number. Get out of the house immediately. Don't turn any electrical switches on or off, or use a flashlight or the telephone. Call (210) 353-HELP from a neighbor's house as soon as possible. Never try to locate the source of a gas leak yourself. We will remove any posts that include personal attacks, offensive language, inaccurate information, or that are meant to sell a product or service. We reserve the right to hide excessive wall postings in order to enhance our visitor experience. Questions and comments will be answered during business hours, Monday-Friday from 8am to 5pm CST. If you require additional support, call (210) 353-2222 or feel free to stop by one of our four (4) customer service centers to make your next payment or request assistance with other items. All centers are open Monday through Friday, 7:45 a.m. Northside Customer Service Center:
754 NW Loop 410, Park North Shopping Center, Suite 102

Eastside Customer Service Center
4525 Rigsby Avenue - Dellcrest Shopping Center, Suite 112

Westside Customer Service Center
803 Castroville Road - Las Palmas Center, Suite 406

Southside Customer Service Center:
660 S.W. Military Drive at Shopper's City Mall

We'd like to give another big THANK YOU to our friends at Pedernales Electric Cooperative for helping us power through o...
09/02/2026

We'd like to give another big THANK YOU to our friends at Pedernales Electric Cooperative for helping us power through our multi-day restoration efforts.

After storms swept through our service area on Friday night, they answered our call, traveled to San Antonio, and worked around the clock with us to help our community recover. We're so grateful to have another Crew in Blue backing us up! 💙 🙌

FINAL STORM RESTORATION UPDATE (9:50 PM): We can confirm that all weather-related outages from Friday night’s storms hav...
09/02/2026

FINAL STORM RESTORATION UPDATE (9:50 PM): We can confirm that all weather-related outages from Friday night’s storms have now been restored.

We thank our customers and community for their patience, understanding, and support throughout this multi-day, multi-team restoration effort.

We are incredibly grateful to our employees, including our field crews and the many teams working behind the scenes, who worked around the clock to serve our customers and community.

We also thank all of our contractors and Pedernales Electric Cooperative for providing additional crews and resources to support our restoration efforts. We sincerely appreciate their partnership and support!

While all weather-related outages associated to Friday night’s storms have been restored, any other outages reflected on our cpsenergy.com/outagemap are unrelated to this storm event. Please continue to report any outages through our normal reporting channels.

Thank you to everyone who helped us safely restore power to our community and provide a safe working environment for the teams in the field! 🧡💙

🤝: City of San Antonio - Municipal Government & Bexar County, Texas - Government

OUTAGE RESTORATION UPDATE (10 AM): We have made significant progress overnight and into the morning hours, with fewer th...
09/01/2026

OUTAGE RESTORATION UPDATE (10 AM): We have made significant progress overnight and into the morning hours, with fewer than 200 customers currently impacted across our service area.

🛑 Due to a recent incident involving one of our crew members, we are asking our community to please Move Over or Slow Down when approaching crews working along roadways. Remember: It’s the LAW. Even as the number of remaining outages decreases, our crews and contractors continue working in neighborhoods and along roadways throughout our service area. Please give them plenty of space to safely complete their work.

As crews work on the remaining storm-related repairs, please know that some customers who currently have power may experience a temporary outage. In some instances, crews may need to temporarily de-energize service to nearby customers to safely work on damaged electrical equipment and restore power to customers who remain in an active outage. These temporary interruptions may be necessary to help protect our crews, customers, and electrical system while repairs are completed.

We understand the frustration of customers who remain without power and appreciate their continued patience. Many of the remaining outages are now smaller, affecting between one and 10 customers, and can still require complex repairs that take time to complete safely.

Please continue to keep safety a priority:

⚠️ Stay away from downed power lines and always treat them as energized. Report downed power lines to 210-353-HELP (4357). Call 911 for an immediate life-safety emergency.

Our crews and contractors will continue working through each remaining outage until restoration efforts are complete. We thank our community for its continued patience and for helping provide a safe working environment for the teams in the field.

🤝: City of San Antonio - Municipal Government & Bexar County, Texas - Government

08/31/2026

OUTAGE RESTORATION UPDATE (2:30 PM): Our crews and contractors remain all hands on deck to safely restore power. Significant progress has been made, and crews continue moving from one outage to the next across our service area. Currently, crews are working to resolve 294 weather-related outages impacting approximately 1,400 customers.

🎥: CPS Energy Line Crews working to make repairs and restore power in 78207

We understand the frustration of our customers who are still without power and we appreciate their continued patience. Customers experiencing an extended outage should continue using their emergency backup plans or make arrangements to stay somewhere cool and safe if needed: SA.gov/HotWeather

As restoration work continues, we are asking our community to help keep safety a priority for both our customers and the crews working throughout our service area:

🛑 Move Over or Slow Down when approaching crews working along roadways. Please give our crews and contractors plenty of space to perform their work safely.

🔌 If you are using a portable generator, always operate it outdoors and away from doors, windows, and vents. Never use a generator inside a home, garage, or other enclosed area due to the risk of carbon monoxide poisoning. Never connect a portable generator directly to your home’s electrical system unless a qualified electrician has installed the proper transfer equipment. For more information, visit cpsenergy.com/generatorsafety

⚠️ Stay away from downed power lines and always treat them as energized. Report downed power lines to 210-353-HELP (4357). Call 911 for an immediate life-safety emergency.

Our crews and contractors will continue working safely through each remaining outage. We thank our community for its continued patience and for helping provide a safe working environment for our crews restoring power.

08/31/2026

WATCH: CPS Energy joins city officials Monday to provide the latest updates on storm response and ongoing power restoration efforts across our community.

OUTAGE RESTORATION UPDATE (1:45 AM): Our crews and contractors continue working around the clock and overnight to safely...
08/31/2026

OUTAGE RESTORATION UPDATE (1:45 AM): Our crews and contractors continue working around the clock and overnight to safely restore power across our community. Throughout Sunday (08/30), crews made significant progress in restoration efforts. In a nearly 12-hour period, from 6 AM to 5:30 PM, our crews restored power to more than 85,000 customers by resolving 710 weather-related outages.

As of this update, crews are working to resolve 393 outages impacting approximately 4,300 customers across our service area. While significant progress has been made, we know that it does not lessen the frustration for customers who remain without power. As our crews move from one outage to the next, they continue to see complex storm damage that requires significant work before power can safely be restored. Depending on the damage, repairs may require specialized equipment, multiple crews, or extensive tree and debris removal before restoration work can safely begin.

We appreciate our customers and their continued patience as our crews and contractors work through each remaining outage. Customers who remain without power should continue using their emergency backup plans or make arrangements to stay somewhere cool and safe. All six City of San Antonio - Municipal Government Resilience Hubs remain open for residents experiencing extended outages, providing a cool place to stay, basic supplies, power and device charging, free Wi-Fi, and separate areas for pets: SA.gov/HotWeather

VIA Metropolitan Transit continues to provide free transportation to Resilience Hubs and daytime cooling locations.

Please continue to:
⚠️ Stay away from downed power lines and always treat them as energized
🚨 Report downed lines to 210-353-HELP (4357) or call 911 for emergencies
🛑 or when approaching crews working along roadways

Our crews and contractors will continue working throughout the night and into the morning to safely restore power to our remaining customers. We thank our community for its continued support as our restoration efforts continue.

OUTAGE RESTORATION UPDATE (8:15 PM): Our crews, along with the additional support from our contract partners, continue w...
08/31/2026

OUTAGE RESTORATION UPDATE (8:15 PM): Our crews, along with the additional support from our contract partners, continue working around the clock to safely restore power across our community.

Today’s progress is a reflection of the teamwork, dedication, and commitment shown by everyone in the field, and we are deeply grateful for their hard work.

Currently as of 8:15 PM, our crews are responding to 466 active outages impacting 8,316 customers.

While many outages have been resolved, some of the remaining outages affect only a small number of customers but still involve complex damage. Even when fewer homes are impacted, repairs may require specialized equipment, multiple crews, or extensive tree and debris removal before work can begin. We appreciate our customers’ continued patience as our crews work diligently and safely to restore service to everyone.

If you are still without power, please make plans to stay somewhere cool and safe.

We also encourage customers to check their breakers, as this can sometimes resolve an outage at home. For a step‑by‑step explanation on how to safely do this, watch this short video: https://www.youtube.com/watch?v=SYpUhcuqpZk&t=13s

Please continue to:
⚠️ Stay away from downed power lines and always treat them as energized.
🚨 Report downed lines to 210-353-HELP (4357) or call 911 for emergencies.
🛑 or when approaching crews working along roadways.
We will continue sharing updates as restoration efforts progress.

OUTAGE UPDATE (3:50 PM): Our crews continue working around the clock to safely restore power following the extensive dam...
08/30/2026

OUTAGE UPDATE (3:50 PM): Our crews continue working around the clock to safely restore power following the extensive damage caused by Friday night’s storms. We have made significant progress throughout the weekend, but restoration work continues across affected areas of our community.

Overnight, crews repaired more than 100 downed wires and continue addressing approximately 230 more. Currently, 480 outages are affecting approximately 11,700 customers. To accelerate restoration efforts, we have more than doubled the number of personnel working in the field, including outside contract crews supporting our teams.

As restoration progresses, many of the remaining outages involve more complex or localized damage, including damaged poles, transformers, lines, and other equipment. In some areas, downed trees and debris must also be cleared before our crews can safely access electrical infrastructure and complete repairs. Our Customer Response Unit (CRU) also remains mobilized and is assisting customers in some of the areas with the greatest storm impacts.

Customers who remain without power should continue using their emergency backup plans or make arrangements to stay somewhere cool and safe. All six City of San Antonio Resilience Hubs remain open for residents experiencing extended outages, providing a cool place to stay, basic supplies, power and device charging, free Wi-Fi, and separate areas for pets. VIA Metropolitan Transit continues to provide free transportation to Resilience Hubs and daytime cooling locations.

We continue working closely with the City of San Antonio - Municipal Government as recovery efforts move forward. For the latest information on power restoration, Resilience Hubs, storm cleanup and debris removal, transportation, safety resources and other recovery efforts, read our latest joint update: https://www.sa.gov/Directory/News-Releases/City-CPS-Energy-Provide-Update-on-Storm-Recovery-Efforts

We thank our customers for their continued patience and understanding as our crews work safely to restore power across our community.

⚠️ If you see a downed wire, or something you believe may be a downed wire, stay away and always treat it as energized. Do not touch it or anything that may be in contact with it. Report downed power lines immediately by calling 210-353-HELP (4357). For an immediate threat to life or safety, call 911.

08/30/2026

WATCH: CPS Energy joins city officials Sunday to provide the latest updates on storm response and ongoing power restoration efforts across our community.

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