03/03/2026
Murray Electric System has multiple upstream internet routes—a redundancy in internet feeds to our system—ensuring connectivity in the event one provider feed fails. There have been a few upstream route outages in the last two weeks, resulting in a shift of traffic to another incoming feed. A firmware update pushed last month by the makers of our routers introduced an issue where, if the router loses the feed it is actively using, it stops any attempts to re-establish connectivity after another route is detected. We are actively working with the router company on a resolution. Under normal circumstances, a single feed failure would only cause a brief service interruption while traffic shifts; however, due to the update, the router does not seem to be resuming connection even after the original route is restored. We have found that resetting the Modem/ONT and router will allow it to resume connectivity until a permanent fix is made:
1. Unplug the router from its power source
2. Unplug the modem/ONT from power source
3. Wait 10 seconds & plug back in
4. Wait for modem to power up
5. Restore power back to router
6. Wait for router to power up. This will take several minutes
If you are experiencing issues with Wi-Fi connectivity, this is likely the cause. If you still experience issues after resetting the Modem/ONT and router, please call our office for assistance at 270-753-5312. We understand this issue with wireless connection is frustrating, and we appreciate your patience as we work with the router company on a permanent resolution.