Lets Connect Support Services

26/05/2026

Next Wednesday I am speaking at a Carer Network event on the Sunshine Coast on how our family supported William to move out of home into his own space with the right support team in place and how we built a strong community network around him. This is not about registered or unregistered provider but a general open conversation with other families who are looking at something similar.

This free event provides carers with information on the decision for your loved one to move out of home and live independently.

01/05/2026

This needs to be said—openly and honestly.

From a Support Coordination perspective, and as Australian citizens, we are watching a narrative unfold around the National Disability Insurance Scheme that is creating division, stigma, and fear.

The current focus on “fraud,” “cost,” and “sustainability” is dominating the conversation.Yes—integrity matters. Yes—accountability matters.

But the suggestion that widespread misuse is the norm is simply not what we see on the ground.

What we see is:• Families stretching every dollar to make supports work• Carers carrying 24/7 responsibility with little recognition• Participants trying to live ordinary, meaningful lives

Most people are doing the right thing.

And yet, the public narrative continues to position people with disability as a burden—framed through “taxpayer money,” as if they are separate from the very community that funds and sustains this country.

Let’s challenge that.

People with disability are not separate from taxpayers—they are part of them.Many contribute directly. Families contribute every day. And unpaid care saves the government billions.

The NDIS is not a handout. It is public infrastructure—like health and education. It exists so Australians can live, participate, and contribute.

If we are serious about how public money is used, then we need to look at the full picture.

We need to question the significant resources spent through the National Disability Insurance Agency on legal processes and disputes within the Administrative Appeals Tribunal—often forcing people to fight for basic, reasonable supports—instead of directing those funds where they were always intended: supporting people.

We can hold two truths at once:✔ Safeguards and integrity matter✔ But most people are doing the right thing

And we need to be careful not to let one narrative erase the other.

At the same time, we are seeing proposals to reduce or remove Support Coordination and replace it with “navigators.”

Let’s be honest about that too.

If “navigators” become a centralised, call-centre style model, they will not replace what is actually happening on the ground.

Support is not just information.

Real support involves:• Understanding complexity and risk• Building trusted relationships over time• Local knowledge and real-time problem solving• Advocacy when systems fail

You cannot build trust through short, scripted interactions.You cannot coordinate complex human support from a distance.

If we remove relational support and replace it with transactional models, the responsibility does not disappear—it shifts.

It shifts back onto:• Families• Carers• People with disability themselves

We have seen this pattern before.

The original intent of community connection—through Partners in the Community—was meant to provide that local, relational support. Where that hasn’t worked as intended, the gap didn’t disappear. It was absorbed by Support Coordinators and families.

There is another part of this conversation that cannot be ignored.

We are now hearing increasing discussion about limiting providers to a smaller number of “approved” or “preferred” organisations.

On the surface, this is being framed as quality and control.

But we need to ask—at what cost?

Because many of us remember what systems looked like before individualised funding:• Limited choice• A small number of organisations controlling supports• Funding tied to providers—not people

We remember block funding.We remember the lack of voice.And many remember the very real risks—abuse, neglect, and people having little control over their own lives.

The NDIS was designed to move away from that.

It was built on:✔ Choice and control✔ Individualised funding✔ The right to decide who provides your support

If we begin restricting providers to a select few, we risk shifting power away from individuals and back toward systems.

This is a system issue.

And now we need to talk about accountability.

The NDIS has evolved under multiple governments. No one side can claim success while blaming others for its failures.

But what is happening right now matters.

Decisions being made today—based on fear-driven narratives and political pressure—will shape who gets support and who doesn’t.

And when those decisions land, it is not governments who carry the consequences.

It is:• People with disability• Families• Carers

So let’s stop.

Stop blaming providers.Stop blaming Support Coordinators.Stop blaming Plan Managers.Stop blaming people with disability.

And start asking harder questions of the systems and governments—past and present—that designed, implemented, and continue to reshape this scheme without always understanding the reality of the lives it impacts.

This is not about defending roles.

This is about defending people.

We need:✔ Honest conversations, not fear-based narratives✔ Accountability across all levels—not selective blame✔ Systems that reflect real life—not just policy design✔ Recognition that this scheme depends on the very people being questioned

Because if we continue down a path of division and misinformation, we don’t just damage a scheme—we damage the lives of Australians who rely on it.

This is about people.And it always has been.

28/04/2026

I want to clear the air, as there have been many comments from many people.

I have seen comments claiming that I am making money from my own son’s plan. The answer is NO. Lets Connect Support Services does not make any money from my son’s plan.

As a Director, I have worked in the disability sector for over 20 years—well before the NDIS ever started.

As a mum in her 60s, I have the right to work. Whether that is in my own company or elsewhere, I pay taxes like anyone else.

I have read the comments over the last week on my post from various people, including some who seem disgusted that I work in this sector. What concerns me more is that there are people condemning parents and family members who work in the disability sector.

Most of our staff also have a family member on the NDIS. We offer employees flexibility in their working lives because we understand that caring responsibilities do not stop when the workday begins. Many workplaces do not offer that same understanding or flexibility.

The media has also created a narrative that anyone working as a provider in the disability sector must be committing some sort of fraud. This ongoing commentary is false and damaging. While wrongdoing should always be addressed, it is unfair to paint an entire sector with the same brush when the vast majority of providers are working hard, ethically, and professionally to support people with disability.

People with disabilities should not be tarnished by current or future governments as though they are defrauding taxpayers simply because they need support. Disability support exists so people can live with dignity, safety, inclusion, and opportunity.

There should also be honest conversations about broader government spending, including the cost of consultants, legal disputes, policy failures, and non-essential perks, before placing blame on people with disabilities, their families, and the workers who support them.

Let’s also open the conversation about how the Australian public can be better educated on what many families face every single day while supporting loved ones with disability.

Behind closed doors, many families are managing complex care needs, advocacy, appointments, therapies, funding systems, crises, emotional stress, and long-term planning—often with little recognition of the load they carry.

We do not judge people for choosing careers in health, education, aged care, or disability support. Yet parents and loved ones who work professionally within the disability sector are now being judged simply because they also understand disability through lived experience.

That lived experience should not be seen as a conflict—it is often a strength. It brings insight, empathy, practical knowledge, and a deep understanding of what quality support truly looks like.

Families are not asking for special treatment. They are asking for respect, fairness, and for the wider community to understand the realities many people live every day.

Education starts with listening to families, hearing real stories, and recognising that caring does not end when the workday finishes.

It also means recognising that many parents and carers have developed years of knowledge, advocacy skills, crisis management experience, and professional capability through both lived experience and formal work. That perspective is valuable and should be respected—not criticised.

It is time to replace assumptions with understanding, judgement with compassion, and division with respectful conversation

26/04/2026

Some great events coming to Redlands and Caloundra in the next couple of months

25/04/2026

Australia needs a better conversation about the future of the NDIS — one that focuses on building a stronger, sustainable scheme without harming the very people it was created to support.

Right now, the public discussion has centred too heavily on cuts, reducing plans, and removing people from the scheme. That approach places thousands of vulnerable Australians at risk. It creates fear for families, uncertainty for providers, and instability for people with disability who rely on supports every day.

Why has the national conversation not been led by a different question:
How do we build a sustainable NDIS that continues to support people in their homes and in the community for generations to come?

We should be talking about investing in early intervention and prevention, strengthening safeguards and accountability, reducing waste and poor practice, supporting and retaining a skilled workforce, helping families without expecting ageing parents or other family members to continue caring indefinitely, building inclusive communities, ensuring participants receive supports that genuinely improve outcomes, and working with people with disability, families, and providers to design practical reforms.

Older parents, siblings, and extended family members should not have to carry the caring role forever. Many have already given decades of their lives providing unpaid care, advocacy, and support. They deserve peace of mind knowing their loved ones will be safe and supported into the future.

Disability can happen to anyone. It does not discriminate. A strong disability support system is not just for a few people — it is something any Australian family may need at any time.

Government also needs to stop promoting “co-design” if people with disability, families, and those working on the ground are not genuinely being heard. Real co-design means listening, collaborating, and shaping policy together — not announcing decisions after the fact.

People with disability should be supported to live safely in their homes, remain connected to community, and live with dignity. When support is reduced, the pressure does not disappear — it shifts to families, hospitals, emergency systems, homelessness services, aged care, and state governments.

We are already seeing concerns raised by state governments because they understand that when Commonwealth supports are cut, the impacts are felt elsewhere.

A sustainable NDIS is possible. But sustainability should come from smarter systems, better planning, stronger oversight, and genuine reform — not from cutting the supports of people who need them most.

Australia can do better than a conversation based on fear and funding cuts. We should be building a scheme that is fair, responsible, and worthy of the people it exists to serve.

24/04/2026

As a parent of a person on the NDIS who is turning 40, and as the director of a registered Support Coordination company, I am deeply concerned by what is happening within the disability sector and the recent commentary around cuts to the scheme. I see this issue not only as a family member, but also professionally through the lives of the many people we support every day.

Our organisation supports hundreds of people on the NDIS. We see firsthand how vital appropriate funding and quality supports are for participants to remain safe, stable, connected, and able to live with dignity. We also see the stress, fear, and uncertainty families experience whenever there is talk of funding reductions or changes that fail to consider real-life impacts.

My own son lives in his own home with 24/7 support. This has not happened by chance. It has taken years of evidence, advocacy, and demonstrated need. We have never taken his funding for granted and have always worked responsibly within his budget. With the right supports in place, he can live safely and participate in his community.

To hear ongoing discussion about cutting back supports such as 24/7 care or 1:1 community access is deeply worrying. These supports are not luxuries. They are essential safeguards that protect vulnerable people from isolation, decline, and crisis.

When governments speak about saving money, those of us working and living in this space know the human cost can be far greater. Reducing early support, community access, or essential daily supports often leads to more complex and expensive crises later.

This is not what people fought for when the NDIS was created. The scheme was built on choice, control, inclusion, and a better future for people with disability. Reform should absolutely address waste, poor practice, and misuse — but it should never come at the expense of people with genuine lifelong needs.

Behind every policy decision are real people, real families, and providers working hard every day to make the scheme succeed. My son is the reason I started this company to ensure people with disabilities are heard. Please do not silent the very people that require the ongoing supports. Please dont allow another Royal commission why the Australian government failed our most vulnerable people in our society. We are sick of fighting.

09/03/2026

Built as a mum, not as a business plan.

Lets Connect Support Services was never created from a business plan sitting at a desk.
It was built from lived experience. From years of being a mum to a person with disability, navigating systems, fighting for the right supports, and knowing what it feels like to depend on people you hope you can trust.

When you are a parent in this space, you see very quickly the difference between services that are run as businesses, and services that are run with heart. I started Lets Connect because I wanted something different. I wanted a service where people were not just numbers, where families did not have to keep explaining themselves, and where Support Coordination meant more than just ticking boxes.

Over time the service grew, and like many small providers, we thought growth meant we were doing the right thing. But the last 12 months taught me a lot. We had staff come into the organisation and leave again just as quickly, and at times I could see that not everyone shared the same values and ethics I did or the same understanding of how important this role really is.

That was hard, because this service was never meant to be built on numbers or size.
It was built on trust.

As a mum, I know how much it matters who walks beside your family in the NDIS.
I know what it feels like to worry about whether the person supporting you really understands, really cares, or is just doing a job.
And I never wanted Lets Connect to become that kind of service.

So this year we made a decision.
We decided to stop chasing growth and start protecting what we built in the first place.

Today we have a small team, but it is the right team.
A team of strong, ethical women who believe in doing this work properly, who respect the people they support, and who understand that Support Coordination is not just a role — it is a responsibility.

These are women I would trust to stand beside my own son.
And that is the only measure of success that matters to me.

Lets Connect Support Services was built as a mum, not as a business plan.
And that is exactly how it will stay.

07/03/2026

International Women’s Day is not just a celebration — it is a recognition of the strength it takes for women to keep showing up in systems that are often under pressure, under-resourced, and constantly changing. 💜

At Lets Connect Support Services, we acknowledge the incredible women who work behind the scenes and on the front line every day — our Support Coordinators and our Administration Officer — whose commitment keeps both our participants and our organisation moving forward.

Support Coordination is not an easy role.
It requires persistence, emotional strength, problem-solving, and the courage to advocate when the system does not always listen. Every day our coordinators stand beside participants and families, navigating the complexities of the NDIS, pushing for fair outcomes, and making sure people are not left to face it alone.

Just as important is the work done in the background.
Without strong administration, there is no structure, no compliance, no communication, and no continuity. The dedication and attention to detail of our Administration Officer keeps our systems running, our coordinators supported, and our service able to do the work that matters.

Today we also recognise the women whose work is rarely seen, and too often taken for granted — the unpaid heroes of our community.
Carers, mothers, grandmothers, sisters, and family members who give their time, their energy, and often their whole lives to supporting someone they love.

The disability sector does not stand without you.
The NDIS does not function without you.
Families do not survive the hard days without you.

International Women’s Day is about acknowledging that progress is built on the everyday efforts of women who refuse to give up — in workplaces, in homes, and in the quiet moments where strength is needed the most.

To the women of Lets Connect Support Services, to women across the disability and community sector, and to every unpaid carer holding things together when no one is watching —

Your work matters.
Your strength matters.
And today, we see you.

Happy International Women’s Day 💜

18/02/2026

Recommend everyone to complete the below https://m.facebook.com/story.php?story_fbid=1339464084887201&id=100064708655029

The Government is consulting on new NDIS planning rules, including changes to:
• Support Needs Assessments
• How budgets are set
• How decisions are made and explained
Every Australian Counts is preparing a submission, and we want it grounded in real lived experience.
If you are an NDIS participant, family member, carer, support worker or advocate, your perspective matters. This short survey is your chance to share what these proposed changes could mean in practice.
You don’t need to read all the consultation material to take part. You can simply tell us:
• What makes planning fair and safe
• What needs to be transparent
• What helps protect choice, control and flexibility
⏰ The consultation closes 6 March 2026.
We’ll use survey responses (de-identified unless you say otherwise) to strengthen our submission and advocate for safeguards that work in real life.
👉 Take the survey: https://forms.office.com/r/EsbqZ3gcXM
A note of care: the survey discusses changes that may feel stressful. Support is available via Beyond Blue on 1300 22 4636 or Lifeline on 13 11 14.

[Image description: Graphic with a red background and a white speech bubble that reads, “Have your say on the new NDIS planning rules. Take our survey today.” The Every Australian Counts logo appears at the bottom.]

03/02/2026

We are looking for our next PRC/Support Coordinator. If you have the experience please reach out to us.

Full-time Position. Work across Psychosocial Recovery Coaching and Support Coordination, within a values-led, ethical framework that prioritises clarity, boundaries and quality practice.

22/01/2026

We have a full time position available for Experienced PRC/ Support Coordinator

Full-time Position. Work across Psychosocial Recovery Coaching and Support Coordination, within a values-led, ethical framework that prioritises clarity, boundaries and quality practice.