04/22/2026
Important Considerations When Purchasing Equipment and Fixtures
When purchasing equipment or fixtures for an upgrade, remodel, or new construction project, it is important to understand the differences between buying directly from a retail source (such as a box store or online marketplace) and purchasing through a licensed contractor.
When buying from a retail store or online platform (e.g., Amazon), you are purchasing the product only—not the support, service, or extended warranty benefits that typically accompany contractor-supplied materials. In many cases, manufacturer warranties include specific conditions. For example:
“Manufacturer’s warranty includes 5 years on parts and 7 years on the compressor. Please note: installation must be performed by a state-licensed HVAC contractor in order to qualify for warranty coverage.”
It is essential to carefully review warranty terms before making any purchase, as some products are only covered if installed by a licensed HVAC or plumbing professional.
When you purchase through a contractor, you receive more than just the product. You also gain professional support, enhanced warranty protection, and coordination with trusted supply houses. This added level of service helps reduce stress, as the contractor manages warranty claims and works directly with suppliers on your behalf.
Additionally, if an issue arises with a product purchased from a retail source, resolving it can often be time-consuming and complex. In contrast, when the product is supplied by your contractor, you have a single point of contact. One call initiates the process, and your contractor handles the issue from start to finish to ensure it is resolved efficiently.
