Grainger Trust Residents Page

Grainger Trust Residents Page Grainger Trust provides intermediate, affordable and shared ownership homes across London, Hampshire and Bristol. Regulated by the Regulator of Social Housing.

This page shares important updates for our residents and communities.

💡 With increasing numbers of households across the UK struggling with utility costs and household debt, we want to remin...
11/06/2026

💡 With increasing numbers of households across the UK struggling with utility costs and household debt, we want to remind Grainger Trust residents that support is available.

If you are worried about gas, electricity or other household bills, please do not struggle alone or wait until the situation becomes overwhelming. There are organisations and services that may be able to help with:

• affordability support
• budgeting advice
• utility debt support
• benefits and income maximisation
• energy support schemes
• payment arrangements

Useful support services include:
• Citizens Advice – https://www.citizensadvice.org.uk/debt-and-money/
• National Debtline – https://nationaldebtline.org/
• StepChange Debt Charity – https://www.stepchange.org/
• Turn2Us benefits & grant checker – https://www.turn2us.org.uk/
• Ofgem energy advice – https://www.ofgem.gov.uk/information-consumers/energy-advice-households

🏡 We also want to remind residents that if you are experiencing difficulties paying your rent, please do not bury your head in the sand. Speaking to us early gives us the best opportunity to support you.

Our teams can discuss:
• affordable repayment plans
• budgeting and affordability support
• signposting to specialist agencies
• income and benefits advice
• wider wellbeing support services

🤝 The earlier you contact us, the more options we may be able to explore together.

If you need support or are worried about your finances, please contact the Grainger Trust team in confidence via [email protected]

🚨 Wellesley residents – free family sessions! 🍎👨‍👩‍👧‍👦Looking for a fun, low‑pressure way to help children feel more con...
08/06/2026

🚨 Wellesley residents – free family sessions! 🍎👨‍👩‍👧‍👦

Looking for a fun, low‑pressure way to help children feel more confident around food? 🥕🍓

We’ve been asked to share these FREE Food Labs sessions — short, interactive online sessions designed to help families explore food in a relaxed and positive way.

⏱️ Just 30 minutes
🏡 Join from home
👧 Perfect for families with younger children

Upcoming sessions:
📅 16 June | 1:00–1:30pm
https://www.eventbrite.co.uk/e/discover-food-labs-tickets-1990168674078?aff=oddtdtcreator

📅 26 June | 10:00–10:30am
https://www.eventbrite.co.uk/e/discover-food-labs-tickets-1990170076272?aff=oddtdtcreator

📅 13 July | 6:00–6:30pm
https://www.eventbrite.co.uk/e/discover-food-labs-tickets-1990171441355?aff=oddtdtcreator

✅ No specialist knowledge needed
✅ Friendly, supportive approach
✅ Ideas you can try at home

Please feel free to share with neighbours or anyone locally who might benefit 💬

📢 Mutual Exchange UpdateWe would like to let residents know that the Home Exchange mutual exchange system is being wound...
05/06/2026

📢 Mutual Exchange Update

We would like to let residents know that the Home Exchange mutual exchange system is being wound down.

If you are interested in moving home through a mutual exchange, you can now register with HomeSwapper to search for potential exchange opportunities with other social housing tenants across the UK.

What is a mutual exchange?

A mutual exchange is when two social housing tenants agree to swap homes. It can be a useful option if your current home no longer meets your needs and you would like to move to a different area or property type.

What does this mean for you?

✅ Search for potential swap opportunities across the UK
✅ Find matches that meet your housing needs
✅ Explore an alternative route to moving home

To register and start searching, visit:
🌐 www.homeswapper.co.uk

Please note that all mutual exchanges remain subject to landlord approval and the relevant tenancy checks.

For further information or support, please contact us at:
📧 [email protected]

We wanted to share a quick update on some recent changes within the Grainger Trust team.We are currently going through a...
01/06/2026

We wanted to share a quick update on some recent changes within the Grainger Trust team.

We are currently going through a period of transition, with a slightly smaller team in place for a short time.

This includes changes to the Housing Service Manager roles at Berewood and Cobalt (Bristol), as well as our Senior Housing Services Manager.

We’re pleased to have welcomed Nichola as our new Housing Services Assistant, and over the coming weeks we’ll be introducing several new team members across Berewood, Aldershot and Bristol.

While we are working hard to maintain our usual service, there may occasionally be some delays in response times during this transition.

The best ways to contact us remain:
📧 Email: [email protected]
🔧 Repairs (24/7): 0345 300 5824
☎️ Customer Services (for general queries): 0330 053 9998

We really appreciate your patience and understanding while we strengthen the team and we will update you all with further details in due course.

Thank you,
Grainger Trust Team

📢 Grainger Trust Annual Report – Now PublishedWe’re pleased to share that our latest Grainger Trust Annual Report is now...
26/05/2026

📢 Grainger Trust Annual Report – Now Published

We’re pleased to share that our latest Grainger Trust Annual Report is now live 📄

It sets out how we’ve performed over the past year, the progress we’ve made across our communities, and the areas we’re focusing on next to improve services for our residents.

If you’d like to better understand how we’re delivering as your landlord and what priorities are shaping our work, we’d really encourage you to take a look 👇

👉 Read the Annual Reporthttps://corporate.graingerplc.co.uk/sites/graingerplc-corp/files/2026-05/2226_GraingerTrust_Annual%20Report%2026_v4.pdf

💬 Your feedback continues to shape what we do – so as always, we’re keen to hear your views. [email protected]

WELLESLEY RESIDENTS ⭐️⭐️UPDATE - check your taps folks- water issues are resolved!!! ⭐️⭐️⚠️ Residents are advised that ...
25/05/2026

WELLESLEY RESIDENTS

⭐️⭐️UPDATE - check your taps folks- water issues are resolved!!! ⭐️⭐️

⚠️ Residents are advised that the GT Wellesley estate is currently experiencing low water pressure or no water supply.

This is impacting the wider Wellesley estate area.

South East Water are aware of the issue and are currently investigating as priority.

We will provide further updates as soon as more information becomes available.

Full live updates can be found here:
https://aqualerter.southeastwater.co.uk

For those who are vulnerable or need priority assistance please call 0800 952 4000 for assistance.

🌼 Bank Holiday Reminder 🌼A reminder that our offices will be closed on Monday for the Bank Holiday 🏦We’ll reopen as norm...
22/05/2026

🌼 Bank Holiday Reminder 🌼

A reminder that our offices will be closed on Monday for the Bank Holiday 🏦We’ll reopen as normal on the next working day.

☀️ With hot weather forecast this weekend, we hope everyone enjoys the sunshine safely.

🔥 BBQ & Fire Safety Reminder
If you are having a BBQ, please only use them in private back gardens or designated BBQ areas where permitted.

🚫 BBQs must not be used:• On balconies• In communal/shared outdoor spaces• Close to buildings, fences or walkways

Please also be mindful of neighbours, noise, smoke and disposing of hot coals safely.

🌙 Out of hours / weekends / bank holidaysIf you need to report an urgent issue, you can still contact us:📞 0345 300 5824

🚨 If something is urgent or there is a concern for safety:• Contact the police on 101 (non-emergency)• Or 999 if there is immediate danger

We encourage everyone to keep these details handy over the Bank Holiday weekend.

Wishing everyone a safe and relaxing long weekend 🌼

♻️ Keeping Communal Bin Stores Clean & SafeMany residents share communal bin stores and recycling areas, so a little con...
19/05/2026

♻️ Keeping Communal Bin Stores Clean & Safe

Many residents share communal bin stores and recycling areas, so a little consideration helps keep neighbourhoods clean, safe and pleasant for everyone.

Please help by:
• Using the correct bins for household waste and recycling
• Breaking down cardboard boxes before disposal
• Not leaving bags or bulky items on the floor
• Reporting overflowing bins or fly tipping promptly
• Arranging bulky waste collections through your local authority for items such as mattresses, sofas, white goods or furniture

Excess waste and fly tipping can create fire risks, unpleasant smells and attract pests or vermin to communal areas.

Thank you to residents who continue to help keep shared spaces clean and respectful for neighbours and visiting services.

15/05/2026

🚨 Update: Incident at Colburn House, Wellesley🚨

Dear Residents,

We wanted to update you following an incident earlier today at Colburn House, where a vehicle collided with the building.

Emergency services responded incredibly quickly, and we’re pleased to confirm that no one was injured. One ground floor flat has been affected, and we are supporting the resident directly.

Our team remains on site working to secure the building and carry out a full assessment of the damage.

We understand this may have been concerning for those living nearby and appreciate your patience and understanding while this is being managed.

We would also like to extend our sincere thanks to the emergency services on site — Hampshire & Isle of Wight Fire and Rescue Service, Ambulance Service, Roads Policing, and the gas utilities teams. Their swift response and support has been fantastic and greatly appreciated.

If you have any immediate concerns, please get in touch with your Housing Service Manager.

We will continue to keep you updated as needed.

Thank you,
Grainger Trust

🏠 Shared Ownership at Grainger Trust – a handy reminder 🏠If you’re an existing Shared Owner, we want to help make things...
14/05/2026

🏠 Shared Ownership at Grainger Trust – a handy reminder 🏠

If you’re an existing Shared Owner, we want to help make things as clear and straightforward as possible 💚

🔧 Looking after your home
Once any house‑builder defects period has ended, you’re responsible for the day‑to‑day care of your home. This usually includes things like:
✅ Arranging gas safety checks (where applicable)
✅ Keeping electrical safety up to date
✅ Repairs and maintenance inside your home
This helps keep your home safe, comfortable, and well looked after.

📈 Thinking about next steps?
If you’re considering:

Staircasing (buying a bigger share of your home), or
Selling your Shared Ownership home,
we can explain the process and talk you through the options available.

👉 You can find clear, helpful information on our website here:
🔗 https://corporate.graingerplc.co.uk/properties/grainger-trust/shared-ownership-options

🤝 Get in touch
If you have questions or would like to discuss staircasing or selling your share, please contact us:
📧 [email protected]

🏠💚

Address

Citygate, St James Boulevard
Newcastle Upon Tyne
NE14JE

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm

Website

Alerts

Be the first to know and let us send you an email when Grainger Trust Residents Page posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Shortcuts

Share

Category