20/10/2026
Portsmouth Water update
We are writing to confirm that the boil water notice issued on 18 October 2026 for customers in Martin Close, Bullfinch Court, Magpie Lane and Chaffinch Way, Lee-on-the-Solent has now been lifted.
We have let customers know that they can now use their tap water as normal.
Subsequent water quality tests have come back clear, with no E.coli or coliform bacteria detected, confirming there is no issue with the water supply. Following extensive testing, we believe the initial positive result was caused by external contamination of the original sample and was not related to the water supply itself.
We know that being asked to boil their water will have caused inconvenience and concern for customers, and we are committed to providing fair compensation for the disruption caused.
Under our Guaranteed Standards of Service (GSS), all affected customers will receive a £40 payment. This will be automatically applied to their Portsmouth Water account within 10 working days, with no action required from customers.
Providing safe, high-quality drinking water is our highest priority, and we are very grateful to our customers for their patience and understanding while we carried out our investigation.
Please do let us know if you have any further questions or would like more information.
Kind regards,
Bob Taylor,
CEO, Portsmouth Water.