香港申訴專員公署 (Office of The Ombudsman, Hong Kong)

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香港申訴專員公署 (Office of The Ombudsman, Hong Kong)

申訴專員公署官方專頁
Official page of Office of The Ombudsman We reserve the right to ban or block users who repeatedly violate the above guidelines.

申訴專員公署Facebook專頁主要向公眾介紹公署的工作及活動，並非查詢及申訴渠道，如有需要，請循以下途徑與公署聯絡︰

●　查詢及申訴熱線︰2629 0555
●　傳　真︰2882 8149
●　查詢電郵︰[email protected]
●　申訴電郵︰[email protected]
●　填寫網上表格：https://www.ombudsman.hk/onlinecomplaintform/
●　親臨公署*／郵寄信件︰香港干諾道中168-200號信德中心招商局大廈30樓
（*請瀏覽公署網頁參閱我們接見市民的安排︰https://www.ombudsman.hk/contact_us/）

市民可在本專頁留言分享，但公署不會逐一回應留言，亦不會為他人發表內容的準確性或可靠性，負上任何責任或保證。

任何粗言穢語、涉及人身攻擊、暴力或威脅、欺凌或騷擾、辱罵或

侮辱、政治或宗教宣傳、色情、侵犯私隱、非法活動、違反知識產權、內容大量重複或廣告推廣等留言將會被刪除。

在申訴專員的保密原則下，涉及申訴個案內容或任何個人資料的留言將會被刪除。

本署保留權利禁止或封鎖屢次違規的用戶。

This page features the work and events of the Office of The Ombudsman, not a channel for enquiries and complaints. Please contact us via the following channels if necessary:

●　Enquiry and Complaint Hotline: 2629 0555
●　Fax: 2882 8149
●　Enquiry email address: [email protected]
●　Complaint email address: [email protected]
●　Online Form: https://www.ombudsman.hk/onlinecomplaintform/?lang=en
●　Postal address or contact us in person: 30/F, China Merchants Tower, Shun Tak Centre,168-200 Connaught Road Central, Hong Kong
(Please visit the Office's website for the arrangement of our reception counter service at https://www.ombudsman.hk/contact_us/?lang=en)

We appreciate comments from members of the public on this fan page, but we will not be able to give feedback on each and every comment. We provide no guarantee and disclaim any responsibility for the accuracy or reliability of any third-party content. We may remove posts that are abusive, humiliating or disparaging in nature; involve personal attacks, suggest violence or threats, bullying or harassment, or illegal activities; contain political or religious propaganda, advertising or promotional messages, or obscenity; violate privacy or intellectual property rights, and posts that are excessively repetitive. Under the secrecy requirement of the Office, comments that contain complaint case information or any personal data would be deleted.

16/04/2026

【主動調查行動報告】近年香港接連發生多宗令人痛心嘅殘虐動物事件😿🐾，部分動物更被虐待至死🐶💔，全社會都對呢種行為絕對零容忍！

今日，申訴專員陳積志就漁農自然護理署（漁護署）打擊殘虐動物工作嘅成效發表主動調查行動報告。經過深入調查，包括派調查員實地視察🔍、詳細研究200宗舉報個案📞、審研相關行動指引🗂️同政策文件等，公署調查主要發現：
📍殘虐動物舉報大幅上升︰上年首6個月漁護署已接獲251宗
📍個案調查成效不足︰漁護署職員未能入屋視察，因而未能見到涉案動物�
📍欠缺處理一般殘虐個案嘅指引︰職員處理個案方式不一
📍對非法使用捕獸器嘅執管︰罰則過輕，全冇阻嚇力

公署向漁護署提出咗45項改善建議🛠️，已獲署方全部接納，期望社會各界攜手守護動物生命🤲

💡重點建議包括：
✅考慮分階段修訂《防止殘酷對待動物條例》，優先加強罪行罰則、加強漁護署人員嘅執法權力
✅優化工作指引，統一調查同執法準則�
✅強化內部監察同把關，加強前線調查效能、溝通能力嘅培訓
✅加強同警務處、愛護動物協會嘅協作，打擊殘虐動物問題
✅針對捕獸器黑點加強巡查，並研究提高相關刑罰

🔗Click呢度睇調查報告詳情啦：https://www.ombudsman.hk/ourworkandreports/

【Direct Investigation Operation Report】In recent years, multiple heartbreaking cases of animal cruelty have arisen in Hong Kong😿🐾, with some animals even abused to death🐶💔. Our society must have zero tolerance to such cruelty.

Today, the Ombudsman, Mr Jack Chan, announced the results of a direct investigation operation into the effectiveness of the Agriculture, Fisheries and Conservation Department (“AFCD”) in combating animal cruelty. Following an in-depth investigation that included site inspections by investigation staff🔍, the study of 200 reported cases📞, and a review of relevant operational guidelines and policy documents, our key findings are as follows:
📍Significant increase in animal cruelty reports: AFCD received 251 reports in the first half of 2025 alone
📍Ineffective investigations: AFCD staff did not enter the premises for inspection and could not check on the animals involved
📍Lack of guidelines for handling general abuse complaint cases: staff members handle cases in varying ways
📍Enforcement against illegal use of animal traps: penalties were too light to serve as any deterrent

We have made 45 recommendations for improvement, all of which have been accepted by AFCD. We call on all sectors of society to join hands in protecting animal lives🤲

💡Our key recommendations include:
✅consider amending the Prevention of Cruelty to Animals Ordinance in phases, with priority given to strengthening penalties and AFCD staff’s enforcement powers
✅improve operational guidelines and establish uniform standards for investigation and enforcement
✅strengthen internal monitoring, and enhance training for frontline staff in investigation effectiveness and communication skills
✅reinforce collaboration with the Hong Kong Police Force and the Hong Kong Society for the Prevention of Cruelty to Animals to combat animal cruelty
✅step up inspections at animal trap blackspots, and explore raising relevant penalties

🔗Click here to read the full report:
https://www.ombudsman.hk/ourworkandreports/?lang=en

#申訴專員公署 #主動調查行動 #殘虐動物 #動物福利 #漁護署 #防止殘酷對待動物條例 #公共行政

15/04/2026

【申訴專員出席「全民國家安全教育日」開幕典禮暨主題講座】

申訴專員陳積志今日獲邀出席「全民國家安全教育日」開幕典禮暨主題講座。今年主題為「主動對接『十五五』規劃堅持統籌發展和安全」。中央港澳工作辦公室主任、國務院港澳事務辦公室主任夏寶龍以視頻連線出席典禮，並擔任主禮嘉賓及發表主旨致辭。香港特區行政長官李家超、中聯辦主任、香港特區維護國家安全委員會國家安全事務顧問周霽，以及中央駐港國家安全公署署長董經緯等亦擔任主禮嘉賓。

陳積志表示，國家安全是社會穩定與經濟繁榮的基石，特區政府每年均會就「全民國家安全教育日」籌辦一系列的活動，讓公眾能更深入認識和學習如何維護國家安全。公署亦持續定期舉辦相關培訓，進一步增強全體人員維護國家安全的意識，並積極主動對接「十五五」規劃，致力提升公共行政治理水平，促進社會和諧，為維護安全穩定的發展環境作出更大努力和貢獻。

【Ombudsman attends opening ceremony cm seminar of National Security Education Day】

The Ombudsman, Mr Jack Chan, today attended on invitation the opening ceremony cm seminar of the National Security Education Day. The theme of this year is “Proactively Align with the 15th Five-Year Plan; Follow a Holistic Approach to Development and Security”. The Director of the Hong Kong and Macao Work Office of the Communist Party of China Central Committee and the Hong Kong and Macao Affairs Office of the State Council, Mr Xia Baolong, attended the ceremony as the officiating guest and delivered a keynote speech via video link. Other officiating guests included the Chief Executive of the Hong Kong Special Administrative Region (“HKSAR”), Mr John Lee; the Director of the Liaison Office of the Central People’s Government (“CPG”) in the HKSAR and the National Security Adviser to the HKSAR Committee for Safeguarding National Security, Mr Zhou Ji; and the Head of the Office for Safeguarding National Security of the CPG in the HKSAR, Mr D**g Jingwei.

Mr Chan stated that national security is the cornerstone of social stability and economic prosperity. The HKSAR Government organises a series of activities every year to mark the National Security Education Day, enabling the public to deepen the understanding and learn about how to protect national security. The Office will also continue to organise relevant training regularly to further raise all staff’s awareness of safeguarding national security. Proactively aligning with the 15th Five-Year Plan, the Office will strive to improve the standard of public administration, foster social harmony, and make greater efforts and contributions to maintaining a secure and stable environment for Hong Kong’s development.

#申訴專員公署 #國家安全 #全民國家安全教育日

02/04/2026

【公署與共創明「Teen」🌱合作舉行座談會】

公署同由政務司司長領導推行嘅「共創明『Teen』計劃」合作，今日舉行首場「青年人正面看申訴座談會暨調解工作坊」，超過40名青年學員👩🏻🧑🏻‍🦱參與其中，深入認識公署嘅角色同職能⚙️。

助理申訴專員鄧健章出席工作坊同學員交流，鼓勵更多年輕人積極參與公共事務，了解良政善治嘅重要性，共同建設更美好、更優質嘅社會，為國家同香港嘅發展貢獻。

工作坊聚焦申訴專員陳積志嘅三大策略性方向🎯同年度工作成果，又分享透過倡導調解、跨部門協作，推廣正面申訴文化💡，促進良好公共行政。學員反應熱烈，踴躍發問交流。公署積極推動同深化青年事務嘅工作，喺 2026/27 年度會繼續舉辦多個同類型活動，令青年人有更多機會深入了解公署嘅工作。

【Ombudsman holds youth workshop to support Strive and Rise Programme🌱】

The Office of The Ombudsman, in collaboration with the Strive and Rise Programme led by the Chief Secretary for Administration, held the first “Youth Workshop on Positive Complaint Culture and Mediation” today. Over 40 young students👩🏻🧑🏻‍🦱 participated in the Workshop, enabling them to better understand the role and functions of the Office⚙️.

The Assistant Ombudsman, Mr Kenny Tang, attended the Workshop to engage with students. He encouraged more young people to actively participate in public affairs and to understand the importance of good governance. He emphasised that by working together, we will build a better, higher-quality society and contribute to the development of the motherland and Hong Kong.

The three strategic focuses🎯championed by the Ombudsman, Mr Jack Chan, and the results achieved in the past year were highlighted. The Workshop also shared how the Office fosters a positive complaint culture💡and raises governance standards through promoting mediation and inter-departmental collaboration. The young students were actively engaged in the question-and-answer session. The Office is committed to promoting and deepening the work on youth affairs. In 2026/27, we will continue to organise similar activities, providing more opportunities for students to enhance their understanding of the Office’s work .

#申訴專員公署 #公共行政 #正面申訴文化 #調解

27/03/2026

【📢申訴專員學院為區議員舉行「公共行政與你」講座💬】

申訴專員公署轄下香港國際申訴專員學院今日首次走入社區🏛️，喺禮頓山社區會堂舉辦首場講座👩‍🏫 ，目的係向區議員同議員助理介紹公署嘅職能同工作⚙️，等佢哋向市民提供協助嘅時候更能掌握公署點樣處理市民嘅申訴🔍，為佢哋解決困難。講座由公署總調查主任主講，重點闡述申訴專員陳積志為公署提出嘅三大策略性方向同工作成果🎯，透過倡導調解同跨部門協作🤝，推廣正面申訴文化，積極促進良政善治，防範行政失當，切實排解市民嘅憂難💡，從而增加市民嘅幸福感同獲得感✨。

為方便議員同助理參與，講座共設兩場，下一場會喺五月舉行📅。兩場講座反應都十分踴躍👏，一共吸引超過300名區議員同議員助理報名參與，同公署進行互動交流。

【📢Ombudsman Academy holds “Public Administration and You” seminar for District Council members💬】

The Hong Kong International Ombudsman Academy under the Office of The Ombudsman today held its first community seminar👩‍🏫 at the Leighton Hill Community Hall🏛️. The seminar, titled “Public Administration and You” aimed to brief District Council members and their assistants on the Office’s functions and work⚙️, enabling them to have a better grasp of the Office’s procedures for complaint handling🔍 and resolving problems faced by members of the public. Presented by a Chief Investigation Officer, the seminar highlighted the three strategic focuses championed by the Ombudsman, Mr Jack Chan, and the results obtained🎯. By pressing ahead at full steam with mediation, interdepartmental collaboration🤝 and the promotion of a positive complaint culture, the Office strives to foster good governance, prevent maladministration and effectively address public grievances💡, thereby enhancing the public’s sense of happiness and fulfilment✨.

In addition to today’s seminar, a second session is being organised to facilitate broad participation by District Council members and their assistants. The next session is scheduled for May📅. The response has been enthusiastic👏, with more than 300 participants signing up for the two sessions to engage in interactive discussions and exchanges.

#申訴專員公署 #香港國際申訴專員學院 #區議會 #公共行政 #正面申訴文化

13/03/2026

【申訴專員學院到訪中大（深圳）舉行主題演講💬 】

公署轄下嘅香港國際申訴專員學院日前首次喺內地舉行主題演講🎙️，應香港中文大學（深圳）國情教育部邀請，公署兩名總調查主任擔任「形勢與政策系列」專題講座嘅主講嘉賓，向一班青年大學生介紹公署嘅職能同工作⚙️。講座聚焦申訴專員陳積志提出嘅三大策略性方向同公署嘅年度工作成果🎯，又分享處理申訴嘅實務經驗，透過倡導調解同跨部門協作，推廣正面申訴文化，積極促進良政善治。

講座反應熱烈，吸引近百名本科生同研究生參與，大家踴躍發問🙋🏻‍♂️，亦透過同學院代表交流互動，進一步加深對香港公共行政同申訴文化嘅認識📝，充分展現香港同內地嘅融洽交流🤝。

【Ombudsman Academy visited CUHK-Shenzhen to deliver keynote lecture💬】

The Hong Kong International Ombudsman Academy (HKIOA) of the Office recently delivered the first keynote lecture🎙️ across the border. Invited by the Division of Civil Education, The Chinese University of Hong Kong, Shenzhen, two Chief Investigation Officers of the Office served as guest speakers at a serial lecture under the course “Society and Public Policy in Contemporary China”, briefing young university students on the Office’s functions and powers⚙️. The three strategic focuses championed by the Ombudsman, Mr Jack Chan, and the results obtained in the past year were highlighted🎯. The lecture also shared practical cases of complaint handling and discussed how the Office fosters a positive complaint culture and raises governance standards through promoting mediation and inter-departmental collaboration.

The lecture was well received and attended by nearly 100 undergraduate and postgraduate students. Apart from actively engaging in the question-and-answer session🙋🏻‍♂️, they also interacted with HKIOA representatives to deepen their understanding of Hong Kong’s public administration and complaint culture📝. It was a fruitful event fully demonstrating the vibrant connection between Hong Kong and the Mainland🤝.

#申訴專員公署 #香港國際申訴專員學院 #香港中文大學深圳 #公共行政 #正面申訴文化 #兩地交流

03/03/2026

【申訴專員與澳門廉政專員會面深化兩地聯繫💬】

澳門廉政專員歐陽湘今日率團到訪申訴專員公署，同申訴專員陳積志、三位助理申訴專員會面👥，進一步加強兩地聯繫。

陳專員喺會上簡介公署嘅三大策略性方向同年度工作成果📚，更表示積極透過香港國際申訴學院推動調解同跨部門協作，促進公共行政創新同變革🏛️。雙方就公共行政監察同申訴處理方面深入交流，互相借鑒經驗📝。

作為國際監察專員協會同亞洲監察專員協會成員，香港申訴專員公署期望同澳門廉政公署攜手深化與各地監察機構嘅聯繫同合作🤝，發揮「背靠祖國、聯通世界」嘅獨特優勢💡，進一步推動優質公共行政發展，提升監察水平及協同效能。

【Ombudsman meets with Commissioner Against Corruption of Macao to strengthen bilateral cooperation💬】

The Ombudsman, Mr Jack Chan, today received a delegation led by the Commissioner Against Corruption of the Macao Special Administrative Region, Ms Ao Ieong Seong, with a meeting held together with three Assistant Ombudsmen to reinforce bilateral ties👥.

During the meeting, Ombudsman Chan briefed the delegation on the Office’s three strategic focuses and the results achieved in the past year📚, highlighting our efforts through the Hong Kong International Ombudsman Academy to promote mediation and inter-departmental collaboration, with a view to driving innovation and reform in public administration🏛️. The two parties also engaged in in-depth discussions and shared experience in monitoring public administration and handling complaints📝.

As a member of the International Ombudsman Institute and the Asian Ombudsman Association, The Ombudsman of the Hong Kong Special Administrative Region expects to work closely with our Macao counterpart to strengthen global ties and cooperation within the ombudsman community🤝 by leveraging our distinctive advantage of having strong support from the motherland and close connection with the world💡. The meeting reaffirmed a shared commitment to advance quality public administration, raise supervision standards and foster greater synergy.

#申訴專員公署 #澳門廉政公署 #公共行政 #兩地交流

27/02/2026

【公署招聘 | 新力軍WANTED📢 】

申訴專員公署將會喺3月份招聘新一批👉🏻助理調查主任👈🏻👩🏻‍💼，誠邀有志投身公共事務、推動良好公共行政⚙️，特別對調解同調查工作🔍有興趣嘅年輕人加入公署團隊🔥！應屆畢業生都歡迎申請！📅申請日期︰2026年3月2日至3月31日，記得把握機會啦！

另外，為咗鼓勵更多大專學生認識同親身體驗公共事務，公署喺今年6月至8月會首次推出暑期實習計劃🌟，宜家已經開始接受申請啦！如果你想趁暑假裝備自己，成為公署嘅實習生👩‍💻👨‍💻，就唔好錯過啦！我哋嚟緊仲會去到多間大專院校進行職業展覽📣，歡迎各位同學仔同公署人員面對面交流💬，了解更多公署嘅職能同工作💡。

📌即刻上公署網站🌐，瀏覽最新招聘詳情👇
https://www.ombudsman.hk/whoweare/

【We’re hiring | Fresh talent WANTED 📢】

The Office of The Ombudsman is hiring a new batch of 👉🏻Assistant Investigation Officers👈🏻👩🏻‍💼in March. We are looking for young talents who want to build a career in public affairs, help promote good public administration⚙️, and are interested in exploring mediation and investigation work🔍. Fresh graduates are welcome to apply! 📅Application period: 2 to 31 March 2026. Don’t miss out!

This summer, we are launching an internship programme for the first time, running from June to August, to encourage more tertiary students to enhance their learning of and gain practical experience in public affairs🌟. Applications are now open! If you would like to make the most of your summer break and join us as an intern👩‍💻👨‍💻, seize the opportunity! Catch us also at career fairs📣 across tertiary institutions and meet our officers face-to-face💬 at our booth to discover more about the Office’s functions and operations💡.

📌Visit our website🌐 for the latest recruitment details👇
https://www.ombudsman.hk/whoweare/?lang=en

#申訴專員公署 #人才招聘 #助理調查主任 #暑期實習計劃 #公共行政 #工作機會 #職業展覽

23/02/2026

【展開主動調查行動】香港人口持續高齡化🧓👵，為護老護殘帶嚟社會關注同壓力，政府喺推動樂齡科技應用同普及方面嘅成效又係點呢？

樂齡科技嘅產品種類多元，例如電動輪椅、扶抱器具、智能陪伴機械人🤖等，唔止可以改善同提升長者嘅生活質素，亦可以減輕照顧者嘅壓力。不過，喺香港嘅普及性仍然偏低📉，市民對相關嘅產品認識唔多，資訊亦有限，甚至連有關基金資助嘅產品都未被充分使用。

申訴專員陳積志表示，面對高齡化挑戰，將創新科技融入安老同康復服務係大勢所趨✨。樂齡科技不但可以提升長者自我照顧能力，加強佢哋同社會嘅連繫，仲有助紓緩照顧者嘅壓力。因此，公署決定展開主動調查行動🕵️‍♂️，審研社會福利署推動應用樂齡科技措施嘅成效，包括有關基金嘅使用情況💰、不同服務單位嘅實際應用⚙️、對相關措施嘅監察同支援👥、跨機構或跨界別嘅協作🤝等，希望提出改善建議，令樂齡科技嘅應用更完善同普及，真正走入長者生活。💪

如果你哋喺呢方面都有意見想表達💬，歡迎喺2026年3月23日或之前透過電郵📩話我哋知：[email protected]

【Launch of Direct Investigation Operation】In Hong Kong, the continuously ageing population🧓👵 has raised concerns about the care of elderly persons and persons with disabilities, exerting pressure on society. Against this backdrop, we will examine the Government’s effectiveness in promoting and broadening the application of gerontechnology.

Gerontechnology encompasses a wide range of products, including electric wheelchairs♿, assistive lifting devices, and companion robots🤖, which enhance the quality of life for elderly persons while alleviating the burden on carers. The pe*******on of gerontechnology in Hong Kong, however, remains at a relatively low level📉, with a lack of public knowledge on gerontechnology products. Moreover, limited product information have led to the underutilisation of items supported by the relevant fund.

The Ombudsman, Mr Jack Chan, noted that in addressing the challenges of an ageing society, integrating innovative technology into elderly and rehabilitation services has become inevitable✨. Gerontechnology not only enhances the self-care abilities of the elderly but also strengthens their social connections, while at the same time, reducing the burden on carers. Hence, the Office has decided to launch a direct investigation operation 🕵️‍♂️to examine the effectiveness of Social Welfare Department’s measures to promote the application of gerontechnology. The investigation will cover the utilisation of the relevant fund💰, the actual adoption of gerontechnology across different service units⚙️, the Department’s monitoring and support of relevant initiatives, as well as its collaboration with other organisations🤝. We will make recommendations for improvement, with a view to enhance and broaden the application of gerontechnology, thereby providing genuine support to the lives of elderly persons.💪

We welcome your views 💬on this topic via email 📩([email protected]) by 23 March 2026.

#申訴專員公署 #主動調查行動 #社會福利署 #樂齡科技 #長者支援

05/02/2026

【主動調查行動報告】涉及醫生嘅投訴處理數以年計、個案長期積壓，相關投訴處理機制有待改善⚙️

香港醫務委員會（醫委會）拖延處理一單投訴，歷時15年未審，秘書處未能交代延誤原因，醫委會一度決定永久擱置個案，引發社會高度關注。申訴專員陳積志今日就衞生署轄下醫委會秘書處就投訴處理所提供嘅支援同成效、衞生署嘅相關監管發表主動調查行動報告。喺調查過程中，公署同時發現醫委會現行嘅處理投訴機制有唔少系統性管理同運作上嘅問題。

公署調查主要發現︰
◾2020至2025年間，超過75%醫療投訴個案喺5年內完成；有4%更要10至15年先完成處理
◾截至上年年底，有895宗投訴未完成處理，更有個案接獲後7年仲喺偵委會初步考慮階段，積壓個案嚴重
◾衞生署喺評核秘書處人員嘅工作表現時未有徵詢醫委會，反映雙方溝通不足，甚至權責不清
◾醫委會喺2024年主動檢視個案積壓情況，其後推出一系列改善措施

公署向衞生署提出咗 21項改善建議，已獲當局全部接納，期望當局同醫委會釐清監督角色同權責，維繫社會對本港醫療規管制度嘅信心🔍。

💡重點建議包括：
✅促請秘書處支援醫委會制訂行政指引，確保投訴處理機制有效運作
✅促請醫委會考慮精簡程序，提升研訊效率
✅促請醫委會加強對秘書處嘅監督同人員管理
✅考慮增加醫委會業外委員比例
✅完善法例，加強覆檢機制

Click呢度睇調查報告詳情啦：
https://www.ombudsman.hk/ourworkandreports/

【Direct Investigation Operation Report】Urgent improvements to complaint handling mechanism are called for to clear the backlog and prevent complaints against medical practitioners from dragging on for years⚙️

It has come to the attention of the Office that the Medical Council of Hong Kong (“MCHK”) delayed the handling of a complaint for 15 years, while its Secretariat was unable to explain the delay. At one point, MCHK even decided to stay the proceedings permanently, triggering significant public concern. The Ombudsman, Mr Jack Chan, today announced the results of a direct investigation operation into the effectiveness of administrative support provided for complaint handling by the Secretariat of MCHK under the Department of Health (“DH”), and DH’s regulatory role. During our investigation, we also found systemic issues in the management and operation of MCHK’s complaint handling mechanism.

Our investigation revealed that:
◾Between 2020 and 2025, more than 75% of medical complaints were completed within five years, but 4% took 10 to 15 years
◾A serious backlog of 895 cases at the end of 2025, including case still at the initial consideration stage by the Preliminary Investigation Committee seven years after being received by MCHK
◾DH conducted the performance appraisals of Secretariat staff without consulting MCHK, indicating a lack of communication between them and even unclear delineation of powers and responsibilities
◾In 2024, MCHK proactively reviewed its backlog status and introduced a series of improvement measures

We made 21 recommendations to DH, calling on the authorities and MCHK to clarify their supervisory roles and responsibilities, with an aim of upholding confidence in the regulatory system over the healthcare sector in Hong Kong🔍. All recommendations have been accepted by the government.

💡Our key recommendations include:
✅ Urging the Secretariat to support MCHK’s formulation of administrative guidelines to ensure the effective operation of its complaint handling mechanism
✅ Urging MCHK to consider streamlining procedures to improve the efficiency of inquiries
✅ Urging MCHK to step up the supervision and management of Secretariat staff
✅ Considering an increase in the proportion of lay members in MCHK
✅ Enhancing the legislation to strengthen the review mechanism

🔗Click here to view the full report:
https://www.ombudsman.hk/ourworkandreports/?lang=en

#申訴專員公署 #主動調查行動報告 #衞生署 #香港醫務委員會 #秘書處 #醫療投訴

22/01/2026

【📢 申訴專員公署參與 #教育及職業博覽2026 推出暑期實習計劃 ✨】
申訴專員公署今日起一連四日喺會展舉行嘅「教育及職業博覽2026」設置展位，推廣公署嘅職能⚙️同工作成果🎯，當然仲有招聘資訊💼。公署今年更首度推出✨暑期實習計劃✨，有意體驗公署工作同投身公共服務嘅大專學生👨‍💼👩‍💼記得密切留意！

申訴專員陳積志亦親身到場參觀，仲同參觀人士互動交流💬。陳專員希望鼓勵更多年輕人積極參與公共事務，了解良政善治嘅重要，推動正面申訴文化🌱，為社會同國家嘅發展作出貢獻💡。

公署展位內容豐富多元🥳，仲有精美紀念品派發，送完即止。想了解更多公署嘅職位資訊，就快啲把握時間嚟參觀啦！🔥👇🏻👇🏻

📅開放時間：
📌 1月22日至24日 (星期四至六)｜10:00 a.m. - 7:00 p.m.
📌 1月25日 (星期日)｜10:00 a.m. - 6:00 p.m.
📍地點：香港會議展覽中心展覽廳1D
🔍展位：1D-C26
🔸免費入場🔸

💬專題講座：
💡主題：申訴專員公署致力推動良政善治
📍地點：香港會議展覽中心展覽廳1D職業廣場
📅日期：1月24日 (星期六)
⏰時間：1:30 p.m. – 2:00 p.m.

【📢 Ombudsman joins Education & Careers Expo 2026 and launches Summer Internship Programme ✨】
The Office of The Ombudsman is running a booth at the Education & Careers Expo 2026 from today for four consecutive days to introduce its functions and work results, as well as recruitment information. This year, we will launch our first ever Summer Internship Programme. It is a great opportunity for tertiary students interested in gaining hands-on experience and pursuing a career in public service, so be sure to stay tuned!

The Ombudsman, Mr Jack Chan, visited the venue and engaged with visitors. Ombudsman Chan aspired to encourage more young people to actively participate in public affairs and understand the importance of good governance, and to promote a positive complaint culture. He considered the youth are the driving force behind the development of society and our motherland.

The Office’s booth features a wide range of content, and exclusive souvenirs are distributed while stocks last. For further details on the Office’s job vacancies, drop in and check us out!

📅 Opening hours:
📌 22-24 January (Thu - Sat) | 10:00 am – 7:00 pm
📌 25 January (Sun) | 10:00 am – 6:00 pm
📍Venue: Hall 1D, HKCEC
🔍Booth: 1D-C26
🔸Free Admission🔸

💬 Themed seminar:
💡 Topic: The Office of The Ombudsman promotes good governance
📍 Venue: Careers Forum, Hall 1D, HKCEC
📅 Date: 24 January (Sat)
⏰ Time: 1:30 pm – 2:00 pm

#教育及職業博覽 #申訴專員公署 #暑期實習計劃 #正面申訴文化 #公共行政 #工作機會

08/01/2026

【主動調查行動報告】香港山多平地少，加上出現極端天氣越嚟越頻密🌧️⛰️，唔做好防治山泥傾瀉嘅工作，隨時危害到市民大眾嘅生命同財產安全！🤯

憑藉土木工程拓展署（土拓署）多年來嘅努力，特別係現屆政府嘅多項前瞻性措施🛡️，本港嘅山泥傾瀉風險📉已經大幅度降低。不過針對相關政府部門就天然山坡同政府人造斜坡嘅安全管理，公署認為仲有進一步提升嘅空間。

公署翻查本港過往35年嘅山泥傾瀉事故數據，做咗7次實地視察🔍，發現到近10年（2015–2024）平均每年都有約214宗山泥傾瀉事故，而超過40%涉及政府人造斜坡，天然山坡佔約25%，當中：

◾大部分涉及嚴重事故嘅天然山坡，在事故前都未被納入長遠防治山泥傾瀉計劃，或即使已納入計劃，但事故前仍未開展鞏固工程
◾政府人造斜坡發生事故嘅比率竟較私人人造斜坡高1至3倍⚠️
◾部分政府人造斜坡3年內重複發生事故，令人對潛在事故風險同結構安全🧱有疑慮

公署今日就政府嘅防治山泥傾瀉工作同對政府人造斜坡嘅管理，發表主動調查行動報告，向土拓署、地政總署、路政署、水務署同建築署提出共32 項改善建議，獲部門全部接納✅。

💡重點建議包括：
✅加快為潛在風險較高嘅天然山坡開展風險緩減工程 📊
✅審視政府同私人人造斜坡事故比率差異嘅原因，制訂應對措施
✅優化政府人造斜坡嘅維修同管理機制，提升防災效能
✅善用人工智能同大數據分析，部署事故應對工作🤖
✅共用中央斜坡維修資料庫同「智慧斜坡記錄冊」加強數據分析📗

🔗Click呢度睇調查報告詳情啦：
https://www.ombudsman.hk/ourworkandreports/

【Direct Investigation Operation Report】Hong Kong is characterised by its hilly terrain and scarcity of flat land. With extreme weather becoming more frequent 🌧️⛰️, landslide prevention and mitigation are crucial for safeguarding public lives and property🤯.

Thanks to the continuous efforts of the Civil Engineering and Development Department (“CEDD”) over the years, coupled particularly with a range of forward looking measures introduced by the current-term Government🛡️, the landslide risk in Hong Kong📉 has been substantially lowered. Nevertheless, the Office considers there is still room for further improvement in the safety management of natural hillside catchments and government man-made slopes.

After reviewing over 35 years of landslide data and conducting seven site inspections🔍, the Office found that an average of about 214 landslides occurred every year in the past decade (2015–2024), including over 40% involving government man-made slopes and around 25% involving natural hillside catchments. In particular:

◾a majority of natural hillside catchments involved in serious incidents had not been included in the Landslip Prevention and Mitigation Programme before the incidents, or no reinforcement works had been commenced even if they had already been so included
◾the failure rate of government man-made slopes was higher than that of private man-made slopes by one to three times⚠️
◾some government man-made slopes were involved in repeated incidents within three years, raising concerns about potential risks and structural safety🧱

The Office announced today a direct investigation operation report on the Government’s landslide prevention and mitigation work and its management of government man-made slopes. All the 32 recommendations made to CEDD, the Lands Department, the Highways Department, the Water Supplies Department and the Architectural Services Department have been accepted by these departments✅.

💡Key recommendations include:
✅expediting risk mitigation works for natural hillside catchments with higher potential risks 📊
✅examining the underlying causes of the different failure rates between government and private man-made slopes, and formulating counter-measures
✅optimising the mechanism for maintenance and management of government man-made slopes for more effective prevention of incidents
✅ leveraging artificial intelligence and big data analytics for better preparation of response actions🤖
✅ sharing data through the Centralised Slope Maintenance Database and the Smart Slope Catalogue to enhance data analytics📗

🔗Click here to read the full report: https://www.ombudsman.hk/ourworkandreports/?lang=en/

#申訴專員公署 #主動調查行動報告 #土木工程拓展署 #地政總署 #路政署 #水務署 #建築署 #山泥傾瀉 #斜坡管理

07/12/2025

【申訴專員及公署人員齊心履行公民責任於選舉日踴躍投票🗳️】

第八屆立法會換屆選舉今日舉行，申訴專員陳積志及公署人員全力支持選舉，並已履行公民責任，投下手上重要一票。陳專員期望新一屆立法會議員能夠凝聚力量，協助特區政府推動良政善治，積極改革創新，完善社會治理和改善民生福祉，攜手建設更美好的香港。

【Ombudsman and his staff united in fulfilling civic responsibility by actively casting votes🗳️ on election day】

The Eighth Legislative Council General Election was held today. In full support of the election, the Ombudsman, Mr Jack Chan, and his staff dutifully fulfilled civic responsibility by casting their important votes. Ombudsman Chan expressed his expectation that the newly elected Legislative Council members will unite their efforts to assist the Hong Kong Special Administrative Region Government in advancing good governance, driving reform and innovation, strengthening public administration and enhancing the well-being of the community. He called on all stakeholders to work hand in hand in building a brighter future for Hong Kong.

#申訴專員公署 #2025立法會換屆選舉 #踴躍投票

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Telephone

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Website

http://www.ombudsman.hk/

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