香港申訴專員公署 (Office of The Ombudsman, Hong Kong)

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香港申訴專員公署 (Office of The Ombudsman, Hong Kong)

申訴專員公署官方專頁
Official page of Office of The Ombudsman We reserve the right to ban or block users who repeatedly violate the above guidelines.

申訴專員公署Facebook專頁主要向公眾介紹公署的工作及活動，並非查詢及申訴渠道，如有需要，請循以下途徑與公署聯絡︰

●　查詢及申訴熱線︰2629 0555
●　傳　真︰2882 8149
●　查詢電郵︰[email protected]
●　申訴電郵︰[email protected]
●　填寫網上表格：https://www.ombudsman.hk/onlinecomplaintform/
●　親臨公署*／郵寄信件︰香港干諾道中168-200號信德中心招商局大廈30樓
（*請瀏覽公署網頁參閱我們接見市民的安排︰https://www.ombudsman.hk/contact_us/）

市民可在本專頁留言分享，但公署不會逐一回應留言，亦不會為他人發表內容的準確性或可靠性，負上任何責任或保證。

任何粗言穢語、涉及人身攻擊、暴力或威脅、欺凌或騷擾、辱罵或侮辱、政治或宗教宣傳、色情、侵犯私隱、非法活動、違反知識產權、內容大量重複或廣告推廣等留言將會被刪除。

在申訴專員的保密原則下，涉及申訴個案內容或任何個人資料的留言將會被刪除。

本署保留權利禁止或封鎖屢次違規的用戶。

This page features the work and events of the Office of The Ombudsman, not a channel for enquiries and complaints. Please contact us via the following channels if necessary:

●　Enquiry and Complaint Hotline: 2629 0555
●　Fax: 2882 8149
●　Enquiry email address: [email protected]
●　Complaint email address: [email protected]
●　Online Form: https://www.ombudsman.hk/onlinecomplaintform/?lang=en
●　Postal address or contact us in person: 30/F, China Merchants Tower, Shun Tak Centre,168-200 Connaught Road Central, Hong Kong
(Please visit the Office's website for the arrangement of our reception counter service at https://www.ombudsman.hk/contact_us/?lang=en)

We appreciate comments from members of the public on this fan page, but we will not be able to give feedback on each and every comment. We provide no guarantee and disclaim any responsibility for the accuracy or reliability of any third-party content. We may remove posts that are abusive, humiliating or disparaging in nature; involve personal attacks, suggest violence or threats, bullying or harassment, or illegal activities; contain political or religious propaganda, advertising or promotional messages, or obscenity; violate privacy or intellectual property rights, and posts that are excessively repetitive. Under the secrecy requirement of the Office, comments that contain complaint case information or any personal data would be deleted.

25/08/2026

【主動調查行動報告】為離世摯親盡快安放好骨灰，係對逝者嘅尊重🪦，亦可以幫助家人走出悲痛。不過若果錯過年度龕位申請，就可能要等接近一年⏳先可以再申請，好煎熬😢

公署今日就公眾骨灰龕位嘅編配發表主動調查行動報告，主要發現🔍︰
◾編配頻次︰曾咀「每月編配」龕位嘅試驗計劃早喺2020年推出，但直到2025年公署提出建議後，先擴展至其他骨灰安置所。假如可以逐步增加其他骨灰安置所龕位嘅編配頻次，就可以免卻市民等待每年一次編配📆
◾電子化申請︰透過網上平台或網上表格申請最快一日內可「自動批核」，用紙本或電郵申請則平均需時約50日處理，需加強鼓勵市民使用電子化服務📢
◾資訊散亂︰食環署網站同「身後事安排」專題網站嘅部分內容重疊📑

公署向食環署提出咗共19項改善建議，全部獲得接納，其中年度龕位編配已經喺8月開始縮短至每月一次。

💡其他重點建議包括：
✅加強推廣食環署網上平台同「2合1」綜合申請📱💻
✅探討使用科技提升審批效率
✅理順網站內容🌐

🔗Click呢度睇調查報告詳情啦：
https://www.ombudsman.hk/ourworkandreports/

【Direct Investigation Operation Report】To inter the ashes of a loved one without delay is a mark of respect and enables the family to heal. However, if it happened to miss the annual application exercise, the family might have to experience the ordeal of a long wait⏳ before the next application.

The Office today announced the results of a direct investigation operation into the allocation of public niches. Our major findings include:

◾Allocation frequency: While a pilot scheme for monthly allocation of niches in the Tsang Tsui Columbarium was introduced as early as 2020, it was not until we made the recommendation in 2025 did the Food and Environmental Hygiene Department (“FEHD”) extend it to other columbaria. If the allocation frequency for other columbaria had been progressively increased earlier, the long wait for the annual allocation could have been avoided📆
◾Electronic applications: Applications made via online platform or forms can be processed by “automatic approval” within one day at the earliest, while those made by paper forms or email take an average of around 50 days. It is necessary to step up encouraging the public to use electronic services
◾Disorganised information: Some overlapping content is found on FEHD’s website and the “After-death Arrangements” thematic website

The Office made 19 recommendations and they have been accepted by FEHD. FEHD has started conducting monthly allocation exercises since August.

Other key recommendations include:
✅ step up the promotion for using FEHD’s online platform and the service of “2 in 1 Integrated Application”
✅ explore the use of technology to enhance the efficiency of application processing
✅ align the content of websites

🔗Click here to read the full report:
https://www.ombudsman.hk/ourworkandreports/?lang=en

#申訴專員公署 #主動調查行動報告 #食物環境衞生署 #公眾骨灰龕位 #編配機制

19/08/2026

【暑期實習花絮 | 體驗公署多元職能⚙️】

公署嘅暑期實習計劃唔經唔覺已經過咗一大半，五位實習生喺呢段時間除咗參與自己所屬部門嘅工作，仲深入體驗到公署多元化嘅職能，開闊眼界👀，收穫滿滿！

📌新人培訓：深入了解公署申訴評審、申訴調查同主動調查三大部門嘅工作，認識申訴處理嘅流程同方式，仲透過角色扮演👩‍💼👨‍💼體驗調解嘅實務操作
📌青年交流活動：🎙️主持由公署同「共創明『Teen』計劃」合作舉辦嘅工作坊，向年青學員介紹公署嘅角色同職能，推廣正面申訴文化💡
📌主動調查會議：親身感受公署同事開會實況🖊️，就主動調查課題發表意見💬，喺討論中汲取寶貴知識
📌實地考察：走出辦公室，進行外展視察同資料搜集🔍，第一身觀察實況

經過呢一個幾月嘅親身實踐，相信每位實習生都對公署嘅使命同公共行政有更深嘅體會。暑期實習踏入尾聲，大家一齊期待佢哋嘅最後成果！✨

【Summer internship highlights | Exploring the Office’s diverse functions⚙️】

With the Office’s summer internship programme more than halfway through, our five interns have gained deeper experience in the Office’s diverse functions through working in their respective divisions, broadened their horizons👀 and greatly benefited them.

📌 Induction training: Gained insight into the Office’s three major areas of work, namely Complaints Assessment, Complaints Investigation and Direct Investigation, learned about complaint handling procedures and modes, and participated in mediation role‑play👩‍💼👨‍💼
📌 Youth engagement activity: 🎙️Hosted a workshop, jointly organised by the Office and the Strive and Rise Programme, to introduce young participants to the Office’s role and functions and promote a positive complaint culture💡
📌 Direct investigation meetings: Sat in on Office meetings🖊️, shared their views on direct investigation topics💬, and acquired valuable practical knowledge
📌 Site visits: Stepping beyond the office, conducted site inspections and collected data🔍 to gain first-hand experience

We believe that after over a month of hands-on experience, each intern has developed a deeper understanding of the Office’s mission and public administration. As the summer internship draws to a close, we look forward to seeing their overall achievements!✨

#申訴專員公署 #暑期實習計劃 #正面申訴文化 #青年工作

06/08/2026

【展開主動調查行動🔍】流動圖書館🚌、「喜」動圖書館同自助圖書站係方便市民隨時隨地借書睇書📚，推廣全民閱讀。但如果選址同服務時間唔夠便利同貼地，又點樣將閱讀帶入社區同真正融入市民日常？

康樂及文化事務署（康文署）除咗一般固定圖書館外，仲設有流動圖書館、「喜」動圖書館，同埋提供24小時服務嘅自助圖書站，希望更利便大眾享用圖書館服務。不過，公署發現唔少流動圖書館不時暫停服務🚫，停泊位置📍同服務時間亦似乎未能配合市民需要；「喜」動圖書館嘅到校活動次數亦偏低；更有唔少意見反映希望可以增設多啲自助圖書站。初步觀察反映出康文署喺相關服務上仲有改善同提升嘅空間✅。

申訴專員陳積志表示，📖閱讀唔單止可以提升個人素養，隨着國家「十五五」規劃指要「深化全民閱讀活動，推進書香社會建設」，全民閱讀已提升至國家戰略層面。因此，公署決定展開主動調查行動，詳細審研康文署流動圖書館、「喜」動圖書館同自助圖書站嘅服務規劃📋、設施維修保養⚙️、科技應用📱同推廣宣傳📢等工作；同時審視一下點樣善用呢啲設施，將閲讀推廣至學生、弱勢社群、少數族裔等不同群組，切實將閱讀融入市民嘅日常生活📚。

如果你哋對呢方面有任何意見💬，歡迎喺2026年9月7日或之前透過電郵同我哋分享📩：[email protected]

【Launch of Direct Investigation Operation🔍】Mobile libraries🚌, Library-on-Wheels and self-service library stations are meant to make borrowing books easier for the public📚, thereby promoting reading for all. Yet if their service points and hours are not sufficiently convenient or user-friendly, how can these facilities foster the integration of reading into our communities and everyday live?

In addition to static libraries, the Leisure and Cultural Services Department (“LCSD”) operates mobile libraries, Library-on-Wheels, and 24-hour self-service library stations to ensure more convenience for the public. However, the Office notes that mobile library services are occasionally suspended🚫, while their service points📍and hours don’t seem to fit what the public needs. The number of school visits by Library-on-Wheels is low, and there are calls for more self-service library stations. Preliminary observations suggest that LCSD still has room to improve these services✅.

The Ombudsman, Mr Jack Chan, said that📖 reading enriches the minds of individuals. With the National 15th Five-Year Plan proposing to foster a love of reading among the public and advance the development of a society steeped in a culture of reading, nationwide reading has been elevated to a national strategic level. In this light, the Office has decided to launch a direct investigation operation to examine the services of LCSD’s mobile libraries, Library-on-Wheels and self-service library stations, covering service planning📋, facility maintenance⚙️, technology application📱 and promotion and publicity initiatives📢. The Office will also explore how these facilities can be leveraged to promote reading among students, underprivileged communities and ethnic minorities, so that reading genuinely integrates into everyday life📚.

We would like to hear your views on this topic. Please 📩email us at [email protected] by 7 September 2026.

#申訴專員公署 #主動調查行動 #康文署 #流動圖書館 #喜動圖書館 #自助圖書站 #十五五規劃 #全民閱讀

04/08/2026

【申訴專員學院接待「深港兩地廉潔治理」培訓班代表團深化兩地交流合作🤝】

香港國際申訴專員學院今日接待「深港兩地廉潔治理」專題培訓班，延續兩地在公共行政監察領域的緊密交流💬。培訓班代表團包括20名來自深圳市紀律檢查委員會、深圳市監察委員會同相關部門嘅官員。「深港兩地廉潔治理」專題培訓班連續兩年到訪公署👏。

交流工作坊由助理申訴專員余嘉敏主持，向代表團介紹公署嘅職能⚖️，以實例分享處理申訴同運用調解嘅實務經驗，並講解如何透過主動調查行動提出建議🔍，改善公共行政流弊。她亦簡介公署靈活運用內部資源成立香港國際申訴專員學院💡，致力促進區域同國際交流合作🌍，推廣正面申訴文化同防範行政失當理念✨。代表團成員積極參與答問同討論環節，雙方就兩地監察機制等方面交換意見同經驗💬。

【Hong Kong International Ombudsman Academy welcomes delegation of Shenzhen Training Programme to deepen cross-border cooperation🤝】

The Hong Kong International Ombudsman Academy (“HKIOA”) today received a delegation of Shenzhen Training Programme “Incorruptible Governance in Shenzhen and Hong Kong”, maintaining close exchanges💬 between the two regions regarding the supervision of public administration. The delegation comprised 20 officials from the Shenzhen Municipal Commission for Discipline Inspection, the Shenzhen Municipal Commission of Supervision and relevant departments. The Training Programme has organised a visit to the Office of The Ombudsman for two consecutive years👏.

The Assistant Ombudsman, Ms Carmen Yu, hosted an exchange workshop to brief the delegates on the Office’s functions⚖️. Through case studies, she shared hands-on experiences in handling complaints and using mediation, and elaborated on how recommendations are made following direct investigation operations 🔍to rectify deficiencies in public administration. She also outlined how the Office established the HKIOA through flexible allocation of internal resources💡. The HKIOA is dedicated to promoting regional and international liaison and cooperation🌍, as well as fostering a positive complaint culture and the concept of maladministration prevention✨. The delegates actively participated in the question-and-answer and discussion session, during which both parties exchanged views and experiences on the supervisory mechanisms in the two regions💬.

#申訴專員公署 #香港國際申訴專員學院 #公共行政 #深港合作

24/07/2026

【🌱暑期實習計劃啟動 | 專員同實習生傾吓偈🗣️】

公署首度舉辦嘅暑期實習計劃✨已經開始啦！今次實習計劃反應十分熱烈🔥，超過140名本地大學生應徵，經遴選後，公署最終揀選咗5位成為實習生👦🏻👧🏻。

🎓實習生第一日獲安排參與開學禮🎉，同申訴專員陳積志近距離交流💬。專員逐一了解佢哋參與今次實習嘅初衷同期望，更勉勵佢哋要積極參與公共事務，了解良政善治嘅重要，一齊攜手推動正面申訴文化，為社會同國家嘅發展貢獻青年力量💪🏻。

實習生之後獲派到公署嘅唔同部門展開實習，包括主動調查部、申訴調查部、外務組同IT組。喺頭兩星期嘅實習期間，佢哋參與咗公署同專家顧問團嘅交流活動，親身聽到專員分享公署嘅年度工作成果，更從中汲取顧問們嘅精闢見解；透過專員同立法會議員嘅年度會議，又進一步認識到公署嘅具體運作，收穫滿滿👏🏻。

想知多啲實習計劃嘅最新動態、同學仔有咩精彩體驗，就要密切留意我哋嘅更新啦！

【🌱Summer internship programme kicked off | Ombudsman chatted with interns 🗣️】

The Office’s first summer internship programme is in full swing✨. It drew enthusiastic responses🔥from more than 140 local university students, with five selected as interns after a rigorous process👦🏻👧🏻.

At the opening ceremony🎉held on the first day of the programme,🎓the interns interacted closely with the Ombudsman, Mr Jack Chan💬. Talking with each of them, Mr Chan heard about their motivations and expectations for joining the programme. He also encouraged them to actively participate in public affairs, recognise the importance of good governance, and work together to foster a positive complaint culture, thereby contributing their youthful energy to the development of society and the country💪🏻.

The interns were then assigned to the Office’s Direct Investigation Division, Complaints Investigation Division, External Relations Section and Information Technology Section. During the first two weeks, they joined the Office’s engagement activity with advisers, hearing first-hand the Ombudsman’s sharing on the Office’s annual work results and the advisers’ professional views. Through the Ombudsman’s annual meeting with Legislative Council members, they gained plenty of insights and further deepened their understanding of the Office’s operations👏🏻.

Stay tuned for more updates on the internship programme and the interns’ rewarding experiences!

#申訴專員公署 #暑期實習計劃 #正面申訴文化 #青年工作

21/07/2026

【展開主動調查行動🔍】水費帳戶結束咗仲竟然照樣有人用水？非法取水行為絕對唔可以掉以輕心🚨！如果冇妥善嘅監察同執法支援，令違法用水未能得到適時制止，唔止造成公帑損失，仲會浪費寶貴嘅食水資源🚰！

據水務署估算，香港每年未經授權嘅用水量相當於8,000多個標準泳池，少收水費多達9,000萬💰，其中包括無人承接帳戶期間嘅用水。喺原用戶通知結束帳戶後，如果無人承接，水務署理應喺限期後盡快安排截斷供水❌💧。不過有申訴個案顯示，水務署喺監察同跟進有關個案出現嚴重延誤⏳、截水行動唔夠積極，亦好少從非法取水嘅角度進行調查同檢控。有帳戶甚至幾年無人承接但依然持續錄得用水，反映現行機制有待改善⚙️。

申訴專員陳積志表示，公署高度關注水費帳戶結束後無人承接，但仍然長期有人用水嘅嚴重情況。呢啲行為可能已經觸犯咗《水務設施條例》⚖️所指嘅非法取水行為。公署決定展開主動調查行動，詳細審研水務署嘅相關跟進程序同指引係咪合適同足夠，並評估新監察機制嘅成效。

如果你哋喺呢方面都有意見想表達，歡迎喺2026年8月21日或之前透過電郵📧話我哋知：[email protected]

【Launch of Direct Investigation Operation🔍】Isn’t it strange that water consumption continues even after the account has been closed? Unlawful taking of water should not be taken lightly🚨. Without adequate monitoring and enforcement, such violations cannot be stopped in time, causing a loss of public funds and wasting precious fresh water resources🚰.

As estimated by the Water Supplies Department (“WSD”), a volume equivalent to 8,000 standard swimming pools of water is lost annually due to unauthorised use in Hong Kong, resulting in a shortfall of over $90 million💰in water charges. In particular, there are cases of water consumption when an account has no registered consumer. When a water account is terminated at the request of the former consumer, WSD should promptly arrange for disconnection of the water supply if no one takes up the account by the deadline❌💧. Yet some complaint cases revealed serious delays⏳ in WSD’s monitoring and follow-up process, where it failed to take proactive steps to disconnect the water supply, and seldom initiated investigation or prosecution from the perspective of unlawful taking of water. In certain cases, water consumption continued to be recorded for years without a registered consumer, highlighting the need to improve the current mechanism⚙️.

The Ombudsman, Mr Jack Chan, said that the Office is highly concerned about the serious problem of prolonged water consumption after accounts have been closed without a registered consumer, which may constitute an offence of unlawful taking of water under the Waterworks Ordinance⚖️. The Office has decided to launch a direct investigation operation to examine whether WSD’s relevant procedures and guidelines are appropriate and adequate, and whether its new monitoring mechanism is effective.

We would like to hear your views on this topic. Please email📧 us at [email protected] by 21 August 2026.

#申訴專員公署 #主動調查 #水務署 #水費帳戶 #非法取水

14/07/2026

【申訴專員同立法會議員嘅年度會議】

申訴專員陳積志今日出席同立法會議員嘅年度會議，簡介2025/26年度公署嘅工作進展、成果，闡述公署嘅工作理念同目標。喺會上，專員同議員就共同關注嘅課題交換意見，亦感謝議員對公署工作嘅支持。

過去一年，公署全力推行三大策略性方向，成績亮麗✨，重點成果包括：
✅高效處理申訴💬：完成處理5,012 宗申訴，成功調解 1,145 宗個案
✅促進跨部門協作👥：完成 5 宗涉及跨部門協作嘅主動調查行動及396 宗相關申訴個案
✅發揮主動監察效能🔍：完成10 項主動調查行動、 46 項全面調查，合共提出 573 項改善建議及912項觀點
✅深耕青年工作🌱：接觸超過 66,000 名年青人，廣泛推廣正面申訴文化
✅審慎理財💰：營運成本大幅減省因而儲備金增加$1,600萬

未來公署會繼續秉持獨立、客觀同公正嘅原則，積極主動監察，從源頭防範行政失當，全面強化香港嘅公共管治效能，為特區政府積極對接國家「十五五」規劃作出貢獻。

🔗更多詳情可瀏覽公署嘅新聞稿： https://www.ombudsman.hk/申訴專員向立法會議員簡介2025-26年度工作成果/

🔗大家亦可按以下連結到立法會網站重溫會議：https://webcast.legco.gov.hk/public/zh-hk?meetingid=M26070035

【Ombudsman’s annual meeting with Legislative Council members】

The Ombudsman, Mr Jack Chan, today attended an annual meeting with Legislative Council (“LegCo”) members to brief them on the progress and results of the Office’s work in 2025/26, with an overview of its work strategies and objectives. At the meeting, Mr Chan also exchanged views with LegCo members on issues of mutual concern and thanked them for their support of the Office’s work.

Over the past year, the Office has pressed ahead with three strategic focuses and achieved remarkable results✨. Key figures include:
✅ Efficient complaint handling💬: 5,012 complaints processed, of which 1,145 cases resolved by mediation
✅ Promoting inter-departmental collaboration👥: 5 direct investigation operations completed and 396 complaint cases processed involving inter-departmental collaboration
✅ Proactive supervision🔍: 10 direct investigation operations completed and 46 cases concluded by full investigation, out of which a total of 573 improvement recommendations and 912 observations were made
✅ Deepening youth engagement🌱: reached out to over 66,000 young people to foster a positive complaint culture
✅ Prudent financial management💰: substantial reduction in operating costs resulted in an increase of $16 million in reserves

Looking ahead, the Office will remain steadfast in its independence, objectivity and impartiality, dedicate its efforts to proactive supervision and preventing maladministration at source, comprehensively enhance the effectiveness of public governance, and contribute to the HKSAR Government’s proactive alignment with the 15th Five-Year Plan.

🔗Read our press release for more details: https://www.ombudsman.hk/ombudsman-briefs-legislative-council-members-on-work-results-of-2025-26/?lang=en

🔗 Watch the webcast playback on the LegCo website:
https://webcast.legco.gov.hk/public/en-us?meetingid=m26070035

#申訴專員公署 #年度立法會會議

09/07/2026

【公署人員與專家顧問聚首交流💬】

申訴專員陳積志尋日發表咗2025/26年度嘅申訴專員年報，更趁住呢個機會邀請公署嘅專家顧問，同公署首長級、總主任級人員聚首交流，分享上年度嘅豐碩工作成果✨。過去一年公署喺多個範疇都取得顯著成效，有效監察香港特區嘅公共行政並提出改善建議💡，為市民帶嚟實際裨益。

為咗更全面涵蓋唔同界別同專業，公署嘅專家顧問團隊已經增至18位成員👥。專員衷心感謝顧問團隊一直以嚟為公署提供寶貴意見同建議，顧問們嘅專業知識同豐富經驗，對公署監察同提升公共行政質素嘅工作⚙️，起着重要作用。

交流會嘅氣氛踴躍，專家顧問同公署人員積極互動，就唔同議題交換心得。公署未來會繼續同顧問團隊保持更緊密合作，廣納多元意見，加強監察效能，推動良好公共管治🤝。

【Engagement activity with advisers💬】

The Ombudsman, Mr Jack Chan, yesterday presented his 2025/26 Annual Report to the public, and marked the occasion by bringing together the Office’s advisers, along with directorate and chief officers, to exchange views and share the Office’s notable achievements last year✨. Over the past year, the Office achieved remarkable results in various areas and effectively monitored the public administration of the Hong Kong Special Administrative Region, bringing about improvements💡and tangible benefits for the public.

To cast the net wide for various sectors and professions, the Office’s team of advisers has expanded to 18 members👥. Mr Chan expressed his heartfelt gratitude to the advisers for their valuable insights and advice. Their professional knowledge and extensive experience are instrumental in facilitating the Office’s supervision⚙️ and enhancement of public administration.

The gathering featured lively exchanges between advisers and the Office’s staff on a range of issues. Going forward, the Office will continue to maintain closer collaboration with our advisers, drawing on a wide spectrum of insights to step up its supervisory role and promote good public governance🤝.

#申訴專員公署 #公共行政 #專家顧問團隊

08/07/2026

【2025/26申訴專員年報出爐 🎉】

喺申訴專員陳積志帶領下，公署積極配合特區政府施政，全力改善民生、配合國家發展。由專員着力推行嘅三個策略性方向🎯，喺2025/26年度再創佳績🌟
立即睇圖文包了解更多啦✨

🤝積極推動調解 | 成功調解 1,145宗申訴，迅速有效解決市民憂困💬

🏢促進跨部門同跨機構協作 | 完成396宗相關個案，提升行政效能⚙️

💡推動正面申訴文化 | 接觸超過66,000名年青人🌱 推廣正向態度

🔍完成10項主動調查行動、46個全面調查 | 合共提出573項建議💡

公署全體人員會繼續竭盡所能，推動創新改革，進一步加大監察力度👁️，提升公共管治效能；喺國家「十五五」規劃嘅強力支持下，積極發揮所長，更好融入同服務國家發展大局。

📖年報嘅精彩內容仲包括：
📌公署全年主要統計數字
📌專員回顧及展望
📌精選嘅個案撮要
📌公署對內對外嘅工作
📌財務報告

🔗Click呢度睇年報同新聞稿啦︰
https://www.ombudsman.hk/newsresources/

【2025/26 Annual Report of The Ombudsman is hot off the press! 🎉】

Under the leadership of the Ombudsman, Mr Jack Chan, the Office actively supports the policies of the Hong Kong Special Administrative Region Government, striving to improve people’s livelihood and align with national development. The three strategic focuses🎯 championed by the Ombudsman once again delivered remarkable results🌟 in 2025/26. Check out the infographic for more! ✨

🤝Enhancing mediation | Resolved 1,145 cases through mediation, thereby swiftly and effectively addressing public concerns💬

🏢Fostering inter-departmental collaboration | Completed 396 relevant cases, improving administrative efficiency⚙️

💡Cultivating a positive complaint culture | Reached out to over 66,000 young people🌱 to promote constructive mindsets

🔍Completing 10 direct investigation operations and 46 full investigations | Made a total of 573 recommendations💡

Our Office will continue to do our utmost to drive innovation and reform, further strengthen supervision and improve public governance 👁️. With the strong support of the National 15th Five-Year Plan, we will proactively leverage our strengths to better integrate into and serve the country’s overall development.

📖Highlights of the Annual Report include:
📌Notable figures of the year
📌The Ombudsman’s review and outlook
📌Synopses of selected cases
📌The Office’s internal and external activities
📌Financial statements

🔗Click here to read the full report and press release:
https://www.ombudsman.hk/newsresources/?lang=en

#申訴專員公署 #年報 #主要統計數字 #公署工作 #監察成效

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