The Parma Regional 911 Dispatch Center

03/18/2026

As part of Severe Weather Awareness Week, the annual Statewide Tornado Drill will be held TODAY, Wednesday March 18th, at 9:50am. Accordingly, participating public safety agencies, businesses, and schools may be testing their emergency alert systems at this time, including outdoor sirens and mass notification systems.
Also with the potential for tornados always present in the ever changing patter we wanted to provide you with a few sheltering guidelines if you are ever in a situation where a tornado may be present.

03/12/2026

The Allison Rose Foundation was created by a local Fire Chief in memory of his daughter who sadly perished due to a severe allergic reaction while in college.
The video below offers valuable information on how to enter your own private medical information into your personal cell device so that this information may be available to first responders in your time of need.
We encourage you to read Ally's story and to follow the video to enter your own information into your device. It may save your life in a time of need.

You never leave home without your smartphone. That’s why setting up a Medical ID on your device is one of the simplest and most effective ways to help first responders quickly access critical information during an emergency. Whether you have a severe food allergy or another medical condition, a Me...

03/06/2026

The Greek poet Archilochus once said many years ago "We don't rise to the level of our expectations, we fall to the level of our training."
One of the core ethos we are hoping to engrain in the Parma Regional Dispatch Center is to train our professionals to exceed the needs of the communities we serve. To meet that goal we are proud to have the opportunity to provide training for our current Shift Leaders who recently attended a National Emergency Number Associations leadership training course, graciously held by the Summit County Emergency Communications Division.
We are proud to serve the communities of Parma and Parma Heights and strive to be the best each and every day.

03/03/2026

The City of Parma Fire Chief, Michael G. Lasky, and Assistant Chief, David Higginbotham, officially recognized several members of the PRDC with Unit Citations for their outstanding efforts throughout the devastating fire that occurred on February 27th.

In total eight PRDC Telecommunicators worked tirelessly throughout the incident, with unflagging dedication and professionalism to ensure the response of fire, EMS and police personnel, the safety of the residents and further ensure the safety of the residents of Parma and Parma Heights.

While only two members were available for the official presentation all eight will receive units citations from the Parma Fire Department and the thanks of Chief Lasky, Assistant Chief Higginbotham and the entire City of Parma.

02/23/2026

Our friends, and valued partners in public safety, RapidSOS, are advocating for all 911 centers across this great land by taking our concerns to the representative in Washington DC.
They know first hand the importance of the 911 system to the safety of our community and we at the PRDC are grateful for their advocation on behalf of 911 centers and Telecommunicators across America.

The Safety Network doesn’t stop at the console.

It reaches all the way to Capitol Hill.

As 9-1-1 professionals advocate for telecommunicator recognition and modernization, this year’s 9-1-1 Goes to Washington represents a pivotal moment for our industry.

Policy shapes infrastructure. Recognition shapes retention. Advocacy shapes the future.

Here’s why we’re showing up and listening. Link in the comments 👇

02/17/2026

Today one of the PRDC professionals was recognized by the City Of Parma Heights Fire Department, Chief Bernard and Assistant Chief Clark for her actions in helping to save the life of a Parma Heights resident.
On February 12th. 2026 Telecommunicator 855 immediately identified a callers emergency as a sudden cardiac arrest and gave CPR instructions that aided the caller in providing effective and efficient life sustaining circulation to the victim. Upon arrival of the professionals of the Parma Heights Fire Department they were able to initiate further advanced life support care that allowed for ROSC (return of spontaneous circulation) in the patient who was subsequently transported to UH Parma.
Chief Bernard and Asst. Chief Clark presented Telecommunicator 855 with their personal thanks, on behalf of the City of Parma Heights Fire Department and an Outstanding Achievement award for her actions.

02/03/2026

Yesterday was a momentous day for one our trainees who entered the PRDC as a full fledged Telecommunicator joining the cadre of hardworking professionals serving Parma and Parma Heights.
Congratulations on completing your training and best wishes on a long and rewarding career.

02/02/2026

Today one of the PRDC professionals received official recognition for her efforts in assisting with the delivery of one of Parma's newest residents. Telecommunicator 869 calmly and professionally assisted a resident through the unexpected delivery of their newest addition prior to the arrival of the field personnel.
869 was recommended for her "stork pin" award by one of her fellow Telecommunicators and her efforts were recognized officially by the PRDC administration. Great job and thanks to all our PRDC professionals for your efforts in keeping Parma and Parma Heights safe every day.

01/30/2026

Baby, it's cold outside. The weather has taken a turn for the COLD so the National Weather Service issued a Cold Weather Advisory. This includes daily high temperatures of 20 degrees or colder through Sunday with low temperatures primarily below zero and record lows possible today and Saturday. Dress warmly and be safe.

01/20/2026

Baby it’s COLD outside. Ol’ man winter is back with a vengeance. Stay warm, stay safe.

01/18/2026

Yesterday in a grand ceremony Mayor Tim DeGeeter swore in the Parma Police Departments newest command staff. Congratulations to Sergeant Kaniecki, Lieutenant Kalal, Captain Savetski, Deputy Chief Siedlecki and Chief Riley.

01/06/2026

We are happy to announce the completion of the last phase of two of the newly minted Telecommunicators who join our cadre of public safety professionals of the Parma Regional Dispatch Center.
We congratulate and welcome 865 and 842 to the 911 family. Thanks for your hard work and dedication throughout the intensive training program and special thanks to all our instructors and CTO’s for your help in this training process.