03/10/2026
𝗟𝗧𝗢 𝗩𝗜𝗜 𝗖𝗟𝗔𝗥𝗜𝗙𝗜𝗘𝗦: 𝗩𝗜𝗥𝗔𝗟 𝗩𝗜𝗗𝗘𝗢 𝗗𝗜𝗗 𝗡𝗢𝗧 𝗧𝗔𝗞𝗘 𝗣𝗟𝗔𝗖𝗘 𝗜𝗡 𝗔𝗡𝗬 𝗟𝗧𝗢 𝗢𝗙𝗙𝗜𝗖𝗘 𝗜𝗡 𝗥𝗘𝗚𝗜𝗢𝗡 𝟳
The Land Transportation Office (LTO) VII wishes to clarify that the video currently circulating on social media, in which a client is seen expressing her dissatisfaction regarding the manner in which she was allegedly treated by a cashier, was not taken inside or 𝗱𝗶𝗱 𝗻𝗼𝘁 𝗵𝗮𝗽𝗽𝗲𝗻 within the premises of any LTO office in Region 7. 𝗡𝗼 𝗟𝗧𝗢 𝗽𝗲𝗿𝘀𝗼𝗻𝗻𝗲𝗹 were also involved in the transaction as allegedly depicted in the video.
While the LTO respects the public's right to raise concerns and bring alleged incidents involving government services to public attention, it is important to establish that the transaction shown in the circulating video did not transpire at any of the LTO offices in Cebu.
RD Atty. Wendel Dinglasan emphasizes that LTO-7 remains committed to providing courteous, professional, transparent, and efficient public service. We likewise encourage the public to verify information and report concerns through the proper channels so that appropriate action may be taken based on established facts.