03/04/2021
Meet Jessica Serrano -
Jessica is one of the Victim Advocates for the Plano Police Department, joining the department in 2012. Jessica obtained her Bachelor's Degree in Criminal Justice from the University of North Texas in 2009 and has since earned her Master's Degree in Public Administration from the The University of Texas at Arlington in 2015. Jessica is bilingual, which allows her to serve the Spanish speaking community in Plano. She has received extensive training on working with victims of crime, especially domestic violence and sexual assault victims.
She has received over 500 hours of training on victim services and related topics by attending multiple conferences throughout her career. Jessica has developed and provided multiple training classes to law enforcement officers, victim advocates, college students, and the community on different victim related topics.
In 2016, the Victim Services Unit was honorably recognized by the International Association of Chiefs of Police for their innovative approach in meeting victim’s needs. In November 2018, Jessica became a Comprehensive Victim Specialist through the National Advocate Credential Program. In 2019, Jessica completed the National Organization for Victim Assistance Basic Level Crisis Response Team Training.
Jessica has received numerous awards during her tenure but her most rewarding award for her was a Lifesaving Award she received earlier this year. Jessica is currently in the process of completing the Texas Certified Public Manager Program at Texas State University.
We are proud to have Jessica as part of our team, here to serve the great citizens of Plano.