Cincinnati Emergency Communications Center

Cincinnati Emergency Communications Center The Cincinnati Emergency Communications Center is your connection to police, fire, medical, and non-emergency services. This page is not monitored 24/7.

If you would like to report a non-emergency by phone, dial 3-1-1. Dial 9-1-1 to report emergencies. When you call 9-1-1 in the United States, your call is answered by a local Public Safety Answering Point (PSAP). In the City of Cincinnati, that PSAP is the city's ECC. In addition to the call-taking function, the ECC serves at the dispatch center for the Cincinnati Police Department. In a typical y

ear, ECC call-takers answer over 350,000 calls on 9-1-1 lines, and handle over 400,000 calls on non-emergency lines. Those calls result in approximately 300,000 police incidents, 16,000 fire incidents, and 60,000 emergency medical incidents each year.

05/20/2026

When you call 911, someone like Josh is on the other end. He, along with the rest of our team, is focused on getting you the help you need when you need it. Hear what it’s like to serve as one of Cincinnati’s first first responders at the ECC.

This week is Public Service Recognition Week 💙Our ECC team is proud to be Cincinnati’s first call—whether it’s an emerge...
05/04/2026

This week is Public Service Recognition Week 💙
Our ECC team is proud to be Cincinnati’s first call—whether it’s an emergency or a city service need.

The next time you connect with a 911 call-taker, Community Responder, or 311Cincy team member, take a moment to appreciate the care, professionalism, and dedication they bring every single day.

Thank you, Team Cincy, for always showing up for our community.

Last week, members of the ECC attended Navigator - a major convening of public safety telecommunicators and communicatio...
05/01/2026

Last week, members of the ECC attended Navigator - a major convening of public safety telecommunicators and communications professionals. Our team led many breakout sessions highlighting innovative projects, lessons learned, and strategies that have strengthened ECC operations in recent years.

We’re proud to be part of a global public safety telecommunications community and grateful for the opportunity to learn alongside colleagues and peer agencies from around the world. We are excited to be bringing that energy, insight, and continued commitment to service back to the Queen City!

Thank you to the International Academies of Emergency Dispatch - IAED!

04/14/2026

First responders who answer phones during emergencies are being honored this week during National Public Safety Telecommunicators Week at the City of Cincinnati Emergency Communication Center.

The center, which handles 911 and 311 calls, operates 24 hours a day to assist people during some of the worst moments of their lives.

This week, we recognize the dedication of our heroes in headsets who work around the clock to keep Cincinnatians safe an...
04/14/2026

This week, we recognize the dedication of our heroes in headsets who work around the clock to keep Cincinnatians safe and connected to the City services they rely on.

This year’s theme at the ECC is One Team, One Mission, Every Call and the call-taking floor is celebrating with an out-of-this-world, space-themed makeover 🚀

Take a moment to thank a telecommunicator this week: drop a comment below to show your appreciation for our ECC team and telecommunicators across the country!

This week, the ECC participated in an Emergency Services Career Day with our partners, the Cincinnati Fire Department an...
04/09/2026

This week, the ECC participated in an Emergency Services Career Day with our partners, the Cincinnati Fire Department and the Cincinnati Police Department. We shared career opportunities with the ECC and perspectives from our 911 and 311 call takers with students interested in a career in public safety. Thanks again to Cincinnati Fire and Police for having us and giving us the opportunity to meet some future first responders!

Students from Scarlet Oak's Law Enforcement Program visited the ECC today to see call-taking, dispatching, and other ECC...
04/06/2026

Students from Scarlet Oak's Law Enforcement Program visited the ECC today to see call-taking, dispatching, and other ECC operations in action! We were excited to give these students a glimpse into a career in public safety!

📊 2026 quarter 1 recap: Every call counts. Cincinnati’s Emergency Communications Center handled thousands of 911 calls t...
04/03/2026

📊 2026 quarter 1 recap: Every call counts. Cincinnati’s Emergency Communications Center handled thousands of 911 calls this quarter, working around the clock to keep the Queen City safe. Take a look at the numbers behind our work!

👏 Join us in congratulating the Emergency Communications Center (ECC) on earning Accredited Center of Excellence (ACE) s...
03/19/2026

👏 Join us in congratulating the Emergency Communications Center (ECC) on earning Accredited Center of Excellence (ACE) status in Emergency Police Dispatch. 🏙️📞
Thank you to our call-takers, dispatchers, supervisors, and all staff who work around the clock to serve Cincinnati with professionalism and care.

02/02/2026

Be safe and prepared this Heart Month and all year long!

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Cincinnati, OH

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+15137651212

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