14/09/2026
We started with a problem: long pharmacy wait times.
But after spending time with patients and pharmacists at Tan Tock Seng Hospital (TTSH), we realised the length of the wait was only part of what made the experience frustrating. Patients also didn’t know how much longer they would be waiting, or what was happening behind the counter.
That led to Peek, a web app that makes pharmacy waits more predictable and transparent. It went live during this year’s Hack for Public Good and has since expanded to more pharmacy locations.
👉 Swipe through to see how we got from the original problem to Peek, or read the full case study at opengovsg.substack.com