CPS Energy

CPS Energy Safely powering our community with reliable, affordable, and cleaner energy. If you suspect an emergency, please call 911. DO YOU SMELL NATURAL GAS? to 5 p.m.

Our call centers are available Monday through Friday from 7 AM to 7 PM and 8 AM to 1 PM on Saturday. This page is to provide you, our customers, with news, weather-related outage updates and information on ways to save energy and money. NEED TO REPORT A POWER OUTAGE:
Online at http://cpsenergy.com. Or, call (210) 353-HELP (353-4357), or toll-free (800) 870-1006 from rural areas. When prompted, pro

vide your account number or service address and a phone number. Get out of the house immediately. Don't turn any electrical switches on or off, or use a flashlight or the telephone. Call (210) 353-HELP from a neighbor's house as soon as possible. Never try to locate the source of a gas leak yourself. We will remove any posts that include personal attacks, offensive language, inaccurate information, or that are meant to sell a product or service. We reserve the right to hide excessive wall postings in order to enhance our visitor experience. Questions and comments will be answered during business hours, Monday-Friday from 8am to 5pm CST. If you require additional support, call (210) 353-2222 or feel free to stop by one of our four (4) customer service centers to make your next payment or request assistance with other items. All centers are open Monday through Friday, 7:45 a.m. Northside Customer Service Center:
754 NW Loop 410, Park North Shopping Center, Suite 102

Eastside Customer Service Center
4525 Rigsby Avenue - Dellcrest Shopping Center, Suite 112

Westside Customer Service Center
803 Castroville Road - Las Palmas Center, Suite 406

Southside Customer Service Center:
660 S.W. Military Drive at Shopper's City Mall

They glow up so fast. 🥹🙌 CONGRATS to this talented group of rising stars for officially completing our 2026 Spring Inter...
05/31/2026

They glow up so fast. 🥹🙌 CONGRATS to this talented group of rising stars for officially completing our 2026 Spring Internship Program! Over the past six months, they’ve gained tons of hands-on experience and close mentorship. Now it’s time to take all those skills out into the real world, where we know they’re destined for greatness! 👏👏

Working in the energy field, we're already inclined to not like Thunder. 😏😆 GO SPURS GO! Let's bring home this win! 🏆🏀🎉S...
05/30/2026

Working in the energy field, we're already inclined to not like Thunder. 😏😆 GO SPURS GO! Let's bring home this win! 🏆🏀🎉

Shoutout to our Community Relations Advocate, Andrew, for the amazing Spurs drawing!

Today is ! ☀️🌡️ For our crews that spend a lot of time outdoors, keeping cool in the summer is a full team effort. This...
05/29/2026

Today is ! ☀️🌡️ For our crews that spend a lot of time outdoors, keeping cool in the summer is a full team effort. This means working together to ensure everyone receives extra hydration, frequent breaks, fresh fruit, and plenty of electrolytes to help power through. 💪

05/28/2026

DYK: In 2019, CPS Energy’s electrical distribution system experienced at least 46 service outages directly attributed to Mylar balloons; negatively impacting over 9,103 customers
This is what can happen when a mylar balloon drifts into power lines. 🎈⚠️

Mylar balloons are made of conductive foil that can cause a short circuit when they come into contact with power lines. This can result in dangerous hazards, like power outages, downed power lines, and potential electrical fires.

‼️ WHAT TO DO: Practice by always securing mylar balloons with weights, never releasing them outdoors, and always disposing of them properly. If you see a mylar balloon tangled in power lines, DON'T attempt to retrieve it yourself. Please report it to us by calling 210-353-HELP (4357).

Thank you to our Arc & Spark team for capturing this demonstration for us! 🙌

&Spark

OUTAGE UPDATE (10 PM): Currently, there are 16 active outages affecting approximately 31 customers, with the largest out...
05/28/2026

OUTAGE UPDATE (10 PM): Currently, there are 16 active outages affecting approximately 31 customers, with the largest outage in the 78218 zip code.

We appreciate our community’s patience and understanding as our crews work safely through the night to restore power for customers.

SAFETY REMINDERS:

🛑 Remember to or if you see our crews out on the road. It's the LAW!
⚠️ Do NOT go near or drive over a downed power line. Always treat it as LIVE.
🚨 Report downed power lines immediately by calling 210-353-HELP (4357).

Please continue to monitor our outage map for the latest updates in your area: cpsenergy.com/outagemap

OUTAGE UPDATE (7:45 PM): Currently, there are 37 active outages affecting approximately 207 customers, with the largest ...
05/28/2026

OUTAGE UPDATE (7:45 PM): Currently, there are 37 active outages affecting approximately 207 customers, with the largest outages in the 78244, 78218, and 78222 zip codes.

Our crews will continue working through the night, and we anticipate resolving all remaining weather-related outages by Thursday morning.

SAFETY REMINDERS:
🛑 Remember to or if you see our crews out on the road. It's the LAW!
⚠️Do NOT go near or drive over a downed power line. Always treat it as LIVE.
🚨 Report downed power lines immediately by calling 210-353-HELP (4357).

Please continue to monitor our outage map for the latest updates in your area: cpsenergy.com/outagemap

OUTAGE UPDATE (5:55 PM): Currently, there are 56 active outages affecting approximately 818 customers, with the largest ...
05/27/2026

OUTAGE UPDATE (5:55 PM): Currently, there are 56 active outages affecting approximately 818 customers, with the largest outages in the 78237, 78223, and 78221 zip codes.

Please know our crews are following our outage restoration process by first prioritizing outages impacting the largest number of customers before moving to smaller, individual outages, which can take longer to identify and repair.

Customers experiencing extended outages are encouraged to activate their emergency backup plans if needed.

Our crews will continue working through the night, and we anticipate resolving all remaining weather-related outages by Thursday morning.

SAFETY REMINDERS:
🛑 Remember to or if you see our crews out on the road. It's the LAW!
⚠️ Do NOT go near or drive over a downed power line. Always treat it as LIVE.
🚨 Report downed power lines immediately by calling 210-353-HELP (4357).

Please continue to monitor our outage map for the latest updates in your area: cpsenergy.com/outagemap

OUTAGE UPDATE (4:10 PM) Our crews have continued making progress restoring power following the overnight severe weather,...
05/27/2026

OUTAGE UPDATE (4:10 PM) Our crews have continued making progress restoring power following the overnight severe weather, which brought damaging winds, more than 4,800 lightning strikes, and extended outages throughout our service area. We are currently working to resolve 87 weather-related outages impacting approximately 2,123 customers.

Please know our crews are following our outage restoration process by first prioritizing outages impacting the largest number of customers before moving to smaller, individual outages, which can take longer to identify and repair. Customers experiencing extended outages are encouraged to activate their emergency backup plans if needed.

Our crews will continue working through the night, and we anticipate resolving all remaining weather-related outages by Thursday morning.

Please continue to follow us for the latest updates. As a safety reminder:
🛑Remember to or if you see our crews out on the road
⚠️Do not go near or drive over downed power lines. Report to 210-353-HELP (4357)
🚨Report or view outages at http://cpsenergy.com/outagemap

**EN ESPANOL**

ACTUALIZACIÓN DE APAGONES (4:10 PM):Nuestros equipos han seguido avanzando en el restablecimiento del servicio eléctrico tras las fuertes tormentas de la noche pasada, que provocaron vientos destructivos, más de 4.800 rayos y apagones prolongados en toda nuestra zona de cobertura. En este momento estamos trabajando para resolver 87 los apagones causados por el mal tiempo que afectan a aproximadamente 2,123 clientes.

Les informamos de que nuestros equipos están siguiendo nuestro procedimiento de restablecimiento del servicio, dando prioridad a los apagones que afectan a un mayor número de clientes antes de pasar a los apagones más pequeños e individuales, cuya identificación y reparación pueden llevar más tiempo. Se recomienda a los clientes que sufran apagones prolongados activar sus planes de respaldo si es necesario.

Nuestros equipos seguirán trabajando durante toda la noche y esperamos haber solucionado todos los apagones causados por las inclemencias meteorológicas para el jueves por la mañana.
Sigue atento a nuestras últimas novedades. Como recordatorio de seguridad:

🛑Recuerda apartarte ( ) o reducir la velocidad ( ) si ves a nuestro personal trabajando en la carretera.
⚠️No te acerques ni pases por encima de cables eléctricos caídos. Llama al 210-353-HELP (4357) para informarlo.
🚨Informa de apagones o consulta su estado en http://cpsenergy.com/apagones

OUTAGE UPDATE (2 PM): Currently, there are 104 active outages affecting approximately 444 customers, with the largest ou...
05/27/2026

OUTAGE UPDATE (2 PM): Currently, there are 104 active outages affecting approximately 444 customers, with the largest outages in the 78221, 78218, and 78209 zip codes.

CPS Energy teams are continuing to safely restore power to customers who remain without service.

Crew safety remains our top priority, and we appreciate our community’s patience as repairs continue.

SAFETY REMINDERS:
🛑 Remember to or if you see our crews out on the road. It's the LAW!
⚠️Do NOT go near or drive over a downed power line. Always treat it as LIVE.
🚨Report downed power lines immediately by calling 210-353-HELP (4357).

Please continue to monitor our outage map for the latest updates in your area: cpsenergy.com/outagemap

OUTAGE UPDATE (12 PM): Currently, there are 160 active outages affecting approximately 3,043 customers, with the largest...
05/27/2026

OUTAGE UPDATE (12 PM): Currently, there are 160 active outages affecting approximately 3,043 customers, with the largest outages in the 78242, 78109, and 78218 zip codes.

CPS Energy teams are continuing to safely restore power to customers who remain without service.

Crew safety remains our top priority, and we appreciate our community’s patience as repairs continue.
SAFETY REMINDERS:
🛑 Remember to or if you see our crews out on the road. It's the LAW!
⚠️ Do NOT go near or drive over a downed power line. Always treat it as LIVE.
🚨 Report downed power lines immediately by calling 210-353-HELP (4357).
🌊 Do not drive through flooded roads

Please continue to monitor our outage map for the latest updates in your area: cpsenergy.com/outagemap

Address

San Antonio, TX

Telephone

+12103532222

Website

Alerts

Be the first to know and let us send you an email when CPS Energy posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact The Organization

Send a message to CPS Energy:

Shortcuts

Share

Category